Epson L6570 Series User Manual
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Epson L6570 Series User Manual

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Table of Contents

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User's Guide
Printing
Copying
Scanning
Faxing
Maintaining the Printer
Solving Problems
NPD6357-00 EN

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Summary of Contents for Epson L6570 Series

  • Page 1 User's Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6357-00 EN...

  • Page 2: Table Of Contents

    Home Screen Configuration....23 Registering to Epson Connect Service from Guide to the Network Icon....25 the Control Panel.
  • Page 3 Copying Originals Using Good Quality..85 Feature: Sending Faxes....106 Copying ID card......86 Feature: Receiving Faxes.
  • Page 4 Adjusting the Print Quality....146 Received Fax Quality is Poor....258 Checking and Cleaning the Print Head..147 Cannot Solve Problem After Trying All Solutions.
  • Page 5 Interface Specifications....332 Contacting Epson Support....456 Network Specifications.
  • Page 6 Guide to This Manual Introduction to the Manuals......... . . 7 Searching for Information.

  • Page 7: Guide To This Manual

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 8: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols Jumping directly from bookmarks Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.

  • Page 9: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Important: Instructions that must be observed to avoid damage to your equipment. Note: Provides complementary and reference information. Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏...

  • Page 10: Trademarks

    EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...
  • Page 11 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 12: Important Instructions

    Important Instructions Safety Instructions..........13 Printer Advisories and Warnings.

  • Page 13: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 14: Safety Instructions For Ink

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Setting Up the Printer Safety Instructions for Ink ❏ Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink bottle caps.

  • Page 15: Advisories And Warnings For Using The Printer

    Important Instructions > > … Printer Advisories and Warnings Advisories and Warnings for Using the Printer with ❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct sunlight, strong light, or heat sources. Advisories and Warnings for Using the Printer ❏...

  • Page 16: Advisories And Warnings For Transporting Or Storing The Printer

    Important Instructions > Protecting Your Personal Information Advisories and Warnings for Transporting or Storing the Printer ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ Before transporting the printer, make sure that the transportation lock is set to the locked (Transport) position and that the print head is in the home (far right) position.

  • Page 17: Part Names And Functions

    Part Names and Functions Front............18 Inside.

  • Page 18: Front

    Part Names and Functions > Front Front ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals. ADF input tray Feeds originals automatically. ADF document support Suppots originals larger than legal size paper.
  • Page 19 Part Names and Functions > Front Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Paper tray Loads all paper types supported by the printer. Output tray Holds the ejected paper. When you start printing, this tray is ejected to fit the paper size automatically.

  • Page 20: Inside

    Part Names and Functions > Inside Inside Maintenance box cover Open when replacing the maintenance box. The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing. Scanner unit Scans placed originals. Open to remove jammed paper. This unit should usually be kept closed.

  • Page 21: Rear

    Part Names and Functions > Rear Rear Rear cover Remove when removing jammed paper. AC inlet Connects the power cord. LINE port Connects a phone line. USB port Connects a USB cable to connect with a computer. LAN port Connects a LAN cable. EXT.

  • Page 22: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 23 Home Screen Configuration.

  • Page 23: Control Panel

    Guide to the Control Panel > Home Screen Configuration Control Panel Turns the printer on or off. Unplug the power cord when the power light is off. Displays the home screen. Displays menus and messages. You can change the angle of the control panel. When no operations are performed for a specific length of time, the printer enters sleep mode and the display turns off.
  • Page 24 Guide to the Control Panel > Home Screen Configuration Displays the Printer Status screen. You can check the approximate service life of the maintenance box. Displays the network connection status. See the following for more details. “Guide to the Network Icon” on page 25 Displays the Device Sound Settings screen.

  • Page 25: Guide To The Network Icon

    Guide to the Control Panel > Menu Screen Configuration Stops the current operation. The shape of this icon differs slightly except when displayed on the home screen. The icon is displayed depending on the situation. Scrolls the screen to the right. Guide to the Network Icon The printer is not connected to a wired (Ethernet) network or unset it.

  • Page 26: Job/Status Screen Configuration

    Guide to the Control Panel > Job/Status Screen Configuration Displays the list of setting items. When is displayed, you can view additional information by selecting the icon. Make settings by selecting the item or adding a check mark. When you have changed an item from the user default or the factory default, is displayed on the item.

  • Page 27: Entering Characters

    Guide to the Control Panel > Viewing Animations Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings, and so on. Indicates the character count. Moves the cursor to the input position. Switches between upper case and lower case or numbers and symbols. Switches the character type.
  • Page 28 Guide to the Control Panel > Viewing Animations ❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation. Note that the animation depends on the printer model.

  • Page 29: Loading Paper

    Loading Paper Paper Handling Precautions......... . 30 Paper Size and Type Settings.

  • Page 30: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 31: List Of Paper Type

    Media Type Control Panel Printer Driver Epson Business Paper Plain paper Plain paper Epson Bright White Ink Jet Paper Epson Bright White Paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem. Glossy...

  • Page 32: Loading Pre-Punched Paper

    Loading Paper > > Loading Paper Loading Pre-punched Paper Select , and then select How To > Load paper. Select the paper type and paper source you want to use to display the animations. Select Finish to close the animation screen. Loading Pre-punched Paper Load a single sheet of pre-punched paper in the paper tray.

  • Page 33: Loading Long Papers

    Loading Paper > > Loading Paper Loading Long Papers Loading Long Papers ❏ Paper tray Load long paper in the paper tray by allowing the leading edge of the paper to roll over. Select User-Defined as the paper size setting. ❏...

  • Page 34: Placing Originals

    Placing Originals Placing Originals..........35 Originals that are not Supported by the ADF.

