Software\Firmware: To check the current software and firmware versions on the ExpressCard 1000 press the [Help] button at the bottom of any screen. After the Help screen is displayed, press the [Version Information] button to display the current software and firmware installed on the unit, as shown in the figure below.
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2) Firmly wipe the print head cleaning pen back and forth across the surface of the print head. 3) Once the print head is completely dry, close the printer. 4) Print a test card. If streaks are present after the cleaning process contact the MagTek Help desk. Figure 9 Rev.
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Cleaning the Platen and Card Feed Rollers When cleaning the card feed rollers, make sure that all the rubber rollers are in good condition and free of cracks. Refer to figure 10 shown below for roller positions if cracking is present contact the MagTek Help desk.
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11. Then press the FORWARD and BACK buttons on the Printer Utility screen (use steps 3 through 5 to navigate to that screen) to move the Platen Roller back and forth while cleaning the roller. 12. If the printer cleaning card failed to clean the Card Feed Roller completely, remove the cards from the hopper and locate the Card Feed Roller.
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To clean the I380 rollers, navigate to the Settings screen by selecting [Menu] and then [Settings]. Enter the two required passwords (call the MagTek Help desk for the passwords) and then press the [Tuning] and then [Advanced] button on the Tuning screen.
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XY Transport Hardware: XY Carriage Bushings Inspect the blue plastic bushing on the inner rail of the XY assembly (see figure 12) after cleaning the transport rod and check for damage or unusual wear. If the bushing is in excptable condition apply a small amount of Tri-Flow lubricant the the rail (see figure 13) and manually move the carriage back and forth.
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Caution: If too much lubricant is applied to the rod the excessive lubricant may drip onto the sensor and damage the sensor. Embosser Hardware: Embosser Home Position To visually verify that the first embosser character (Zero) is in the home position by looking through the window of the embosser bridge.
Printing a Test Card It is recommended that after servicing each area of the ExpressCard 1000 that a few test cards be printed to verify that the machine is functioning properly. To print a test card, press the [Menu] button on the Status screen, then touch the [Settings] button on the Main Menu screen, and finally select the [Samples] button on the Settings Menu screen.
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