Page 1 User's Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6592-00 EN...
Page 2: Table Of Contents
Front........18 Registering to Epson Connect Service from Inside.
Page 3 Color:....... . 72 Feature: PC-FAX Send/Receive (Windows/Mac OS)..... .87 Features: Various Fax Reports.
Page 4 Checking the Total Number of Pages Fed Using a Network Printer from a Smart Device. . 219 Through the Printer..... . . 122 Re-setting the Network Connection.
Page 5 Technical Support Web Site....295 Contacting Epson Support....295 Before Contacting Epson.
Page 6 Guide to This Manual Introduction to the Manuals......... . . 7 Searching for Information.
Page 7: Guide To This Manual
Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.
Page 8: Printing Only The Pages You Need
Guide to This Manual > > About This Manual Marks and Symbols Jumping directly from bookmarks Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.
Page 9: Notes On Screenshots And Illustrations
Guide to This Manual > > About This Manual Operating System References Important: Instructions that must be observed to avoid damage to your equipment. Note: Provides complementary and reference information. Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏...
Page 10: Trademarks
EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...
Page 11: Copyright
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
Page 12: Important Instructions
Important Instructions Safety Instructions..........13 Printer Advisories and Warnings.
Page 13: Safety Instructions
❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.
Page 14: Printer Advisories And Warnings
Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer ❏...
Page 15: Advisories And Warnings For Using The Touchscreen
Important Instructions > > … Printer Advisories and Warnings Advisories and Warnings for Using the Printer with ❏ If any of the ink tanks are not filled up to the lower line, refill the ink soon. Prolonged use of the printer when the ink level is below the lower line could damage the printer.
Page 16: Advisories And Warnings For Transporting Or Storing The Printer
Important Instructions > Protecting Your Personal Information Advisories and Warnings for Transporting or Storing the Printer ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ Before transporting the printer, make sure that the print head is in the home (far right) position. Protecting Your Personal Information When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's memory by selecting Settings >...
Page 17: Part Names And Functions
Part Names and Functions Front............18 Inside.
Page 18: Front
Part Names and Functions > Front Front ADF (Automatic Document Feeds originals automatically. Feeder) ADF cover Open when removing originals jammed in the ADF. ADF input tray Supports loaded originals. ADF edge guide Feeds originals straight into the printer. Slide to the edges of the originals. ADF document support Supports originals.
Page 19: Inside
Part Names and Functions > Inside Paper cassette cover Open to load paper in the paper cassette. Front cover Open when removing jammed paper. Output tray Holds the ejected paper. Inside Document cover Blocks external light while scanning. Scanner glass Place the originals.
Page 20: Rear
LINE port Connects external phone devices. EXT. port AC inlet Connects the power cord. Rear paper feed slot Loads paper. Rear cover Remove when removing jammed paper. Maintenance box cover Open when replacing the maintenance box. Only for ET-5170 Series/L6490 Series...
Page 21: Guide To The Control Panel
Guide to the Control Panel Control Panel........... . . 22 Touch Screen Operations.
Page 22: Control Panel
Displays the solutions when you are in trouble. Turns on when received documents that have not yet been read, printed, or saved, are stored in the printer's memory. Only for ET-5170 Series/L6490 Series Touch Screen Operations The touchscreen is compatible with the following operations.
Page 23: Home Screen Configuration
Guide to the Control Panel > Home Screen Configuration Slide Hold and move the items around. Pinch in Zoom in or zoom out of the preview image on the control panel when printing photos. Pinch out Home Screen Configuration Displays the Remaining capacity of Maintenance box screen. You can check the approximate service life of maintenance box.
Page 24: Guide To The Network Icon
Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Displays the Device Sound Settings screen. You can set Mute and Quiet Mode. You can also access the Sound menu from this screen. You can also make this setting from the Settings menu.
Page 25: Menu Screen Configuration
Guide to the Control Panel > Menu Screen Configuration The printer is connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode. Menu Screen Configuration Returns to the previous screen. Switches the list of settings using the tabs. The Advanced Settings tab displays other items that you can set as necessary.
Page 26: Entering Characters
Guide to the Control Panel > Viewing Animations Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings and so on. Indicates the character count. Moves the cursor to the input position. Switches between upper case and lower case. Switches the character type.
Page 27 Guide to the Control Panel > Viewing Animations ❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation.
Page 28: Loading Paper
Loading Paper Paper Handling Precautions......... . 29 Paper Size and Type Settings.
Page 29: Paper Handling Precautions
Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.
Page 30: List Of Paper Type
To obtain optimum printing results, select the paper type that suits the paper. Media Name Media Type Control Panel Printer Driver Epson Bright White Ink Jet Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem.
Page 31: Loading Paper
Loading Paper > > Loading Paper Precautions when Loading Letterhead Paper Loading Paper You can load paper by referring to the animations displayed on the printer's LCD screen. Select , and then select How To > Load paper. Select the paper source you want to use to display the animations. Select Finish to close the animation screen.
Page 32: Loading Various Paper
Loading Paper > > Loading Various Paper Loading Envelopes Loading Various Paper Loading Envelopes Rear Paper Feed Slot Load an envelope at the center of the rear paper feed slot short edge first with the flap facing down, and slide the edge guides to the edges of the envelope.
Page 33: Loading Pre-Punched Paper
Loading Paper > Outputting Paper Loading Pre-punched Paper Load a single sheet of pre-punched paper at the center of the rear paper feed slot with the printable side facing up. Adjust the print position of your file to avoid printing over the holes. Outputting Paper ❏...
Page 34: Placing Originals
Placing Originals Placing Originals..........35 Originals that are not Supported by the ADF.
Page 35: Placing Originals
Placing Originals > Placing Originals Placing Originals Place originals on the scanner glass or the ADF. You can place multiple originals in the ADF. Follow the steps below to view the animations for placing originals. Select , and then select How To > Place Originals. Select the method of placing originals that you want to view. Select Finish to close the animation screen.
Page 36: Originals That Are Not Supported By The Adf
Placing Originals > Originals that are not Supported by the ADF When using the ADF Important: ❏ Do not load originals above the line just under the triangle symbol inside the ADF edge guide. ❏ Do not add originals while scanning. Related Information “Originals that are not Supported by the ADF”...
Page 37: Printing
Printing Printing Documents..........38 Printing on Envelopes.
Page 38: Printing Documents
Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows Printing Using Easy Settings Note: Operations may differ depending on the application. See the application's help for details. 1. Load paper in the printer. “Loading Paper”...
Page 39 Printing > > Printing Documents Printing from a Computer - Windows 5. Select Preferences or Properties to access the printer driver window. 6. Change the settings as necessary. You can see the online help for explanations of the setting items. Right-clicking an item displays Help. 7.
Page 40 Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's Main or More Options tab, set each item (such as Document Size and Paper Type). 2. Click Add/Remove Presets in Printing Presets. 3. Enter a Name and, if necessary, enter a comment. 4.
Page 41 Printing > > Printing Documents Printing from a Computer - Windows Note: Printing may be slow depending on the combination of options selected for Select Document Type in the Print Density Adjustment window and for Quality on the Main tab. 4.
