Recording And Editing Audio Files; Tips For Planning A Voice Portal - DETEWE DSL Speedweb OpenAttendant 205 User Manual

Recording and Editing Audio Files

There are two different ways to
record or edit audio files you want to
use in a voice portal:
In the Configurator of the
■
OpenCom 100 in the OpenAt-
tendant: Audio menu. You can
record individual audio files and
directly save these to the
OpenCom 100 memory card via
a connected system telephone.
Further information on this
process can be found in the
OpenCom 100 online help.

Tips for Planning a Voice Portal

If callers are not familiar with your
voice portal, they must navigate
through the menus and, using your
user guidance, attempt to reach
their call destination, obtain infor-
mation or reach a person, for exam-
ple. The following guidelines should
help you in designing voice portals
which callers will have no difficulty
using.
Keep it brief and clear.
Use (short) sentences that the caller
can understand and remember im-
mediately.
Wherever possible, shorten multi-
syllabic words, e.g. "Sales" instead of
"Sales Department" .
OpenAttendant
Using the KDA Manager pro-
■
gram. You use this program to
generate audio files in a suitable
file format which you can then
load in the OpenCom 100 (see
also KDA Manager starting on
page 11).
Note: If you use foreign audio files
in a voice portal, pay attention to the
licensing agreements of the manufac-
turer. You may have to pay fees such
as German GEMA fees for these audio
files.
Avoid using foreign or technical jar-
gon which the caller may not under-
stand.
Structure the menus simply and
clearly.
Only use a few menu levels. (We rec-
ommend no more than three such
levels.) The caller tries to find his way
through the menus and to draw a
menu map in his head. Too many
levels may well disorientate him.
Avoid any complex structuring of the
menus of a voice portal. Build the
menu levels in a straightforward se-
quence, one on top of the other.
Recording and Editing Audio Files
9