  • Page 35: Placing Originals

    Placing Originals > Placing Originals Placing Originals You can place the originals by referring to the animations displayed on the printer's LCD screen. Select , and then select How To > Place Originals. Select the method of placing originals that you want to view. Select Finish to close the animation screen.

  • Page 36: Originals That Are Not Supported By The Adf

    Placing Originals > Originals that are not Supported by the ADF When using the ADF Important: ❏ Do not load originals above the line just under the triangle symbol inside the ADF edge guide. ❏ Do not add originals while scanning. Related Information “Originals that are not Supported by the ADF”...

  • Page 37: Inserting And Removing A Memory Device

    Inserting and Removing a Memory Device Inserting an External USB Device........38 Removing an External USB Device.

  • Page 38: Inserting An External Usb Device

    Inserting and Removing a Memory Device > Removing an External USB Device Inserting an External USB Device Insert an external USB device into the external interface USB port. Related Information “Memory Device Specifications” on page 335 & Removing an External USB Device Remove the external USB device.

  • Page 39: Sharing Data On A Memory Device

    Inserting and Removing a Memory Device > Sharing Data on a Memory Device Sharing Data on a Memory Device From a computer, you can write or read data on a memory device such as a USB flash drive that has been connected to the printer.

  • Page 40: Printing

    Printing Printing Documents..........41 Printing on Envelopes.

  • Page 41: Printing Documents

    Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows If you cannot change some of the printer driver settings, they may have been restricted by the administrator. Contact your printer administrator for assistance. Printing Using Easy Settings Note: Operations may differ depending on the application.
  • Page 42 Printing > > Printing Documents Printing from a Computer - Windows 6. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏...
  • Page 43 Printing > > Printing Documents Printing from a Computer - Windows Orientation: Select the orientation you want to use to print. Paper Type: Select the type of paper on which you print. Quality: Select the pint quality you want to use for printing. Available settings depend on the paper type you select.
  • Page 44 Printing > > Printing Documents Printing from a Computer - Windows Show Settings/Hide Settings: Displays a list of items currently set on the Main and More Options tabs. You can show or hide the current setting list screen. Restore Defaults: Return all settings to their factory default values.
  • Page 45 Printing > > Printing Documents Printing from a Computer - Windows Watermark Features: Allows you to make settings for anti-copy patterns, watermarks, or headers and footers. Add/Delete: Allows you to add or remove any anti-copy patterns or watermarks that you want to use. Settings: Allows you to set the printing method for anti-copy patterns or watermarks.
  • Page 46 Opens the Job Arranger Lite window. Here you can open and edit previously saved data. EPSON Status Monitor 3: Opens the EPSON Status Monitor 3 window. Here you can confirm the status of the printer and the consumables. Monitoring Preferences: Allows you to make settings for items on the EPSON Status Monitor 3 window.
  • Page 47 Printing from a Computer - Windows Software Update: Starts EPSON Software Updater to check for the latest version of applications on the Internet. Technical Support: If the manual is installed on your computer, the manual is displayed. If it is not installed, you can connect to the Epson Web site to check the manual and available technical support.
  • Page 48 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 49 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 50 Printing > > Printing Documents Printing from a Computer - Windows “More Options Tab” on page 44 6. Click Print. Related Information “Available Paper and Capacities” on page 289 & “Loading Paper” on page 31 & “Printing Using Easy Settings” on page 64 &...
  • Page 51 Printing > > Printing Documents Printing from a Computer - Windows Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. Note: This feature is not available with borderless printing. 1.
  • Page 52 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. On the printer driver's More Options tab, select the document size from the Document Size setting. 2.
  • Page 53 Printing > > Printing Documents Printing from a Computer - Windows Note: This feature is not available with borderless printing. 1. Select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster from Multi-Page on the Main tab. 2. Click Settings, make the appropriate settings, and then click OK. Note: Print Cutting Guides allows you to print a cutting guide.
  • Page 54 Printing > > Printing Documents Printing from a Computer - Windows 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2.
  • Page 55 Printing > > Printing Documents Printing from a Computer - Windows 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5.
  • Page 56 Printing > > Printing Documents Printing from a Computer - Windows 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 57 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 58 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
  • Page 59 Printing > > Printing Documents Printing from a Computer - Windows 3. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 42 “More Options Tab” on page 44 4.
  • Page 60 Printing > > Printing Documents Printing from a Computer - Windows Printing Password-Protected Files Yon can set a password for a print job so that it starts printing only after entering the password on the printer's control panel. 1. On the printer driver's More Options tab, select Confidential Job, and then enter a password. 2.
  • Page 61 Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's Main tab, select Job Arranger Lite. “Main Tab” on page 42 2. Click Print. When you start printing, the Job Arranger Lite window is displayed. 3.
  • Page 62 Printing > > Printing Documents Printing from a Computer - Windows 4. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 42 “More Options Tab” on page 44 5.
  • Page 63 You can use this feature under the following conditions. ❏ Paper Type: Plain paper, Copy paper, Letterhead, Recycled, Color, Preprinted, High Quality Plain Paper, Thick paper, Epson Photo Quality Ink Jet, Epson Matte, or Envelope ❏ Quality: Standard...

