Device Defects And Repairs - Phoenix Contact SCX 4POE 2LX User Manual

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6.2

Device defects and repairs

Do not repair the Smart Camera Box or its components yourself.
Repairs may only be carried out by the manufacturer. The manufacturer is not liable for
damage resulting from non-compliance.
• Send defective devices back to Phoenix Contact for repair or to receive a replacement
device.
• We strongly recommend using the original packaging to return the product.
• Include a note in the packaging indicating that the contents are returned goods.
• Include an error description with the returned product.
• If the original packaging is no longer available, observe the following points:
– Observe the humidity specifications and the temperature range specified for trans-
port (see "Ambient conditions" on page
– If necessary, use dehumidifying agents.
– Use suitable ESD packaging to protect components that are sensitive to electro-
static discharge.
– Make sure that the packaging you select is large enough and that the material used
is sufficiently thick.
– Only use plastic bubble wrap sheets as wadding.
– Attach warnings to the transport packaging so that they are clearly visible.
– Please ensure that the delivery note is placed inside the package if the package is
to be shipped domestically. However, if the package is being shipped internation-
ally, the delivery note must be placed inside a delivery note pocket and attached to
the outside so that it is clearly visible.
Device replacement, device defects, and repairs
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