Page 42 Printing > > Printing Documents Printing from a Computer - Windows 4. When printing data that has a lot of photos and images, click Print Density, and then make the appropriate settings, and then click OK. When setting Print Density, you can adjust print density according to the document type. Note: Printing may be slow depending on the combination of options selected for Select Document Type in the Print Density Adjustment window and for Quality on the Main tab.
Page 43 Printing > > Printing Documents Printing from a Computer - Windows Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. 1. On the printer driver's More Options tab, make the following settings. ❏...
Page 44 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. On the printer driver's More Options tab, select the document size from the Document Size setting. 2.
Page 45 Printing > > Printing Documents Printing from a Computer - Windows 2. Click Settings, make the appropriate settings, and then click OK. Note: Print Cutting Guides allows you to print a cutting guide. 3. Set the other items on the Main and More Options tabs as necessary, and then click OK. 4.
Page 46 Printing > > Printing Documents Printing from a Computer - Windows 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2.
Page 47 Printing > > Printing Documents Printing from a Computer - Windows 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5.
Page 48 Printing > > Printing Documents Printing from a Computer - Windows 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
Page 49 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
Page 50 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
Page 51 Printing > > Printing Documents Printing from a Computer - Windows 2. Settings, and then select the items you want to print and then click OK. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.
Page 52 Printing > > Printing Documents Printing from a Computer - Windows “Printing Using Easy Settings” on page 38 & Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job.
Page 53 Printing > > Printing Documents Printing from a Computer - Windows Color Universal Print is only available when the following settings are selected. ❏ Paper Type: Plain paper, Letterhead, or Thick paper ❏ Quality: Standard or a higher quality ❏ Color: Color ❏...
Page 54 You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions. ❏ Paper Type: Plain paper, Letterhead, Thick paper, Epson Matte, or Envelope...
Page 55: Printing From A Computer - Mac Os
Printing > > Printing Documents Printing from a Computer - Mac OS ❏ Quality: Standard 1. On the printer driver's Maintenance tab, click Extended Settings, and then select Barcode mode. 2. Set the other items on the Main and More Options tabs as necessary, and then click OK. 3.
Page 56 Printing > > Printing Documents Printing from a Computer - Mac OS 5. Select Print Settings from the pop-up menu. 6. Change the settings as necessary. 7. Click Print. Related Information “Available Paper and Capacities” on page 239 & “List of Paper Type” on page 30 &...
Page 57 Printing > > Printing Documents Printing from a Computer - Mac OS 2. Click Presets to save the current settings as a preset. 3. Click OK. Note: To delete an added preset, click Presets > Show Presets, select the preset name you want to delete from the list, and then delete it.
Page 58 Printing > > Printing Documents Printing from a Computer - Mac OS 5. Click Print. Related Information “Available Paper and Capacities” on page 239 & “Loading Paper” on page 31 & “Printing Using Easy Settings” on page 55 & Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper.
Page 59 Printing > > Printing Documents Printing from a Computer - Mac OS Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. 1. Select the size of the paper you set in the application as the Paper Size setting. 2.
Page 60 If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance. 1. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. 2. Select Color Options from the pop-up menu, and then select one of the available options.
Page 61: Printing Documents From Smart Devices (Ios)
1. Set up your printer for wireless printing. 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 246 3. Connect your smart device to the wireless router.
Page 62: Printing Documents From Smart Devices (Android)
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.
Page 63: Printing On Envelopes
3. Connect your Android device to the same wireless network as your printer. 4. Go to Settings on your Android device, select Printing, and then enable Epson Print Enabler. 5. From an Android application such as Chrome, tap the menu icon and print whatever is on the screen.
Page 64: Printing On Envelopes From A Computer (Mac Os)
8. Click Print. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Note: Operations may differ depending on the device.
Page 65: Printing Using A Cloud Service
Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.
Page 66: Registering To Epson Connect Service From The Control Panel
Follow the steps below to register the printer. 1. Select Settings on the control panel. 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.
Page 67: Copying
Copying Available Copying Methods......... . . 68 Basic Menu Options for Copying.
Page 68: Available Copying Methods
Copying > > Available Copying Methods Copying Originals Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy the originals of fixed size or custom size by color or monochrome. 1.
Page 69: Copying On 2-Sides
Copying > > Available Copying Methods Copying by Enlarging or Reducing Copying on 2-Sides Copy multiple originals on both sides of the paper. 1. Place all originals face up in the ADF. “Placing Originals” on page 35 Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. “Originals that are not Supported by the ADF”...
Page 70: Copying Multiple Originals Onto One Sheet
Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet 2. Select Copy on the home screen. 3. Select the Advanced Settings tab, select Reduce/Enlarge. 4. Specify the amount of enlargement or reduction, and then select OK. 5. Tap on the Copy tab.
Page 71: Copying Originals Using Good Quality
Copying > > Available Copying Methods Copying ID card 4. Specify the layout order and the original orientation, and then select OK. 5. Tap on the Copy tab. Copying Originals Using Good Quality You can copy originals without shadows and punched holes. 1.
Page 72: Copying In Page Order
Copying > Basic Menu Options for Copying Copying in Page Order When making multiple copies of a multi-page document, you can discharge one copy at a time in page order. 1. Place the originals. “Placing Originals” on page 35 2. Select Copy on the home screen. 3.
Page 73: Advanced Menu Options For Copying
Copying > Advanced Menu Options for Copying Advanced Menu Options for Copying Note: The items may not be available depending on other settings you made. Paper Setting: Select the paper size and the paper type you loaded. Reduce/Enlarge: Configures the magnification ratio of the enlargement or reduction. Tap the value and specify the magnification used to enlarge or reduce the original within a range of 25 to 400%.
Page 74: Quality
Copying > Advanced Menu Options for Copying Quality: Select the quality for copying. Selecting Best provides higher quality printing, but the printing speed may be slower. Finishing: Select how to eject the paper for multiple copies of multiple originals. ❏ Group (Same Pages) Copies the originals by page as a group.
Page 75: Scanning
Scanning Basic Information on Scanning........76 Scanning Originals to a Computer.
Page 76: Basic Information On Scanning
Scanning > > Basic Information on Scanning Available Scanning Methods Basic Information on Scanning What is a "Scan"? A "scan" is the process of converting the optical information of paper data such as documents into digital image data. You can save scanned data as a digital image such as a JPEG or PDF. You can then print the image, send it by email, and so on.
Page 77 Available Scanning Methods You can scan easily from the control panel. Use the scanning application Epson ScanSmart to scan from the computer. You can edit images after scanning. Sending to a Cloud Service You can send scanned images from the printer's control panel to cloud services that have been registered in advance.
Page 78: Recommended File Formats To Suit Your Purpose
Recommended Resolutions to Suit Your Purpose Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart Panel application on the smart device. Recommended File Formats to Suit Your Purpose Generally speaking, the JPEG format is suitable for photos while the PDF format is suitable for documents.