  • Page 64: Printing From A Computer - Mac Os

    Printing > > Printing Documents Printing from a Computer - Mac OS 1. On the printer driver's Maintenance tab, click Extended Settings, and then select Barcode mode. 2. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab”...
  • Page 65 If the Print Settings menu is not displayed on macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, the Epson printer driver has not been installed correctly. Enable it from the following menu.
  • Page 66 Inverts an image to print as it would appear in a mirror. Menu Options for Color Matching ColorSync/EPSON Color Controls: Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in color.
  • Page 67 Printing > > Printing Documents Printing from a Computer - Mac OS Scale to fit paper size: Prints to fit to the paper size you loaded. ❏ Destination Paper Size: Select the paper size to print on. ❏ Scale down only: Select when reducing the size of the document.
  • Page 68 Printing > > Printing Documents Printing from a Computer - Mac OS PhotoEnhance: Produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data. Off (No Color Adjustment): Print without enhancing or adjusting the color in any way. Menu Options for Two-sided Printing Settings Two-sided Printing: Prints on both sides of the paper.
  • Page 69 Printing > > Printing Documents Printing from a Computer - Mac OS Printing on 2-Sides You can print on both sides of the paper. Note: ❏ This feature is not available with borderless printing. ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur. “Paper for 2-Sided Printing”...
  • Page 70 Printing > > Printing Documents Printing from a Computer - Mac OS Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. 1. Select Layout from the pop-up menu. 2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. “Menu Options for Layout”...
  • Page 71 Printing > > Printing Documents Printing from a Computer - Mac OS 1. Select the size of the paper you set in the application as the Paper Size setting. 2. Select Paper Handling from the pop-up menu. 3. Select Scale to fit paper size. 4.

  • Page 72: Printing Documents From Smart Devices (Ios)

    If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance. 1. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. 2. Select Color Options from the pop-up menu, and then select one of the available options.
  • Page 73 Printing Documents Printing Documents from Smart Devices (iOS) 1. Set up your printer for wireless printing. 2. If Epson iPrint is not installed, install it. “Installing Epson iPrint” on page 298 3. Connect your smart device to the wireless router.

  • Page 74: Printing Documents From Smart Devices (Android)

    You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 75: Printing On Envelopes

    Printing > > Printing on Envelopes Printing on Envelopes from a Computer (Mac OS) 5. From an Android application such as Chrome, tap the menu icon and print whatever is on the screen. Note: If you do not see your printer, tap All Printers and select your printer. Printing on Envelopes Printing on Envelopes from a Computer (Windows) 1.

  • Page 76: Printing Photos

    Printing > > Printing Photos Printing JPEG Files from a Memory Device Printing Photos Printing JPEG Files from a Memory Device You can print JPEG files from a memory device connected to the printer. 1. Connect the memory device to the printer's external interface USB port. “Inserting an External USB Device”...

  • Page 77: Printing Tiff Files From A Memory Device

    Printing > > Printing Photos Printing TIFF Files from a Memory Device ❏ Fix Photo Select this mode to improve the brightness, contrast, and saturation of the photo automatically. To turn off automatic improvement, select Enhance Off. ❏ Fix Red-Eye Select On to automatically fix the red-eye effect in photos.

  • Page 78: Printing Web Pages

    Select the format of the date the photo was taken or saved. The date is not printed for some layouts. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Note: Operations may differ depending on the device.

  • Page 79: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smart phone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.
  • Page 80 Printing Using a Cloud Service Registering to Epson Connect Service from the Control Panel 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.

  • Page 81: Copying

    Copying Available Copying Methods......... . . 82 Basic Menu Options for Copying.

  • Page 82: Available Copying Methods

    Copying > > Available Copying Methods Copying on 2-Sides Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy the originals of fixed size or custom size by color or monochrome. 1.

  • Page 83: Copying By Enlarging Or Reducing

    Copying > > Available Copying Methods Copying by Enlarging or Reducing 1. Place all originals face up in the ADF. Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. “Originals that are not Supported by the ADF” on page 36 Note: You can also place the originals on the scanner glass.

  • Page 84: Copying Multiple Originals Onto One Sheet

    Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet Copying Multiple Originals onto One Sheet You can copy the multiple originals onto a single sheet. 1. Place all originals face up in the ADF. Place them in the direction shown in the illustration. ❏...

  • Page 85: Copying In Page Order

    Copying > > Available Copying Methods Copying Originals Using Good Quality Copying in Page Order When making multiple copies of a multi-page document, you can discharge one copy at a time in page order. 1. Place the originals. “Placing Originals” on page 35 2.

  • Page 86: Copying Id Card

    Copying > Basic Menu Options for Copying Copying ID card Scans both sides of an ID card and copies onto one side of a paper. 1. Place the originals. “Placing Originals” on page 35 2. Select Copy on the home screen. 3.

  • Page 87: Paper Setting

    Copying > Basic Menu Options for Copying Paper Setting: Select the paper source that you want to use. When Auto is selected, a suitable size is fed automatically depending on the auto detected original size and the specified magnification ratio. Reduce/Enlarge: Configures the magnification ratio of the enlargement or reduction.

  • Page 88: Advanced Menu Options For Copying

    Copying > Advanced Menu Options for Copying ❏ 2→1-Sided Copies both sides of a double-sided original onto one side of two sheets of paper. Select the orientation of your original and the binding position of the original. Advanced Menu Options for Copying Note: The items may not be available depending on other settings you made.

  • Page 89: Image Quality

    Copying > Advanced Menu Options for Copying Image Quality: Adjust image settings. ❏ Contrast Adjust the difference between the bright and dark parts. ❏ Saturation Adjust the vividness of the colors. ❏ Red Balance, Green Balance, Blue Balance Adjust the density for each color. ❏...

  • Page 90: Scanning

    Scanning Available Scanning Methods......... . 91 Scanning Originals to a Network Folder.

  • Page 91: Available Scanning Methods

    Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson iPrint application on the smart device. “Scanning Originals to a Smart Device” on page 104 Scanning Originals to a Network Folder Check the following before scanning.

  • Page 92: Destination Menu Options For Scanning To A Folder

    Scanning > > Scanning Originals to a Network Folder Destination Menu Options for Scanning to a Folder Note: Make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from Settings > General Settings > Basic Settings > Date/Time Settings. 1.

  • Page 93: Scan Menu Options For Scanning To A Folder

    Scanning > > Scanning Originals to a Network Folder Scan Menu Options for Scanning to a Folder You can search for a contact from the contacts list. Enter the search keyword into the box at the top of the screen. Scan Menu Options for Scanning to a Folder Note: The items may not be available depending on other settings you made.

