Epson ET-5170 Series User Manual page 153

Solving Problems
Cannot Print from Smart Device
Make sure the smart device and the printer are connected correctly.
The cause and solution to the problem differ depending on whether or not they are connected.
Check the connection with the smart device
Use Epson Smart Panel to check the connection between the smart device and the printer.
Open the Epson Smart Panel. If you cannot connect to the printer, tap [+] at the top of the screen to reset.
If you are not using Epson Smart Panel, see the link below.
http://epson.sn
Cannot connect to a Network
The problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
After moving the computer or the smart device and the printer closer to the wireless router, turn off the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
"When Replacing the Wireless Router" on page 219
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The Printer Does Not Work as Expected
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Cannot Print
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