Solving Notification Problems; Creating A Support Archive File - Adaptec ICP5045BL User Manual

Solving Notification Problems

To test notifications on your storage space, you can send test events or emails to ensure that
they're being received properly.
If your test event fails:
1
Ensure that the remote system is powered on and running ICP Storage Manager.
2
Open the remote system's System Properties window (see
check the TCP/IP address and port number.
3
Try sending the test event again.
If your test email fails:
1
Ensure that the recipient's email address is correct. (See
or Removing a Recipient on page 106
2
Ensure that your SMTP server address is correct. (See
to modify the address.)
3
Try sending the test message again.

Creating a Support Archive File

Your ICP Storage Manager service representative might ask you to create a configuration and
status information archive file to help diagnose a problem with your system.
To create the archive file:
1
In the Enterprise View, click the local or remote system on which the problem is occurring.
2
In the menu bar, select Actions, then click Save support archive.
3
Enter a name for the archive file or accept the default name, then click Save.
Chapter 11: Solving Problems
Step 4 on page
Modifying a Recipient's Information
to modify the address.)
Modifying Email Settings on page 106
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