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Magtek EXPRESSCARD 1000 User's Installation And Operation Manual

Instant-issue card personalization system
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EXPRESSCARD 1000
INSTANT-ISSUE CARD
PERSONALIZATION SYSTEM
USER INSTALLATION AND OPERATION
MANUAL
FEBRUARY 2008
Manual Part Number: 99875351-3
REGISTERED TO ISO 9001:2000
20725 South Annalee Avenue
Carson, CA 90746
Phone: (310) 631-8602 FAX: (310) 631-3956
Technical Support: (651) 415-6800
www.magtek.com

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  • Page 1 EXPRESSCARD 1000 INSTANT-ISSUE CARD PERSONALIZATION SYSTEM USER INSTALLATION AND OPERATION MANUAL FEBRUARY 2008 Manual Part Number: 99875351-3 REGISTERED TO ISO 9001:2000 20725 South Annalee Avenue Carson, CA 90746 Phone: (310) 631-8602 FAX: (310) 631-3956 Technical Support: (651) 415-6800 www.magtek.com...
  • Page 2 Information in this document is subject to change without notice. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of MagTek, Inc. MagTek is a registered trademark of MagTek, Inc. ™ ExpressCard 1000 is a trademark of MagTek, Inc.
  • Page 3 MagTek’s published specifications. This warranty shall be provided only for a period of ninety days from the date of the shipment of the product from MagTek (the “Warranty Period”). This warranty shall apply only to the original purchaser unless the buyer is authorized by MagTek to resell the products, in which event; this warranty shall apply only to the first repurchase.
  • Page 4 FCC WARNING STATEMENT This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
  • Page 5 • Be careful in moving or relocating the equipment. Use the proper lifting techniques. • Use materials and supplies specifically designed for MagTek equipment. Use of unsuitable materials may result in poor performance and can possibly create a hazardous situation.

  • Page 6: Table Of Contents

    TABLE OF CONTENTS     INTRODUCTION ..........................1     COMPONENT IDENTIFICATION ....................2     UNPACKING ............................5     ACCESSORY ITEMS ........................5     INSTALLATION ........................... 5     CONNECTING POWER CABLE ....................5     CONNECTING DATA CABLE ....................... 6  ...

  • Page 7: Introduction

    Introduction The ExpressCard 1000 (EC1000) is a desktop card production/personalization system that can fully personalize any CR80 sized Credit/Debit/ATM/Gift cards. Allowing financial institutions the capability, speed and convenience of instant-issuance financial cards at all branch locations. When integrated with Magtek IntelliCat or MCAPS 3000 instant card issuance software suits, cardholders can also be provided with the convenience and security of consumer-selected PIN capabilities.

  • Page 8: Component Identification

    1.1 COMPONENT IDENTIFICATION Figure 1.1 Figure 1.2...
  • Page 9 Figure 1.3 (top) & Figure 1.4 (bottom)
  • Page 10 Figure 1.5 1. LCD Touch Screen 15. Card Hopper One 2. Card Eject Bin 16. Card Hopper Two 3. Reset button (small pin hole) 17. Card weight 4. Model and Serial Number 18. XY Transport 5. Windows Product Key 19. Printer 6.

  • Page 11: Unpacking

    UNPACKING When removing the EC1000 from its shipping container inspect the unit for any possible shipping damage if damage is present contact you sales representative. Note: before you power up the EC1000 open the top cover and remove the shipping restraints on the XY assembly (yellow beaded ties).

  • Page 12: Connecting Data Cable

    3.2 CONNECTING DATA CABLE Before connecting the Ethernet data cable to the EC1000, you must first determine if the system will be a standalone unit (meaning it will be connected to a single computer) or connected to the local area network. If the EC1000 will be a standalone unit, use the provided crossover cable to connect the computer’s Network Interface Card (NIC) to the EC1000’s data port (shown below).
  • Page 13 2) The supply end of the ribbon is the side with the fresh, unused ribbon. Used ribbon will be taken-up at the other end. Note the gray cores must be present on the supplied ribbon side in order for the Printer to print properly. Figure 3.4 3) Open the Top Cover of the EC1000 by inserting and turning the key.
  • Page 14 4) Open the Print head assembly by gently pulling up on the assembly’s release tab and lifting upward. This will allow the assembly to swing completely open. Figure 3.6 Figure 3.7...
  • Page 15 5) Place the supply end of the ribbon in between the green and gray ribbon drive hubs located on the right-hand side of the printer’s interior (match the green ring of the ribbon to the green ring of the drive hub). Make certain that the ribbon is fed from underneath the ribbon roll.
  • Page 16 7) Every time the ribbon is replaced the card cleaning cartridge must also be replace. To replace the card cleaning cartridge lift the cleaning assembly out of the printer as shown. Figure 3.10 8) Once the assembly has been removed replace the card cleaning roller and remove the protective tape on the new roller.