Page 79: Scanning Originals To A Computer
To use this feature, make sure the following applications are installed on your computer. ❏ Epson ScanSmart (Windows 7 or later, or OS X El Capitan or later) ❏ Epson Event Manager (Windows Vista/Windows XP, or OS X Yosemite/OS X Mavericks/OS X Mountain Lion/Mac OS X v10.7.x/Mac OS X v10.6.8) ❏...
Page 80: Scanning From A Computer
Scanning Originals to the Cloud ❏ Save as PDF: Saves the scanned image in PDF format. 5. Tap When using Windows 7 or later, or OS X El Capitan or later: Epson ScanSmart automatically starts on your computer, and scanning starts. Note: ❏...
Page 81: Basic Menu Options For Scanning To The Cloud
Scanning > > Scanning Originals to the Cloud Advanced Menu Options for Scanning to the Cloud 3. Select on the top of the screen, and then select a destination. 4. Make the scan settings. “Basic Menu Options for Scanning to the Cloud” on page 81 “Advanced Menu Options for Scanning to the Cloud”...
Page 82: Scanning Using Wsd
Scanning > > Scanning Using WSD Setting Up a WSD Port Remove Punch Holes: Remove the punch holes that appear in the scanned image. You can specify the area to erase the punch holes by entering a value in the box on the right. ❏...
Page 83 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.
Page 84: Scanning Originals To A Smart Device
Scanning Originals to a Smart Device Note: ❏ Before scanning, install Epson Smart Panel on your smart device. ❏ Epson Smart Panel screens are subject to change without notice. ❏ Epson Smart Panel contents may vary depending on the product.
Page 85: Faxing
Faxing Before Using Fax Features..........86 Overview of this Printer's Fax Features.
Page 86: Before Using Fax Features
Feature: Sending Faxes Before Using Fax Features Faxing feature is available only for ET-5170 Series/L6490 Series. Check the following before you start using the fax features. ❏ The printer and the phone line, and (if it is being used) the phone machine are connected correctly ❏...
Page 87: Feature: Receiving Faxes
Faxing > > Overview of this Printer's Fax Features Feature: PC-FAX Send/Receive (Windows/Mac OS) Using Fax Send Settings when Sending a Fax You can use Fax Send Settings such as Direct Send (to send a large document stably) or Send Fax Later (to send a fax at a time you specified).
Page 88: Features: Various Fax Reports
Faxing > > Overview of this Printer's Fax Features Features: Other Useful Features “Sending a Fax from a Computer” on page 100 PC-FAX Receive You can receive faxes on a computer. “Making Settings to Send and Receive Faxes on a Computer” on page 291 “Software for Faxing”...
Page 89: Sending Faxes Using The Printer
Faxing > > Sending Faxes Using the Printer Selecting Recipients “Polling Receive:” on page 98 Sending Faxes Using the Printer You can send faxes by entering fax numbers for recipients on the printer's control panel. Note: When sending a fax in monochrome, you can preview the scanned image on the LCD screen before sending. 1.
Page 90: Various Ways Of Sending Faxes
Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Selecting the recipients from the sent fax history Select Recent, and then select a recipient. Note: To delete recipients you entered, display the list of recipients by tapping on the field of a fax number or the number of recipients on the LCD screen, select the recipient from the list, and then select Remove.
Page 91 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Sending Faxes Dialing from the External Phone Device You can send a fax by dialing using the connected telephone when you want to talk over the phone before sending a fax, or when the recipient's fax machine does not switch to the fax automatically.
Page 92: Receiving Faxes On The Printer
Faxing > Receiving Faxes on the Printer 6. Select OK to apply the settings. You can also make settings such as the resolution and the sending method as necessary. 7. Send the fax. Note: You cannot send another fax until the fax has been sent at the specified time. If you want to send another one, you need to cancel the scheduled fax by selecting Fax on the home screen, and then deleting it.
Page 93: Receiving Incoming Faxes
Faxing > > Receiving Faxes on the Printer Receiving Incoming Faxes When you want to check the status of the fax settings, print a Fax Settings List by selecting Fax > (More) > Fax Report > Fax Settings List. Receiving Incoming Faxes There are two options in Receive Mode.
Page 94: Receiving Faxes By Making A Phone Call
Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call Receiving Faxes With an External Phone Device A printer with an external phone device works as follows. ❏ When the answering machine answers within the number of rings set in Rings to Answer: - If the ringing is for a fax: The printer automatically switches to receive faxes.
Page 95: Viewing Received Faxes Saved In The Printer On The Lcd Screen
Faxing > > Receiving Faxes on the Printer Viewing Received Faxes Saved in the Printer on the LCD Screen Viewing Received Faxes Saved in the Printer on the LCD Screen If you set up to save received faxes in the printer, you can view the contents and print as necessary. “Making Settings to Save Received Faxes”...
Page 96: Menu Options For Faxing
Faxing > > Menu Options for Faxing Fax Settings Menu Options for Faxing Recipient Select the menus on the control panel as described below. Fax > Recipient Keypad: Manually enter a fax number. Contacts: Select a recipient from the contacts list. You can also add or edit a contact. Recent: Select a recipient from the sent fax history.
Page 97 Faxing > > Menu Options for Faxing Fax Settings Sharpness: Enhances or defocuses the outline of the image. + enhances the sharpness, and - defocuses the sharpness. ADF Continuous Scan: Sending faxes by placing originals one by one, or by placing originals by size, you can send them as one document at their original sizes.
Page 98: More
Faxing > > Menu Options for Faxing More Related Information “Sending Different Size Documents Using ADF (ADF Continuous Scan)” on page 92 & “Sending Many Pages of a Monochrome Document (Direct Send)” on page 91 & “Sending Faxes in Monochrome at Specified Time of the Day (Send Fax Later)” on page 91 &...
Page 99: Menu Options For Inbox
Faxing > Menu Options for Inbox Menu Options for Inbox You can access the Inbox where the received faxes are stored by tapping this icon. When there are received faxes that have not been read, the number of unread documents is displayed on the Open Inbox (XX Unread) (Inbox Menu) Print All:...
Page 100: Using Other Faxing Features
“Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 247 “Application for Sending Faxes (PC-FAX Driver)” on page 248 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
Page 101 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) 4. Click Printer Properties or Properties if you want to specify Paper Size, Orientation, Color, Image Quality, or Character Density. For details, see the PC-FAX driver help. 5.
Page 102: Sending Documents Created Using An Application (Mac Os)
Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) 9. Click Next. ❏ When you have selected Add documents to send checkbox, follow the steps below to add documents in the Document Merging window. Open a document you want to add, and then select the same printer (fax name) in the Print window.
Page 103 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) Note: The following explanation uses Text Edit, a standard Mac OS application as an example. 1. Create the document you want to send by fax in an application. 2.
Page 104: Receiving Faxes On A Computer
“Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 247 “Application for Sending Faxes (PC-FAX Driver)” on page 248 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
Page 105 Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Windows) to display a notification when new faxes are received, a notification screen pops up near the Windows system tray, and you can check the new faxes. Note: ❏...
Page 106: Checking For New Faxes (Mac Os)
Faxing > > Receiving Faxes on a Computer Canceling the Feature that Saves Incoming Faxes to the Computer 3. Check the date and the sender in the list, and then open the received file as a PDF. Note: ❏ Received faxes are automatically renamed using the following naming format. YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender’s number) ❏...
Page 107 Faxing > > Receiving Faxes on a Computer Canceling the Feature that Saves Incoming Faxes to the Computer Related Information “Making Save to Computer Setting not to Receive Faxes” on page 291 &...