  • Page 94: Scanning Originals To An Email

    Scanning > Scanning Originals to an Email Remove Shadow: Remove the shadows of the original that appear in the scanned image. ❏ Frame: Remove the shadows at the edge of the original. ❏ Center: Remove the shadows of the binding margin of the booklet. Remove Punch Holes: Remove the punch holes that appear in the scanned image.

  • Page 95: Recipient Menu Options For Scanning To An Email

    Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Note: ❏ The number of recipients you selected is displayed on the right of the screen. You can send emails to up to 10 addresses and groups.
  • Page 96 Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Resolution: Select the scanning resolution. 2-Sided: Scan both sides of the original. ❏ Orientation (Original): Select the orientation of the original. ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area.

  • Page 97: Scanning Originals To A Computer

    ❏ 2-Sided: Scan both sides of the original. 5. Tap When using Windows 7 or later, or OS X El Capitan or later: Epson ScanSmart automatically starts on your computer, and scanning starts.

  • Page 98: Scanning Originals To A Memory Device

    ❏ See the Epson ScanSmart help for detailed operation information for the software. Click Help on the Epson ScanSmart screen to open the help. ❏ You can not only start scanning from the printer but also from your computer by using Epson ScanSmart. Scanning Originals to a Memory Device 1.

  • Page 99: Advanced Menu Options For Scanning To A Memory Device

    Scanning > > Scanning Originals to a Memory Device Advanced Menu Options for Scanning to a Memory Device 2-Sided: Scan both sides of the original. ❏ Orientation (Original): Select the orientation of the original. ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area.

  • Page 100: Scanning Originals To The Cloud

    Add the date to the file name. ❏ Add Time: Add the time to the file name. Scanning Originals to the Cloud Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) 1.

  • Page 101: Advanced Menu Options For Scanning To The Cloud

    Scanning > > Scanning Originals to the Cloud Advanced Menu Options for Scanning to the Cloud ❏ Orientation (Original): Select the orientation of the original. ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area. To crop the white space around the text or image when scanning, select Auto Cropping.

  • Page 102: Scanning Using Wsd

    Scanning > > Scanning Using WSD Setting Up a WSD Port Scanning Using WSD Note: ❏ This feature is only available for computers running Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista. ❏ If you are using Windows 7/Windows Vista, you need to setup your computer in advance using this feature. “Setting Up a WSD Port”...
  • Page 103 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.

  • Page 104: Scanning Originals To A Smart Device

    Select the printer name when using with WSD. Scanning Originals to a Smart Device Note: ❏ Before scanning, install Epson iPrint on your smart device. ❏ Epson iPrint screens are subject to change without notice. ❏ Epson iPrint contents may vary depending on the product.

  • Page 105: Faxing

    Faxing Before Using Fax Features......... . . 106 Overview of this Printer's Fax Features.

  • Page 106: Before Using Fax Features

    Faxing > > Overview of this Printer's Fax Features Feature: Sending Faxes Before Using Fax Features Check the following before you start using the fax features. ❏ The printer and the phone line, and (if necessary) the phone machine are connected correctly ❏...

  • Page 107: Feature: Receiving Faxes

    Faxing > > Overview of this Printer's Fax Features Feature: Receiving Faxes Scan Settings when Sending a Fax You can select items such as Resolution or Original Size (Glass) when sending faxes. “Scan Settings:” on page 125 Using Fax Send Settings when Sending a Fax You can use Fax Send Settings such as Direct Send (to send a large document stably) or Backup when normal sending fails.
  • Page 108 Faxing > > Overview of this Printer's Fax Features Feature: Receiving Faxes “Basic Settings” on page 311 “Making Settings When You Connect a Phone Device” on page 392 Destinations of Received Faxes ❏ Output without conditions: Received faxes are printed unconditionally by default. You can set up destinations for received faxes to the inbox, a computer, an external memory, emails, folders, or other faxes.

  • Page 109: Feature: Pc-Fax Send/Receive (Windows/Mac Os)

    Faxing > > Overview of this Printer's Fax Features Feature: Status or Logs for Fax Jobs Feature: PC-FAX Send/Receive (Windows/Mac OS) PC-FAX Send You can send faxes from a computer. “PC to FAX Function:” on page 313 “Software for Faxing” on page 299 “Sending a Fax from a Computer”...

  • Page 110: Feature: Fax Box

    Faxing > > Overview of this Printer's Fax Features Features: Other Useful Features You can check the fax jobs in progress or check the job history. “Checking the Status or Logs for Fax Jobs” on page 135 Feature: Fax Box Inbox and confidential boxes “Inbox/Confidential”...

  • Page 111: Sending Faxes Using The Printer

    Faxing > > Sending Faxes Using the Printer Selecting Recipients Receiving Faxes After Dialing “Receiving Faxes by Making a Phone Call” on page 120 “Polling Receive:” on page 127 Regarding Sending Faxes “Quick Operation Button 1, Quick Operation Button 2, Quick Operation Button 3:” on page 311 “Quick Operation Button:”...

