Replacement Policies And Procedures - AMX Precis Installation & Operation Manual

AutoPatch Service and Returns Policy
Visible damage and shortages must be noted on the freight bill;
packaging and contents must be retained for inspection.
B.2 Replacement Policies and
Procedures
During the warranty period:
1. Describe the problem to an AutoPatch dealer, regional
representative, or the AutoPatch customer service department.
2. Upon verification of a problem that requires factory repairs, an
AutoPatch customer service representative will issue a Return
Materials Authorization (RMA) number, and we will, at no cost,
repair or replace the part(s) returned to the factory and return the
part(s) to the sending party. If conditions do not permit this
procedure, we will invoice new or reconditioned (at AutoPatch's
option) replacement part(s) to the dealer and ship the part(s) to the
dealer or to the consumer if so directed by written order from the
dealer. Unless otherwise instructed in writing by an AutoPatch
customer service representative, part(s) replaced under this warranty
must be returned to the factory:
a) within thirty (30) days;
b) with shipping and insurance costs prepaid;
c) with the RMA number clearly indicated on the outside of each
container;
d) in the original shipping container(s), if possible
e) with a written description of the problem.
If the replaced part(s) is returned within thirty (30) days, we will
apply credit to the dealer's account for the total value of part(s)
determined defective, plus return shipping costs. Any part(s)
received after thirty (30) days or otherwise not in compliance with
these requirements may be refused, and credit will not be issued.
B-2 Precis Remote X/Y Control Panel