AMX Octaire Instruction Manual page 69

Octaire Control Panel Operation
System Error Codes & Troubleshooting
This section provides an overview of the most common error codes that may appear on an Octaire
Control Panel. The table below lists the error code, the name of the code, the meaning of the code, and
some basic troubleshooting strategies (additional troubleshooting strategies are included on page 65).
The codes in the table are not intended to be comprehensive. If an error code appears that is not listed,
note the specific number and contact technical support (see page 31).
The first letter of the error code indicates the following:
* Because these codes very rarely appear, they are not included in the table.
For the following instructions, use HyperTerminal on an external controller (see page 25).
To enable error code reporting:
1.
Enter $ERR=1!
System responds with V
Note: If the power is cycled, you will need to enable error code reporting again.
To turn off error code reporting:
1.
Enter $ERR=0!
Most Common System Error Codes
Error Codes
E01000A
EFF8002
E01DFFF
W010005
64
E = Error
W = Warning
A = Alarm* (requires immediate attention)
I = Information*
Name
One or more of the enclosures
Enclosure in a multi-enclosure system did
timeout error not acknowledge a control
operation command.
The operation was not
Enclosure
completed before the timer
timeout error
expired.
Audio A volume or gain request was
request error made on the Video routing level.
The system did not receive the
Sync timeout vertical interval sync signal.
warning Note that the switch occurred,
but not at the sync interval.
Meaning Troubleshooting Strategies
• Resend the command.
• Check the Status LED on the rear of each
enclosure. If any are red, contact
Technical Support.
• Check the power indicators.
• Check the link connections between
enclosures.
• Resend the command.
• Check the power indicators.
• Check the link connections in
multi-enclosure systems.
• Check that the command was sent using
the correct routing level (All, Video or
Audio).
• Resend the command on All or Audio.
• Resend the command.
• Check the sync cable connections.
• Check the Control Panel to verify that sync
is enabled (see page 61).
• Check that the sync signal from the
generator is being received by the system.
Octaire Instruction Manual