  • Page 112: Various Ways Of Sending Faxes

    Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Entering Fax Number Manually Select Keypad, enter a fax number on the screen displayed, and then tap OK. - To add a pause (pause for three seconds during dialing), enter a hyphen(-). - If you have set an external access code in Line Type, enter "#"...
  • Page 113 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 5. Tap on the fax top screen to scan, check the scanned document image. 6. Select Start Sending. Otherwise, select Cancel : Moves the screen in the direction of the arrows. : Reduces or enlarges.
  • Page 114 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 2. Select Fax on the home screen. 3. Make necessary settings on theFax Settings. “Fax Settings” on page 125 4. When you hear a fax tone, tap , and then hang up the handset.
  • Page 115 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Registering a Bulletin Board Box You must register a bulletin board box for storing a document beforehand. Follow the steps below to register the box. 1. Select Fax Box > Polling Send/Board from the home screen. 2.
  • Page 116 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Sending Many Pages of a Monochrome Document (Direct Send) When sending a fax in monochrome, the scanned document is temporarily stored in the printer's memory. Therefore, sending a lot of pages may cause the printer to run out of memory and stop sending the fax. You can avoid this by enabling the Direct Send feature, however, it takes longer to send the fax because the printer performs scanning and sending simultaneously.
  • Page 117 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Sending Different Size Documents Using ADF (Continuous Scan(ADF)) Sending faxes by placing originals one by one, or by placing originals by size, you can send them as one document at their original sizes.
  • Page 118 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Sending the Same Documents Multiple Times Related Information “Storing a Fax Without Specifying a Recipient (Store Fax Data)” on page 118 & “Sending Faxes Using the Stored Document Feature” on page 118 &...

  • Page 119: Receiving Faxes On The Printer

    Faxing > > Receiving Faxes on the Printer Receiving Incoming Faxes Receiving Faxes on the Printer If the printer is connected to the phone line and basic settings have been completed using the Fax Setting Wizard, you can receive faxes. There are two ways of receiving faxes.

  • Page 120: Receiving Faxes By Making A Phone Call

    Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call Receiving Faxes Using only the Connected Telephone When Remote Receive is set, you can receive faxes by simply entering the Start Code. When the telephone rings, pick up the handset. When you hear a fax tone (baud), dial the two digit Start Code, and then hang up the handset.
  • Page 121 Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call Receiving Faxes After Confirming the Sender's Status You can receive a fax while listening to sounds or voices through the printer's speaker while dialing, communicating, and transmitting. You can use this feature when you want to receive a fax from a fax information service by following an audio guide.

  • Page 122: Saving And Forwarding Received Faxes

    Faxing > > Receiving Faxes on the Printer Saving and Forwarding Received Faxes Receiving Faxes from a Board with a Subaddress (SEP) and Password (PWD) (Polling Receive) By dialing to a sender, you can receive faxes from a board stored on sender's fax machine with a subaddress (SEP) and password (PWD) feature.

  • Page 123: Viewing Received Faxes Saved In The Printer On The Lcd Screen

    Faxing > > Receiving Faxes on the Printer Viewing Received Faxes Saved in the Printer on the LCD Screen ❏ Shared folder on a network ❏ Another fax machine Note: ❏ The fax data is saved as PDF format. ❏ Color documents cannot be forwarded to another fax machine. They are processed as documents that failed to be forwarded.

  • Page 124: Menu Options For Faxing

    Faxing > > Menu Options for Faxing Recipient 3. Select the inbox or the confidential box you want to view. 4. If the inbox, or the confidential box has been password protected, enter the inbox password, the confidential box password, or the administrator password. 5.

  • Page 125: Fax Settings

    Faxing > > Menu Options for Faxing Fax Settings Fax Settings Select the menus on the control panel as described below. Fax > Fax Settings Quick Operation Button: Assigning up to three frequently used items such as Transmission Log and Original Type in Settings >...
  • Page 126 Faxing > > Menu Options for Faxing Fax Settings printer errors due to a lack of memory. Note that sending using this feature takes longer than not using this feature. See the related information below on this topic. You cannot use this feature when: ❏...

  • Page 127: More

    Faxing > > Menu Options for Faxing More ❏ Sending a fax using the Batch Send feature ❏ Sending a fax using the Store Fax Data feature Related Information “Sending Different Size Documents Using ADF (Continuous Scan(ADF))” on page 117 &...

  • Page 128: Menu Options For Fax Box

    Faxing > > Menu Options for Fax Box Inbox/Confidential Polling Send/Board: When this is set to On by selecting the polling send box or a bulletin board box, you can scan and store documents to the box you selected by tapping on the Fax Settings tab.
  • Page 129 Faxing > > Menu Options for Fax Box Inbox/Confidential You can use one Inbox and register up to 10 confidential boxes. The box name is displayed on the box. Confidential XX is the default name for each confidential box. Inbox and Confidential Boxes Displays the received faxes list by date received, sender name, and pages.

  • Page 130: Stored Documents

    Faxing > > Menu Options for Fax Box Stored Documents: ❏ Inbox Password Settings: You can set a password or change it. The following items are displayed when you select a confidential box and select Box Menu > Settings. ❏ Name: Enter a name for the confidential box. ❏...

  • Page 131: Polling Send/Board

    Faxing > > Menu Options for Fax Box Polling Send/Board (Box Menu) Store Fax Data: Displays the screen for the Fax > Fax Settings tab. Tapping on the screen starts scanning documents to store to the Stored Documents Box. Print All: This is displayed only when there are stored faxes in the box.
  • Page 132 Faxing > > Menu Options for Fax Box Polling Send/Board Check Document: Displays the preview screen when a document is in the box. You can print or delete the document while you are previewing. preview screen ❏ : Reduces or enlarges. ❏...
  • Page 133 Faxing > > Menu Options for Fax Box Polling Send/Board Bulletin Board Box Settings: Name (Required): Enter a name for the bulletin board box. Subaddress(SEP): Make or change the conditions for a recipient to receive the fax. Password(PWD): Make or change the conditions for a recipient to receive the fax. Box Open Password: Set or change the password used to open the box.
  • Page 134 Faxing > > Menu Options for Fax Box Polling Send/Board ❏ : Rotates the image to the right by 90 degrees. ❏ : Moves the screen in the direction of the arrows. ❏ : Moves to the previous or the next page. To hide the operation icons, tap anywhere on the preview screen except for the icons.