Page 108: Maintaining The Printer
Maintaining the Printer Checking the Status of Consumable........109 Cleaning the Paper Path for Paper Feeding Problems.
Page 109: Checking The Status Of Consumable
Maintaining the Printer > Cleaning the Paper Path for Paper Feeding Problems Checking the Status of Consumable You can check the approximate service life of the maintenance box from the printer's control panel. Select the home screen. To confirm the actual ink remaining, visually check the ink levels in all of the printer's tanks. Important: Prolonged use of the printer when the ink level is below the lower line could damage the printer.
Page 110 Maintaining the Printer > Cleaning the Paper Path for Paper Feeding Problems 3. Make sure that the ink tank cap is securely closed. Important: If the ink tank cap is not securely closed, ink may leak. 4. Close the document cover, the ADF cover, and the printer cover. 5.
Page 111: Improving Print, Copy, Scan, And Fax Quality
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head Important: Do not leave the printer standing for a long time. 7. Dampen a soft cloth with water, wring it out thoroughly, and then wipe the roller while rotating it with the cloth.
Page 112: Running Power Cleaning
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Running Power Cleaning 3. Follow the on-screen instructions to load paper and print the nozzle check pattern. 4. Check the printed pattern to see if the print head nozzles are clogged. ❏...
Page 113 If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Note: You can also run power cleaning from the printer driver.
Page 114: Preventing Nozzle Clogging
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass “Application for Printing from a Computer (Windows Printer Driver)” on page 243 & “Guide to Mac OS Printer Driver” on page 245 & Preventing nozzle clogging Always use the power button when turning the printer on and off.
Page 115: Cleaning The Adf
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF Caution: Be careful not to trap your hand or fingers when opening or closing the document cover. Otherwise you may be injured. Important: Never use alcohol or thinner to clean the printer. These chemicals can damage the printer. 1.
Page 116 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 1. Open the ADF cover. 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: Using a dry cloth may damage the surface of the roller. Use the ADF after the roller has dried.
Page 117 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 3. Close the ADF cover, and then open the document cover. 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
Page 118: Cleaning The Translucent Film
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Translucent Film 5. If the problem cannot be cleared, turn off the printer by pressing the button, open the ADF cover, and then raise the ADF input tray. 6.
Page 119 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Translucent Film Important: Do not use cleaning liquid other than water with a few drops of detergent. 1. Turn off the printer by pressing the button. 2.
Page 120 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Translucent Film Important: Be careful not to touch the rail (B). Otherwise, you may not be able to print. Do not wipe off the grease on the rail, because this is necessary for operations.
Page 121: Cleaning The Printer
Maintaining the Printer > Cleaning Spilled ink Cleaning the Printer If the components and the case are dirty or dusty, turn off the printer and clean them using a soft, clean cloth that has been dampened with water. If you cannot remove the dirt, try adding a small amount of mild detergent to the damp cloth.
Page 122: Checking The Total Number Of Pages Fed Through The Printer
Maintaining the Printer > > Saving Power Saving Power (Control Panel) Checking the Total Number of Pages Fed Through the Printer You can check the total number of pages fed through the printer. The information is printed together with the nozzle check pattern.
Page 123: Installing Or Uninstalling Applications Separately
1. Make sure the printer and the computer are available for communication, and the printer is connected to the Internet. 2. Start EPSON Software Updater. The screenshot is an example on Windows. 3. For Windows, select your printer, and then click to check for the latest available applications.
Page 124 Right-click on the Printers folder, and then click Run as administrator > Server Properties. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer.
Page 125: Adding The Printer (For Mac Os Only)
& Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 126 If the User Account Control window is displayed, click Continue. 7. Follow the on-screen instructions. Uninstalling Applications - Mac OS 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.
Page 127: Updating Applications And Firmware
Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Related Information “Application for Updating Software and Firmware (EPSON Software Updater)”...
Page 128: Transporting And Storing The Printer
Maintaining the Printer > Transporting and Storing the Printer Related Information “Firmware Update” on page 264 & Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the printer.
Page 129 Maintaining the Printer > Transporting and Storing the Printer 8. Close the printer cover. 9. Make sure to close the ink tank cap securely. 10. Close the ink tank cover securely. 11. Insert the accessory box that came with the printer with the opening flap facing forward as shown below.
Page 130 Maintaining the Printer > Transporting and Storing the Printer 12. Place the printer in the plastic bag and fold it closed. 13. Pack the printer in its box using the protective materials.
Page 131 Maintaining the Printer > Transporting and Storing the Printer Important: ❏ When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting the printer, placing it vertically, or turning it upside down; otherwise ink may leak. ❏...
Page 132 Maintaining the Printer > Transporting and Storing the Printer Important: ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the bottle, for example, putting the bottle in a bag.
Page 133: Solving Problems
Solving Problems The Printer Does Not Work as Expected....... . . 134 A Message is Displayed on the LCD Screen.
Page 134: The Printer Does Not Work As Expected
Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet.
Page 135 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 271 &...
Page 136 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Unsupported paper is being used. Solutions Use paper supported by this printer. “Available Paper and Capacities” on page 239 & “Unavailable Paper Types” on page 241 &...
Page 137 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Unsupported paper is being used. Solutions Use paper supported by this printer. “Available Paper and Capacities” on page 239 & “Unavailable Paper Types” on page 241 &...
Page 138 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Paper is Ejected During Printing Letterhead is not selected as the paper type. Solutions When you load letterhead paper (paper on which information such as the sender's name or corporation name are pre-printed in the header), select Letterhead as the paper type setting.
Page 139: Cannot Print
The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
Page 140 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Cannot connect to a Network The problem could be one of the following issues. Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
Page 141 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ Example of connecting to different SSIDs ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID.
Page 142 Solving Problems > > The Printer Does Not Work as Expected Cannot Print There is a problem with the network settings on the computer. Solutions Try accessing any website from your computer to make sure that your computer's network settings are correct.
Page 143 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
Page 144 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
Page 145 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The printer port is not set correctly. Solutions Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu. USB connection: USBXXX, Network connection: EpsonNet Print Port Suddenly the Printer Cannot Print over a Network Connection The problem could be one of the following issues.
Page 146 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
Page 147 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 148 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 149 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID.
