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Connecting the controller
1 Connect the controller to the network. Connect both Ethernet ports.
a Ethernet—Plug the network cable into the controller's RJ-45 port (labeled
"Ethernet") and the network port on the wall or at the network switch.
Note: If only one Ethernet connection is used, the Caution LED turns
solid yellow to warn that only one Ethernet port is connected.
b Redundant Ethernet—Connect a second Ethernet cable to the second
Ethernet port on the same LAN subnet for a redundant network
connection. If one Ethernet connection fails on the CA-10, the redundant
connection continues working.
Tip: To increase reliability in case of network equipment failure, connect
the second Ethernet connection to another switch on the same LAN
subnet.
Note: The redundant Ethernet connections do not function as a bonded
Ethernet connection in order to increase speed. The dual ports are
designed to provide redundancy in case one port, cable, or switch port
fails.
c Ferrite clamps—Install the included ferrite clamps on each Ethernet cable
a few inches from the end that connects into the controller.
2 Connect any external storage devices (USB) as described in "Setting up
external storage devices" in this document.
3 Connect the power cord to the controller's power port and then to an
electrical outlet.
Setting up external storage devices
You can store and access media from an external storage device, for example, a
USB memory device, by connecting the USB drive to the USB port and scanning
the media in Composer Pro.
Note: When using USB storage devices with the CA-10 controller, you
can only use partitions with a 2 TB maximum size.
Composer Pro driver information
Use Auto Discovery and SDDP to add the driver to the Composer project. See the
Composer Pro User Guide (ctrl4.co/cpro-ug) for details.
Note: The CA-10 controller requires Composer 3.1.0 or higher.
Troubleshooting
LED troubleshooting guide
LED legend:
(Hz = flashes per second)
= double blink
2
SSD LEDs
Caution
Link
2
2
= solid
= flashing (4 Hz)
= flashing (1 Hz)
= flashing (1/2 Hz)
Power
Power up
Controller is booting
Reset check
Boot complete
Connected to Director/
identified in project
No IP address
Temp/fan/Ethernet/PSU error
See Composer for details
RAID warning
RAID rebuilding
Controller is updating
Update error
Factory restore in progress
Factory restore error
Resetting to factory settings
Caution! The factory reset process will remove the Composer project.
To restore the controller to the factory default image, perform the following
steps:
1 Insert one end of a paper clip into the small hole on the back of the
controller labeled Reset.
2 Press and hold the Reset button, the controller will reset and the Caution
LED will turn solid red.
3 Hold the button until the LED blinks double yellow, and then release it. This
should take 15 to 20 seconds. The LED blinks yellow while the factory restore
is running. When complete, the LED will turn off and the device will reset to
complete the factory restore process.
Restarting the controller
Press and hold the ID button for five seconds. The controller restarts.
Resetting the network settings
Caution: The network set process will remove any network
configuration and set the controller's network settings to DHCP.
To reset the controller network settings to the default, follow these steps:
1 Disconnect power to the controller.
2 While pressing and holding the ID button on the back of the controller,
power on the controller.
3 Hold the ID button until the LED is solid orange, then immediately release
the button.
4 If during the boot sequence the LED stays orange, press and hold the ID
button until the LED blinks blue, and then release it.
Replacing a failed SSD
The dual SSDs are located behind the front panel of the CA-10 and can be
replaced in the field at the direction of Technical Support.
To replace an SSD, perform the following steps:
1 Remove the plastic front panel of the CA-10 by pulling it straight out from
the magnetic mounts.
2 The LED next to each SSD shows solid red when the drive is in a failed state.
Locate the drive with the red LED next to it.
SSD LED
screw
3 Power down the controller.
4 Remove the screw holding in the SSD. The SSD will swing away from the
controller.
5 Pull the failed SSD out of the mounting slot.
6 Insert the new SSD into the mounting slot, and while holding the SSD against
the controller, replace the screw.
7 Power on the CA-10. The SSD and Caution LEDs will flash while the RAID is
rebuilding.
8 After the SSD LEDs stop flashing, indicating the RAID has been rebuilt,
replace the front cover.
More help
For the latest version of this document and to view
additional materials, open the URL or scan the QR code on
a device that can view PDFs.
Regulatory/Safety information
To review regulatory information for your particular
Control4 products, see the information located on the
Control4 website at ctrl4.co/reg.
Warranty
Visit
ctrl4.co/warranty
for details.
Copyright ©2019, Control4 Corporation. All rights reserved. Control4, Pakedge, Triad and their
logos are registered trademarks or trademarks of Control4 Corporation in the United States
and/or other countries. 4Store, 4Sight, Control4 My Home, Mockupancy, and BakPak are also
registered trademarks or trademarks of Control4 Corporation. Other names and brands may be
claimed as the property of their respective owners. All specifications subject to change without
notice.
MORE INFO ON AP CONTROLLERS
ctrl4.co/ca10
A
200-00531-A
2019-08-14 DH
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