  • Page 135: Checking The Status Or Logs For Fax Jobs

    Faxing > > … Checking the Status or Logs for Fax Jobs Displaying Information when Received Faxes are Unprocessed (Unr Checking the Status or Logs for Fax Jobs Displaying Information when Received Faxes are Unprocessed (Unread/Not Printed/Not Saved/Not Forwarded) When there are unprocessed received documents, the number of unprocessed jobs is displayed on the on the home screen.

  • Page 136: Checking Fax Jobs In Progress

    Faxing > > Checking the Status or Logs for Fax Jobs Checking the Fax Job History Related Information “Viewing Received Faxes Saved in the Printer on the LCD Screen” on page 123 & “Checking Fax Jobs in Progress” on page 136 &...

  • Page 137: Reprinting Received Documents

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 299 “Application for Sending Faxes (PC-FAX Driver)” on page 300 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
  • Page 138 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) 3. Select XXXXX (FAX) (where XXXXX is your printer name) in Printer, and then check the settings for fax sending. ❏ Specify 1 in Number of copies. Fax may not be transmitted correctly if you specify 2 or more. ❏...
  • Page 139 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) ❏ Specifying a recipient (name, fax number and so on) directly: Do the steps below. Click the Manual Dial tab. Enter the necessary information. Click Add.

  • Page 140: Sending Documents Created Using An Application (Mac Os)

    Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) Note: ❏ To stop transmitting, select the data, and click Cancel . You can also cancel using the printer's control panel. ❏ If an error occurs during transmission, the Communication error window appears. Check the error information and retransmit.

  • Page 141: Receiving Faxes On A Computer

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 299 “Application for Sending Faxes (PC-FAX Driver)” on page 300 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).

  • Page 142: Saving Incoming Faxes On A Computer

    Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Windows) Important: ❏ To receive faxes on a computer, the Receive Mode on the printer's control panel must be set to Auto. Contact your administrator for information on the printer settings status. ❏...
  • Page 143 Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Windows) to display a notification when new faxes are received, a notification screen pops up near the Windows system tray, and you can check the new faxes. Note: ❏...

  • Page 144: Checking For New Faxes (Mac Os)

    Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Mac OS) 3. Check the date and the sender in the list, and then open the received file as a PDF. Note: ❏ Received faxes are automatically renamed using the following naming format. YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender’s number) ❏...

  • Page 145: Maintaining The Printer

    Maintaining the Printer Checking the Status of Consumables........146 Improving Print, Copy, Scan, and Fax Quality.

  • Page 146: Checking The Status Of Consumables

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Adjusting the Print Quality Checking the Status of Consumables You can check the approximate service life of the maintenance box from the control panel. tap Job/Status on the home screen, and then select Printer Status.

  • Page 147: Checking And Cleaning The Print Head

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head ❏ This pattern allows you to perform alignment if you see horizontal banding at regular intervals. Find and enter the number for the least separated and overlapping pattern. Checking and Cleaning the Print Head If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear.

  • Page 148: Running Power Cleaning

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Running Power Cleaning 4. Check the printed pattern to see if the print head nozzles are clogged. ❏ A: All lines are printed. Select . No further steps are needed. ❏...
  • Page 149 If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Related Information “Running Power Cleaning”...

  • Page 150: Preventing Nozzle Clogging

    If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Related Information “Running Power Cleaning”...

  • Page 151: Cleaning The Paper Path For Ink Smears

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass 5. Follow the on-screen instructions. Cleaning the Paper Path for Ink Smears When the printouts are smeared or scuffed, clean the roller inside. Important: Do not use tissue paper to clean the inside of the printer.

  • Page 152: Cleaning The Adf

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 1. Open the document cover. 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
  • Page 153 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: ❏ Using a dry cloth may damage the surface of the roller. ❏...

  • Page 154: Cleaning The Printer

    Maintaining the Printer > Cleaning the Printer 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏...

  • Page 155: Cleaning Spilled Ink

    Maintaining the Printer > Checking the Total Number of Pages Fed Through the Printer Important: ❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer could be damaged. ❏ Never use alcohol or paint thinner to clean the printer cover. These chemicals can damage the components and the case.

  • Page 156: Checking The Total Number Of Pages Fed Through The Printer (Control Panel)

    Maintaining the Printer > Installing or Uninstalling Applications Separately “Maintenance Tab” on page 45 & “Guide to Mac OS Printer Driver” on page 297 & Checking the Total Number of Pages Fed Through the Printer (Control Panel) The information is printed together with the nozzle check pattern. 1.

  • Page 157: Installing The Applications Separately

    Note: ❏ You can download the latest applications from the Epson website. http://www.epson.com ❏ If you use Windows Server operating systems, you cannot use Epson Software Updater. Download the latest applications from the Epson website. Related Information “Application for Updating Software and Firmware (EPSON Software Updater)” on page 303 &...
  • Page 158 ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 159: Adding The Printer (For Mac Os Only)

    Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...
  • Page 160 3. To uninstall the printer driver or PC-FAX driver, select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then remove the printer from the enabled printers list. 4. Quit all running applications. 5. Select Go > Applications > Epson Software > Uninstaller.

  • Page 161: Updating Applications And Firmware

    Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Related Information “Application for Updating Software and Firmware (EPSON Software Updater)”...
  • Page 162 You can also update the firmware using Epson Device Admin. You can visually confirm the firmware information on the device list. It is useful when you want to update multiple devices' firmware. See the Epson Device Admin guide or help for more details.