Page 150 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ The communication speed becomes slow. Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2.
Page 151 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
Page 152 If the Print Settings menu is not displayed on macOS Catalina (10.15) or later, macOS High Sierra (10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), OS X Mountain Lion (10.8), the Epson printer driver has not been installed correctly. Enable it from the following menu.
Page 153 Use Epson Smart Panel to check the connection between the smart device and the printer. Open the Epson Smart Panel. If you cannot connect to the printer, tap [+] at the top of the screen to reset. If you are not using Epson Smart Panel, see the link below.
Page 154 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
Page 155 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and then check the IP address and the subnet mask assigned to the printer. Restart the wireless router or reset the network settings for the printer.
Page 156: Cannot Start Scanning
The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
Page 157 1. Double-click the Epson Printer Connection Checker icon on the desktop. Epson Printer Connection Checker starts. If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 10 Click the start button, and then select Epson Software > Epson Printer Connection Checker.
Page 158 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 159 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the separator function on the wireless router.
Page 160 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning 6. On the computer, access Web Config. Launch a Web browser, and then enter the printer's IP address. “Application for Configuring Printer Operations (Web Config)” on page 249 7.
Page 161 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 162 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 163 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the separator function on the wireless router.
Page 164 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning 6. On the computer, access Web Config. Launch a Web browser, and then enter the printer's IP address. “Application for Configuring Printer Operations (Web Config)” on page 249 7.
Page 165 Use Epson Smart Panel to check the connection between the smart device and the printer. Open the Epson Smart Panel. If you cannot connect to the printer, tap [+] at the top of the screen to reset. If you are not using Epson Smart Panel, see the link below.
Page 166 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
Page 167: Cannot Send Or Receive Faxes
Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and then check the IP address and the subnet mask assigned to the printer. Restart the wireless router or reset the network settings for the printer.
Page 168 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Cannot Send Faxes The following causes can be considered. The connection line is set to PSTN in a facility where a private branch exchange (PBX) is being used.
Page 169 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ Separating the originals Cannot Receive Faxes The following causes can be considered. Subscribing to a call forwarding service. Solutions If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the service provider.
Page 170 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Cannot Send Faxes to a Specific Recipient The Fax Speed setting registered in the contact list is wrong. Solutions Select the recipient from the contact list, and then select Edit > Fax Speed > Slow(9,600bps). Cannot Send Faxes at a Specified Time The printer's date and time is wrong.
Page 171 Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
Page 172 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
Page 173 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID.
Page 174 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ The communication speed becomes slow. Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2.
Page 175 Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.
Page 176 Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 177 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 178 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID.
Page 179 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes 6. On the computer, access Web Config. Launch a Web browser, and then enter the printer's IP address. “Application for Configuring Printer Operations (Web Config)” on page 249 7.
Page 180: Cannot Operate The Printer As Expected
Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then make sure the printer (fax) is displayed. The printer (fax) is displayed as "FAX XXXX (USB)" or "FAX XXXX (IP)".
Page 181 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected ❏ Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Bidirectional Printing setting.
Page 182 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Operation Sounds Are Loud Quiet Mode is disabled on the printer. Solutions If operations sounds are too loud, enable Quiet Mode. Enabling this feature may reduce printing speed. ❏...
Page 183: A Message Is Displayed On The Lcd Screen
Solving Problems > A Message is Displayed on the LCD Screen Sender's Fax Number Not Displayed The sender's fax number is not set to the sender's machine. Solutions The sender may not have set the fax number. Contact the sender. Sender's Fax Number Displayed on Received Faxes is Wrong The sender's fax number set to the sender's machine is wrong.
Page 184: Paper Gets Jammed
2. Visit your local Epson website for further instructions. Paper Gets Jammed Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces.
Page 185: Removing Jammed Paper
Solving Problems > > Paper Gets Jammed Removing Jammed Paper Removing Jammed Paper Caution: Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it could cause an injury. Be careful not to touch the protruding parts to avoid injury. 1.
Page 186 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 4. Remove jammed paper from the rear cover. 5. Insert the rear cover in the printer. 6. Open the front cover. 7. Lower the output switch lever.
Page 187 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 8. Remove the jammed paper. Important: Do not touch the parts inside the printer. Doing so may cause a malfunction. 9. Raise the output switch lever. 10. Close the front cover. 11.
Page 188 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 12. Remove the jammed paper. Important: Do not touch the white flat cable, translucent film, and ink tubes inside the printer. Doing so may cause a malfunction. If you touch the translucent film, make sure you clean it. 13.
Page 189: Removing Jammed Paper From The Adf
Solving Problems > > Paper Gets Jammed Removing Jammed Paper from the ADF Removing Jammed Paper from the ADF 1. Open the ADF cover. 2. Remove the jammed paper.
Page 190 Solving Problems > > Paper Gets Jammed Removing Jammed Paper from the ADF 3. Raise the ADF input tray. Important: Make sure that you open the ADF cover before raising the ADF input tray. Otherwise, the ADF may be damaged. 4.
Page 191: Preventing Paper Jams
Solving Problems > > Paper Gets Jammed Preventing Paper Jams 5. Lower the ADF input tray. 6. Close the ADF cover until it clicks. Preventing Paper Jams Check the following if paper jams occur frequently. ❏ Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications”...
Page 192: It Is Time To Refill The Ink
❏ Do not store the ink bottles in high or freezing temperatures. ❏ Epson recommends using the ink bottle before the date printed on the package. ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes.
Page 193: Refilling The Ink Tank
❏ Visually check ink levels in the actual ink tanks. Prolonged use of the printer when the ink is expended could damage the printer. Epson recommends filling the ink tank to the upper line when the printer is not operating to reset the ink level.
Page 194 6. While holding the ink bottle upright, turn the cap slowly to remove it. Important: ❏ Epson recommends the use of genuine Epson ink bottles. ❏ Be careful not to spill any ink. 7. Check the upper line (a) in the ink tank.
Page 195 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tank If the ink does not start flowing into the tank, remove the ink bottle and reinsert it. However, do not remove and reinsert the ink bottle when the ink has reached the upper line; otherwise ink may leak. 9.
Page 196: It Is Time To Replace The Maintenance Box
