Blind Transfer; Consultative Transfer - Mitel 6867i Training Manual

6867i Handling Calls – Transferring Calls

Blind Transfer

Transfer a call directly to another extension without consulting

with the person receiving the call. Complete the transfer
immediately after you have entered the number. The call goes
directly to the extension or outside line you transferred to.

Consultative Transfer

Consult with the person you are transferring the call to before you

complete the transfer. Remain on the line until the receiving party
answers the call. After consulting with the receiving party, you can
either complete the transfer or cancel the transfer to go back to
the original call .
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