  • Page 17: Loading Cards

    3.4 LOADING CARDS The EC1000 prints onto standard CR-80 size cards (3.375L x 2.125W x .030 / 86mmL x 54mmW x .75mm), which have a clean, level, polished PVC surface. • Although the Printer is equipped with card cleaning Rollers, it is very important to always print onto cards designed for direct-to-card, thermal printing.
  • Page 18 Figure 3.12 Figure 3.13 4) Once the cards have been inserted, remove the top card and throw it away if you suspect it has been contaminated with oil from the fingertips. 5) Before the card door is closed make sure that you place the card weight with the arrow facing up on top of the card stack to insure proper feed by the printer.
  • Page 19 Additional Notes: • If the card weight is not placed on the card stock properly (arrow side up and facing inward) there will be card jams. • Check for static build up between cards. Occasionally, a static charge will build up between the surfaces of two or more cards causing them to stick together.

  • Page 20: Startup

    3.5 STARTUP Powering-up the EC1000 is a very simple process all you need to do is located at the main power switch at the rear of the machine and turn the switch to the on position. Placing the switch in this position will initialize the hardware and startup the computer; the whole process will take about a minute.

  • Page 21: Network Configuration

    3.6 NETWORK CONFIGURATION By default the EC1000 will obtain an IP address automatically however, for most networks the IP address must be statically set. To configure the network interface on the EC1000 follow the steps below to configure the network card: 1.
  • Page 22 3. After selecting the TCP/IP button, a password must be entered to proceed to the next screen. Enter the service password on the screen shown below. 4. Once the correct password has been entered the screen below will be shown. At this point, enter the IP address, gateway and subnet of the network you are connecting to.
  • Page 23 If a subnet is not entered when configuring the IP address then the error below will be shown. 5. After the network information has been entered (shown below) press the set new button on the screen, the network card configuration in now complete. To exit back to the system ready screen press the Status button.

  • Page 24: Activation

    After pressing the Activation button the screen below will be shown and a unique challenge code will be displayed in the Challenge window. You must enter the valid response code which you receive by calling the Magtek help desk at (888) 624-8350, then press enter (E).
  • Page 25 When activation is successfully completed you will be notified by the onscreen message shown below. At this point press the Status button to return to the system ready screen. If the EC1000 has already been activated the Activation button will not respond; to check the activation status select the help button from the Ready screen to see the display below.

  • Page 26: Machine Operation

    MACHINE OPERATION 4.1 CALIBRATION Calibration of the EC1000 printer is normally not required; however, if a newly installed ribbon is not automatically recognized calibrate the ribbon. If printer still does not recognize the ribbon replace the ribbon. Note: if the ribbon is missing the green ring (RF ID tag) the printer will never recognize the ribbon type.
  • Page 27 3) Next select the Properties button. 4) Select Printing Preferences.
  • Page 28 5) Then select the Calibrate tab. 6) Now select Sensors.
  • Page 29 7) At this point select the Send button and the printer will begin its calibration cycle. During the printer calibration cycle you will hear noise from the printer, when the printer is silent select ok twice on the next two screens. 8) The screen below should now be shown.

  • Page 30: Printing A Test Card

    9) The display should now say ready and from this point select the Status button. You will be returned to the system ready screen and calibration is complete. 4.2 PRINTING A TEST CARD Once the EC1000 has been setup a few test cards should be printed to verify that the machine is functioning properly.

  • Page 31: Security

    4.3 SECURITY The security features of the EC1000 chassis include a cylindrical key lock on the top cover, electronic locks for the top cover and a card access door, along with two secure mounting points for the chassis (figures 1.2 and 4.1). To gain access to the inside of the EC1000 the operator will need to use the provided keys unless access is controlled remotely through the electronic locks.

  • Page 32: Changing Default Password

    If one or both passwords has been lost or forgotten the factory default passwords can be restored by entering a reset code. To obtain the rest code you must contact MagTek technical support; refer to section 6.2 for contact information.

  • Page 33: Maintenance

    MAINTENANCE 5.1 PRINT HEAD Perform this procedure during every Ribbon change or after every 1,000 prints to maintain consistent print quality (There should be an indicator on the user display when maintenance is required). Also perform this procedure if streaks appear on the card where the color was not transferred correctly.
  • Page 34 Note: The Platen Roller should be cleaned approximately every 250 prints. This helps prevent jams and maintain the best print quality. Perform this procedure if the roller is visibly dirty.

  • Page 35: Troubleshooting

    (refer to section 3.4 for startup and shutdown instructions). 6.2 TECHNICAL SUPPORT For technical support on the ExpressCard 1000 contact the MagTek Help Desk by phone or email. Phone: (651) 415-6800 Email: support@magtek.com...

  • Page 36: Supplies

    APPENDIX A A.1 SUPPLIES For all supplies contact your sales representative. Ribbon Types: Please note: one standard color ribbon will produce 400 cards when printing on a single side and 250 cards when printing on both sides. • Black ribbon (p\n: 93400020) •...

  • Page 37: Technical Specifications

    A.2 TECHNICAL SPECIFICATIONS Physical Characteristics: Dimensions (L x W x H): 24.25in x 26.77in x 15.13in (616mm x 384 mm x 680mm) Weight: 80lbs. (36.3kg) Physical Security: • ⅜ inch chassis anchor hole for desktop\counter mounting • External secure anchor point System Interface (W x H): 4.5in x 3.75in (114mm x 95mm) Card Hopper Capacity:...

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