Solving Problems > > It is Time to Replace the Maintenance Box Maintenance Box Handling Precautions Note: If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use. 10. Close the ink tank cover firmly. 11.
Page 197: Replacing A Maintenance Box
The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part.
Page 198: Printing, Copying, Scanning, And Faxing Quality Is Poor
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Printout The print head nozzles may be clogged. Solutions ❏...
Page 199 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The print quality is set to low. Solutions When printing on plain paper, print using a higher quality setting. ❏ Windows Select High from Quality on the printer driver's Main tab. ❏...
Page 200 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Solutions Perform the nozzle check, and then try Power Cleaning if the print head nozzles are clogged. “Running Power Cleaning”...
Page 201 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The paper path is smeared. Solutions When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. “Cleaning the Paper Path for Ink Smears”...
Page 202 Color correction has been applied. Solutions When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene Correction setting from Automatic to any other option.
Page 203 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The margin setting in the application software is not within the print area. Solutions Adjust the margin setting in the application so that it falls within the printable area. “Printable Area”...
Page 204: Copy Quality Is Poor
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The image is set to invert horizontally in the print settings. Solutions Clear any mirror image settings in the printer driver or the application. ❏...
Page 205 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Colored Banding Appears at Intervals of Approximately 1.1 cm or 3.3 cm The following causes can be considered. The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer.
Page 206 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Solutions Perform the nozzle check, and then try Power Cleaning if the print head nozzles are clogged. “Running Power Cleaning”...
Page 207 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The paper path is smeared. Solutions When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. “Cleaning the Paper Path for Ink Smears”...
Page 208 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The size of the paper is set incorrectly. Solutions Select the appropriate paper size setting. The originals are not placed correctly. Solutions ❏ Make sure the original is placed correctly against the alignment marks. ❏...
Page 209 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Do not press with too much force on the original or the document cover. “Placing Originals” on page 35 & The copy density setting is too high. Solutions Lower the copy density setting.
Page 210: Scanned Image Problems
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems The Text or Image Copied from the ADF is Squeezed or Stretched Some originals may not be scanned properly from the ADF. Solutions Place originals on the scanner glass. Select , and then select How To >...
Page 211 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems Straight Lines Appear when Scanning from ADF There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals. “Cleaning the ADF”...
Page 212 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 213: The Quality Of The Sent Fax Is Poor
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor Some originals may not be scanned properly from the ADF. Place originals on the scanner glass. Select , and then select How To > Place Originals > Scanner Glass. Select Finish to close the animation screen. The Quality of the Sent Fax is Poor Quality of the Sent Fax is Poor The following causes can be considered.
Page 214 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor The Image Quality of the Sent Fax is Poor The following causes can be considered. The resolution is set to low. Solutions If you do not know the performance of the sender’s fax machine, set the following before sending a fax.
Page 215: Received Fax Quality Is Poor
Ask the sender to send faxes at a higher quality. Cannot Solve Problem If you cannot solve the problem after trying all of the solutions, contact Epson support. If you cannot solve printing or copying problems, see the following related information.
Page 216 You can check the following items while the printer is off. ❏ Check that you are using genuine Epson ink bottles. Try to use genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline. ❏ Check if the translucent film is smeared.
Page 217: Adding Or Replacing The Computer Or Devices
Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....218 Re-setting the Network Connection........219 Connecting a Smart Device and Printer Directly (Wi-Fi Direct).
Page 218: Connecting To A Printer That Has Been Connected To The Network
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 219: Using A Network Printer From A Smart Device
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 220: When Changing The Computer
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 221: Making Wi-Fi Settings From The Control Panel
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 222 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- After connecting the printer to the network, connect to the printer from the device that you want to use (computer, smart device, tablet, and so on.) Related Information “Making Wi-Fi Settings by Entering the SSID and Password”...
Page 223 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- 6. Tap Enter Password, and then enter the password. Note: ❏ The password is case-sensitive. ❏ If you do not know the password, check if the information is written on the label of the wireless router. On the label, the password may be written "Network Key", "Wireless Password", and so on.
Page 224 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- 5. Hold down the [WPS] button on the wireless router until the security light flashes. If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the documentation provided with your wireless router for details.
Page 225: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)
Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Select Others > PIN Code Setup (WPS). 5. Use your computer to enter the PIN code (an eight digit number) displayed on the printer's control panel into the wireless router within two minutes.
Page 226: Connecting To Devices Using Wi-Fi Direct
Note: For iOS or Android users, it is convenient to set up from Epson Smart Panel. You only need to make these settings for the printer and the device that you want to connect to once. Unless you disable Wi- Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
Page 227 For devices that have been connected to the printer before, select the network name (SSID) on the device's Wi-Fi screen to connect them again. Note: If you are using an iOS device, you can also connect by scanning the QR code with the standard iOS camera. See the link below http://epson.sn.
Page 228: Disconnecting Wi-Fi Direct (Simple Ap) Connection
Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Disconnecting Wi-Fi Direct (Simple AP) Connection Note: When Wi-Fi Direct (Simple AP) connection disabled, all computers and smart devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected.
Page 229: Checking The Network Connection Status
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Disable Wi-Fi Direct Disable Wi-Fi Direct (simple AP) settings of the printer. When disabling it, all devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected. Restore Default Settings Restore all Wi-Fi Direct (simple AP) settings to their defaults.
Page 230: Printing A Network Connection Report
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi 3. To check the information, select the menus that you want to check. ❏ Wired LAN/Wi-Fi Status Displays the network information (device name, connection, signal strength, and so on) for Ethernet or Wi- Fi connections.
Page 231 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a.
Page 232 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
Page 233 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
Page 234 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
Page 235 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
Page 236: Printing A Network Status Sheet
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Message on the Network Environment Message Solution The Wi-Fi environment needs to be After moving the printer closer to the wireless router and removing any improved.