  • Page 163: Transporting And Storing The Printer

    Maintaining the Printer > Transporting and Storing the Printer Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the printer. 1. Turn off the printer by pressing the button.
  • Page 164 Maintaining the Printer > Transporting and Storing the Printer If the print head is not in the position shown below, move it by hand. 9. Secure the print head to the case with tape.
  • Page 165 Maintaining the Printer > Transporting and Storing the Printer 10. Close the scanner unit. 11. Make sure you install the ink tank cap securely onto the ink tank. 12. Close the ink tank cover securely.
  • Page 166 Maintaining the Printer > Transporting and Storing the Printer 13. Prepare to pack the printer as shown below. 14. Place the printer in the plastic bag and fold it closed. 15. Pack the printer in its box using the protective materials.
  • Page 167 Maintaining the Printer > Transporting and Storing the Printer Important: ❏ When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury. ❏ Because this printer is heavy, it should always be carried by two or more people when unpacking and transporting.
  • Page 168 Maintaining the Printer > Transporting and Storing the Printer Important: ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the bottle, for example, putting the bottle in a bag.

  • Page 169: Solving Problems

    Solving Problems The Printer Does Not Work as Expected....... . . 170 A Message is Displayed on the LCD Screen.

  • Page 170: The Printer Does Not Work As Expected

    Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet.
  • Page 171 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 337 &...
  • Page 172 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly “Unavailable Paper Types” on page 294 & Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 30 & The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper.
  • Page 173 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 30 & The paper is moist or damp. Solutions Load new paper. Static electricity is causing sheets of paper to stick to each other.
  • Page 174 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Originals that are not supported by the ADF are being used. Solutions Use originals supported by the ADF. “ADF Specifications” on page 329 & The originals are loaded incorrectly.

  • Page 175: Cannot Print

    The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 176 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 177 Solving Problems > > The Printer Does Not Work as Expected Cannot Print A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
  • Page 178 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 179 There is a problem with the printer's status. Solutions Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 180 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 181 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. The printer is not connected to the network. Solutions Select Settings >...
  • Page 182 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 183 > The Printer Does Not Work as Expected Cannot Print 3. Click EPSON Status Monitor. When the remaining ink levels are displayed, a connection has been successfully established between the computer and the printer. Check the following if a connection has not been established.
  • Page 184 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
  • Page 185 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The device connected to the USB 3.0 port causes radio frequency interference. Solutions When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur. Try the following if you cannot connect to wireless LAN (Wi-Fi) or if operations become unstable.
  • Page 186 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 187 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer. If the printer is paused, click Resume. User feature restrictions are enabled for the printer.
  • Page 188 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson iPrint to check the connection status for the smart device and the printer. See the following to install Epson iPrint if it is not already installed.
  • Page 189 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 190 Solving Problems > > The Printer Does Not Work as Expected Cannot Print are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details. The IP address is incorrectly assigned. Solutions If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly.

  • Page 191: Cannot Start Scanning

    The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 192 The Printer Does Not Work as Expected Cannot Start Scanning If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 10 Click the start button, and then select Epson Software > Epson Printer Connection Checker.
  • Page 193 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 194 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning There is a problem with the network settings on the computer. Solutions Try accessing any website from your computer to make sure that your computer's network settings are correct.
  • Page 195 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 196 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning ❏ The printer is not recognized using a USB connection “The Printer Cannot Connect by USB (Mac OS)” on page 186 Check the following if a connection has been established. ❏...
  • Page 197 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 198 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning See the following to connect the printer to the SSID. “Making Wi-Fi Settings by Entering the SSID and Password” on page 266 & The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet).
  • Page 199 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson iPrint to check the connection status for the smart device and the printer. See the following to install Epson iPrint if it is not already installed.
  • Page 200 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Check the following if a connection has been established. ❏ The printer is recognized, but scanning cannot be performed. “Cannot Print Even Though a Connection has been Established (iOS)” on page 190 Cannot connect to a Network The problem could be one of the following issues.
  • Page 201 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 202 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Messages Solutions DNS error. Check DNS settings. Cannnot connect to the computer. Check the following. ❏ Make sure that the address in the contacts list on the printer and the address of the shared folder are the same.

  • Page 203: Cannot Send Or Receive Faxes

    Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Items Operation Error Messages Logging on to the Log on to the computer with the user name and Authentication error. Check the computer the password. authentication method, authenticated account, and authenticated password.
  • Page 204 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Connected to a DSL phone line without DSL filter. Solutions To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL filter, or install a separate DSL filter to the line.
  • Page 205 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The recipient's fax machine is not ready to receive faxes. Solutions Ask the recipient if the recipient's fax machine is ready to receive a fax. Sending a fax accidently using the subaddress feature.
  • Page 206 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The Receive Mode is set to Manual while an external phone device is connected to the printer. Solutions If an external phone device is connected to the printer and is sharing a phone line with the printer, select Settings >General Settings >...
  • Page 207 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The recipient's machine takes a long time to answer. Solutions If the recipient machine does not pick up your call within 50 seconds after the printer has finished dialing, the call ends with an error.
  • Page 208 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Original is too thin to detect the size automatically. Solutions Select the original size manually, and then try again. Cannot Save Received Faxes to a Memory Device The following causes can be considered.
  • Page 209 Cannot Send or Receive Faxes Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 210 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart.
  • Page 211 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details. The IP address is incorrectly assigned.
  • Page 212 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes 7. Select the Network Settings tab > Wired LAN. 8. Select OFF for IEEE 802.3az. 9. Click Next. 10. Click OK. 11. Remove the Ethernet cable connected to the computer and the printer. 12.
  • Page 213 Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.
  • Page 214 Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 215 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 216 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
  • Page 217 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes 6. On the computer, access Web Config. Launch a Web browser, and then enter the printer's IP address. “Running Web Config on a Web Browser” on page 301 7.
  • Page 218 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes You need to reconfigure the USB connection. Solutions Disconnect the USB cable from the computer. Right-click on the printer icon displayed on the computer, and then select Remove Device.