Page 237 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec ❏ ipconfig command Display the connection status of the network interface that is currently used by the computer. By comparing the setting information with actual communication, you can check whether the connection is correct.
Page 238: Product Information
Product Information Paper Information..........239 Consumable Products Information.
Page 239: Paper Information
Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for 2-sided printing.
Page 240 Media Name Size Loading Capacity (Sheets) Paper Cassette Rear Paper Feed Slot Epson Photo Quality Self Adhesive Sheets Commercially Available Paper Note: See the following for information on available paper types for 2-sided printing. “Paper for 2-Sided Printing” on page 241...
Page 241: Unavailable Paper Types
Paper Cassette Rear Paper Feed Slot Envelope #10, Envelope DL, Envelope Paper for 2-Sided Printing Genuine Epson Paper Epson Bright White Ink Jet Paper Related Information “Available Paper and Capacities” on page 239 & Commercially Available Paper Plain paper, Copy paper Letter, A4, B5, 16K, and user-defined size (182x257 to 215.9x297 mm) paper is supported for 2-sided printing.
Page 242: Consumable Products Information
The following are the codes for genuine Epson ink bottles. Important: ❏ Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson ink not designed for this printer or any third party ink.
Page 243: Maintenance Box Code
Important: Once a maintenance box has been installed in a printer it cannot be used with other printers. Software Information This section introduces the network services and software products available for your printer from the Epson website. Software for Printing Application for Printing from a Computer (Windows Printer Driver) The printer driver controls the printer according to the commands from an application.
Page 244 Access the printer driver window. Click the Maintenance tab. Making Operation Settings for the Windows Printer Driver You can make settings such as enabling EPSON Status Monitor 3. 1. Access the printer driver window. 2. Click Extended Settings on the Maintenance tab.
Page 245 Guide to Mac OS Printer Driver Epson Printer Utility You can run a maintenance feature such as nozzle check and print head cleaning, and by starting EPSON Status Monitor, you can check printer status and error information. Accessing the Operation Settings Window of the Mac OS Printer Driver Select System Preferences from the Apple menu >...
Page 246 Application for Quick and Fun Printing from a Computer (Epson Photo+) Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also perform image correction and adjust the position while viewing a preview of your document. You can also brighten up your images by adding text and stamps wherever you like.
Page 247: Software For Scanning
Click the start button, and select Epson Software > FAX Utility. ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility.
Page 248: Software For Package Creation
EpsonNet SetupManager is a software to create a package for a simple printer installation, such as installing the printer driver, installing EPSON Status Monitor and creating a printer port. This software allows the administrator to create unique software packages and distribute them among groups.
Page 249: Software For Making Settings
If the administrator password has not been set when accessing Web Config, the password must be set on the administrator password setting page. Do not forget the user name and the password. If you forget them, you will need to contact Epson service support. Running Web Config on a Web Browser 1.
Page 250 2003 R2/Windows Server 2003 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config.
Page 251: Software For Updating
Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...
Page 252 Product Information > > Settings Menu List General Settings Basic Settings Select the menus on the control panel as described below. Settings > General Settings > Basic Settings LCD Brightness: Adjust the brightness of the LCD screen. Sound: Adjust the volume. ❏...
Page 253 Product Information > > Settings Menu List General Settings ❏ Time Difference Enter the time difference between your local time and UTC (Coordinated Universal Time). Country/Region: Select the country or region in which you are using your printer. If you change the country or region, your fax settings return to their defaults and you must select them again.
Page 254 Product Information > > Settings Menu List General Settings Universal Print Settings: These print settings are applied when you print by an external device without using the printer driver. The offset settings are applied when you print using the printer driver. Top Offset: Adjust the top margin of the paper.
Page 255 Product Information > > Settings Menu List General Settings Settings > General Settings > Network Settings Wi-Fi Setup: Set up or change wireless network settings. Choose the connection method from following and then follow the instructions on the control panel. Wi-Fi (Recommended): ❏...
Page 256 Settings > General Settings > Web Service Settings Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.
Page 257 Product Information > > Settings Menu List General Settings “Basic Settings” on page 260 & “Security Settings” on page 262 & Check Fax Connection You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Check Fax Connection Selecting Check Fax Connection checks that the printer is connected to the phone line and ready for fax transmission.
Page 258 Product Information > > Settings Menu List General Settings Options when memory is full: You can select the operation to print the received fax or refuse to receive it when the Inbox memory is full. Inbox Password Settings: Password protects the Inbox to restrict users from viewing received faxes. Select Change to change the password, and select Reset to cancel password protection.
Page 259 Product Information > > Settings Menu List General Settings 2-Sided: Prints multiple pages of received faxes on both sides of the paper. Print Start Timing: Select options to start printing the faxes to receive. ❏ All Pages Received: Printing starts after receiving all of the pages. To start printing from the first page or last page depends on the setting of Collation Stack feature.
Page 260 Product Information > > Settings Menu List General Settings Report Format: Selects a format for fax reports in Fax > More tab > Fax Report other than Protocol Trace. Select Detail to print with error codes. Basic Settings You can find the menu on the printer's control panel below. Settings >...
Page 261 Product Information > > Settings Menu List General Settings ❏ Fax Header: You can register up to 21 sender names as necessary. You can enter up to 40 characters for each sender name. For Web Config, enter the header in Unicode (UTF-8). Receive Mode: Select the receive mode.
Page 262: Maintenance
Product Information > > Settings Menu List Maintenance Security Settings You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Security Settings Direct Dialing Restrictions: Selecting On disables manual entry of the recipient's fax numbers allowing the operator to select recipients only from the contacts list or sent history.
Page 263: Print Status Sheet
Product Information > > Settings Menu List Print Counter ❏ Horizontal Alignment Select this feature if horizontal banding appears at regular intervals in your printouts. Fill Ink: Select this feature to reset the ink level to 100% when filling the ink tank. Ink Level Setting: Select this feature to set the ink level according to the actual ink remaining.
Page 264: User Settings
Product Information > > Settings Menu List Firmware Update User Settings Select the menus on the control panel as described below. Settings > User Settings You can change the default settings for your frequently used scanning, copying, and faxing settings. See the following related information for details.
Page 265: Product Specifications
Product Information > > Product Specifications Scanner Specifications Product Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles: 400 Color ink nozzles: 128 for each color Plain Paper 64 to 90 g/m2(17 to 24lb) Weight of Paper Thick Paper 91 to 256 g/m2 (25 to 68 lb) Envelopes Envelope #10, DL, C6: 75 to 100 g/m2 (20 to 27 lb)
Page 266: Adf Specifications
Even when the original meets the specifications for media that can be placed in the ADF, it may not feed from the ADF or the scan quality may decline depending on the paper properties or quality. Fax Specifications ET-5170 Series/L6490 Series Only Fax Type Walk-up black and white and color fax capability (ITU-T Super Group 3)
Page 267: Using Port For The Printer
The printer uses the following port. These ports should be allowed to become available by the network administrator as necessary. Sender Destination Protocol Port (Client) (Server) Number Printer When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Control WSD Client computer WSD (TCP) 5357...
Page 268: Interface Specifications
9100 Forwarding AirPrint (IPP/IPPS printing) Printer IPP/IPPS (TCP) data Searching WSD printer Printer WS-Discovery (UDP) 3702 Forwarding the scan data from Epson Printer Network Scan (TCP) 1865 ScanSmart Collecting the job information when Printer Network Push Scan 2968 push scanning from Epson ScanSmart...
Page 269 IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later ✓...
Page 270: Supported Third Party Services
❏ Depth: 347 mm (13.7 in.) ❏ Height: 346 mm (13.6 in.) Approx. 7.3 kg (16.1 lb) Weight Without the ink and the power cord. Electrical Specifications ET-5170 Series/L6490 Series Power Supply Rating AC 100-240 V AC 220-240 V Rated Frequency Range 50-60 Hz...
Page 271: Environmental Specifications
Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption ET-5150 Series/L6460 Series Power Supply Rating AC 100-240 V AC 220-240 V...
Page 272: System Requirements
This equipment contains the following wireless module. Manufacturer: Seiko Epson Corporation Type: J26H006 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended...
Page 273 Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.
Page 274: Restrictions On Copying
Product Information > > Regulatory Information Restrictions on Copying The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Page 275: Administrator Information
Administrator Information Connecting the Printer to the Network........276 Settings to Use the Printer.
Page 276: Connecting The Printer To The Network
For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...
Page 277 Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.
Page 278: Panel
Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
Page 279 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.
Page 280: Settings To Use The Printer
Registering a contacts list allows you to easily enter destinations. You can register up to 100 entries, and you can use the contacts list when you enter a fax number. This feature is available only for ET-5170 Series/L6490 Series. Registering or Editing Contacts 1.
Page 281 Administrator Information > > Settings to Use the Printer Making Contacts Available Registering or Editing Grouped Contacts Adding contacts to a group allows you to send a fax to multiple destinations at the same time. 1. Select Fax on the home screen. 2.
Page 282: Making Fax Features Available
9. Click Apply. Related Information “Running Web Config on a Web Browser” on page 249 & Making Fax Features Available Faxing feature is available only for ET-5170 Series/L6490 Series. Before Using Fax Features Set up the following to use the fax features.
Page 283 Administrator Information > > Settings to Use the Printer Making Fax Features Available ❏ Connect the printer correctly with the phone line and, if necessary, with a phone ❏ Complete the Fax Setting Wizard, which is required to make basic settings. Set the following as necessary.
Page 284 Administrator Information > > Settings to Use the Printer Making Fax Features Available Connecting to a Standard Phone Line (PSTN) or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer. Connecting to DSL or ISDN Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the printer.
Page 285 Administrator Information > > Settings to Use the Printer Making Fax Features Available 1. Remove the cap from the EXT. port on the back of the printer. 2. Connect the phone device and the EXT. port with a phone cable. Note: When sharing a single phone line, make sure you connect the phone device to the EXT.
Page 286 Administrator Information > > Settings to Use the Printer Making Fax Features Available 4. Pick up the handset. If a message to start sending or receiving faxes is displayed as shown on the following screen, the connection has been established. Related Information “Making the Printer Ready to Send and Receive Faxes”...
Page 287 Administrator Information > > Settings to Use the Printer Making Fax Features Available 2. Select General Settings > Fax Settings > Fax Setting Wizard. 3. Following the on-screen instructions, enter the sender name such as your company name, your fax number. Note: Your sender name and your fax number appear as the header for outgoing faxes.
Page 288 Administrator Information > > Settings to Use the Printer Making Fax Features Available “Basic Settings” on page 260 & Making Settings for the Printer's Fax Features According to Use You can configure the printer's fax features individually using the printer's control panel according to use. The settings made using Fax Setting Wizard can also be changed.
Page 289 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making Settings When You Connect a Phone Device Making Settings to Use an Answering Machine You need settings to use an answering machine. 1. Select Settings on the printer's control panel.. 2.
Page 290 Administrator Information > > Settings to Use the Printer Making Fax Features Available ❏ A computer (PC-FAX reception) The above features can be used at the same time. If you use them at the same time, received documents are saved to the inbox and on a computer.
Page 291: Problems When Making Settings
Administrator Information > > Settings to Use the Printer Problems when Making Settings Making Settings to Send and Receive Faxes on a Computer To send and receive faxes on a computer, FAX Utility must be installed on the computer connected by network or USB cable .
Page 292 Administrator Information > > Settings to Use the Printer Problems when Making Settings ❏ Network connection report Diagnose the network and the printer status, and then print the result. You can find the diagnosed error from the printer side. ❏ Checking the communication status Check the communication status of server computer or client computer by using the command such as ping and ipconfig.
Page 293 Administrator Information > > Settings to Use the Printer Problems when Making Settings The proxy server setting of local address is not set to web browser. When the printer is set to use a proxy server, configure the web browser not to connect to the local address via the proxy server.
Page 294: Where To Get Help
Contacting Epson Support........
Page 295: Technical Support Web Site
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 296: Help For Users In Australia
Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
Page 297: Help For Users In Singapore
Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
Page 298: Help For Users In Vietnam
Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Epson Call Centre Phone: 66-2685-9899 Email: support@eth.epson.co.th Our Call Centre team can help you with the following over the phone: ❏ Sales enquiries and product information ❏...
Page 299 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Epson Service Center Province Company Name Address Phone E-mail JAKARTA Epson Sales and Wisma Keiai Lt. 1 Jl. Jenderal Sudirman Kav. 021-5724335 Service Jakarta 3 Jakarta Pusat - DKI JAKARTA 10220 ess@epson-indonesia.co.id;...
Page 300 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail SAMARINDA Epson Service Jl. KH. Wahid Hasyim (M. Yamin) Kelurahan 0541 7272 904 Center Samarinda Sempaja Selatan Kecamatan Samarinda escsmd@epson-indonesia.co.id;...
Page 301: Help For Users In Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs)
Page 302: Help For Users In Malaysia
Where to Get Help > > Contacting Epson Support Help for Users in India ❏ Latest versions of Epson product drivers Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers: Phone: 852-2827-8911 Fax: 852-2827-4383...
Page 303: Help For Users In The Philippines
Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

This manual is also suitable for:

L6490 series Et-5150 series L6460 series

Epson ET-5170 Series User Manual

Guide to this Manual

Important Instructions

Part Names and Functions

Guide to the Control Panel

Loading Paper

Placing Originals

Printing

Copying

Scanning

Faxing

Feature: Sending Faxes

Feature: PC-FAX Send/Receive (Windows/Mac OS)

Features: Other Useful Features

Maintaining the Printer

Solving Problems

Adding or Replacing the Computer or Devices

Product Information

Administrator Information

Where to Get Help

Quick Links

Related Manuals for Epson ET-5170 Series

Summary of Contents for Epson ET-5170 Series