  • Page 219: Error Code Is Displayed On The Status Menu

    Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu There are some problems with fax connection and fax settings. Solutions Try the resolutions for fax connection and fax settings. Error Code is Displayed on the Status Menu If a job does not complete successfully, check the error code displayed on the history of each job.
  • Page 220 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution ❏ Wait for a while and then try again. The recipient machine is busy. ❏ Check the recipient's fax number. The recipient machine does not answer.
  • Page 221 If you are connecting over a network, print a network connection report to check if the printer is connected to the network. ❏ Make sure that Epson Event Manager is installed on the computer. There is not enough storage space available to save Increase the storage space in the memory device.
  • Page 222 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution The memory device has been removed. Reinsert the memory device. ❏ Reinsert the memory device. An error occurred while saving the data to the memory device.

  • Page 223: Cannot Operate The Printer As Expected

    Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Cannot Operate the Printer as Expected Operations are Slow Printing Is Too Slow The following causes can be considered. Unnecessary applications are running. Solutions Close any unnecessary applications on your computer or smart device.
  • Page 224 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Printing Slows Down Dramatically During Continuous Printing The function that prevents the printer mechanism from overheating and being damaged is operating. Solutions You can continue printing. To return to normal printing speed, leave the printer idle for at least 30 minutes.
  • Page 225 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected "x" is Displayed on the Screen and you Cannot Select Photos The image file is not supported. Solutions "x" is displayed on the LCD screen when the image file is not supported by the product. Use files supported by the product.
  • Page 226 & Forgot Your Password You need help from service personnel. Solutions If you forget the administrator's password, contact Epson support. Copies are Made or Faxes are Sent Unintentionally Foreign objects are touching the optical touch panel. Solutions Select Settings > General Settings > Basic Settings > Wake from Sleep, and then turn off Wake with LCD Screen Touch.

  • Page 227: A Message Is Displayed On The Lcd Screen

    Solving Problems > A Message is Displayed on the LCD Screen Sender's Fax Number Not Displayed The sender's fax number is not set to the sender's machine. The sender may not have set the fax number. Contact the sender. Sender's Fax Number Displayed on Received Faxes is Wrong The sender's fax number set to the sender's machine is wrong.
  • Page 228 Epson Support. message is still displayed, contact Epson support. Printer error. Contact Epson Support. Non- The printer may be damaged. Contact Epson support or an authorised printing features are available. Epson service provider to request repairs. However, non-printing features such as scanning are available.

  • Page 229: Paper Gets Jammed

    The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 230: It Is Time To Refill The Ink

    ❏ Once you open an ink bottle, we recommend using it as soon as possible. ❏ Epson recommends using the ink bottle before the date printed on the package. ❏ Do not open the ink bottle package until you are ready to fill the ink tank. The ink bottle is vacuum packed to maintain its reliability.

  • Page 231: Refilling The Ink Tanks

    Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks Handling precautions for refilling ink ❏ The ink for this printer must be handled carefully. Ink may splatter when the ink tanks are being filled or refilled with ink.
  • Page 232 Make sure that the color of the ink tank matches the ink color that you want to refill. 6. While holding the ink bottle upright, turn the cap slowly to remove it. Important: ❏ Epson recommends the use of genuine Epson ink bottles. ❏ Be careful not to spill any ink.
  • Page 233 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks 7. Check the upper line (a) in the ink tank. 8. Align the top of the ink bottle with the filling port, and then insert it straight into the port to fill ink to the upper line.
  • Page 234 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks Important: Do not allow the top of the ink bottle to hit against any objects after removing its cap; otherwise ink may spill. 9. When you have finished refilling the ink, remove the ink bottle, and then close the ink tank cap securely. Important: Do not leave the ink bottle inserted;...

  • Page 235: It Is Time To Replace The Maintenance Box

    Solving Problems > > It is Time to Replace the Maintenance Box Replacing a Maintenance Box Important: Even if you do not refill ink up to the upper line on the ink tank, you can continue using the printer. To keep your printer operating at its best, however, fill ink tank up to the upper line and reset the ink level immediately.
  • Page 236 > It is Time to Replace the Maintenance Box Replacing a Maintenance Box accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part. Note: ❏ When the maintenance box is full, you cannot print and clean the print head until it is replaced to avoid ink leakage.

  • Page 237: Printing, Copying, Scanning, And Faxing Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Printout The print head nozzles may be clogged. Solutions Perform a nozzle check using the Print Quality Adjustment feature to see if the print head nozzles are clogged.
  • Page 238 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor ❏ Windows Select High from Quality on the printer driver's Main tab. ❏ Mac OS Select Fine as Print Quality from the print dialog's Print Settings menu. The print head position is out of alignment.
  • Page 239 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Striped Patterns Appear The bidirectional printing setting is enabled. Solutions When printing on plain paper, disable the bidirectional setting. During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned.
  • Page 240 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The print head nozzles may be clogged. Solutions Perform a nozzle check using the Print Quality Adjustment feature to see if the print head nozzles are clogged.
  • Page 241 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The paper is curled. Solutions Place the paper on a flat surface to check if it is curled. If it is, flatten it. The print head is rubbing the surface of the paper. Solutions When printing on thick paper, the print head is close to the printing surface and the paper may be scuffed.
  • Page 242 Color correction has been applied. Solutions When printing from the control panel or from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. ❏ Control panel Change the Fix Photo setting from Auto to any other option.
  • Page 243 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Cannot Print Without Margins Borderless is not set in the print settings. Solutions Make borderless setting in the print settings. If you select a paper type that does not support borderless printing, you cannot select Borderless.
  • Page 244 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The Position, Size, or Margins of the Printout Are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...
  • Page 245 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The computer has been manually put into the Hibernate mode or the Sleep mode while printing. Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.

  • Page 246: Copy Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Copy Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Copies The print head nozzles may be clogged. Perform a nozzle check using the Print Quality Adjustment feature to see if the print head nozzles are clogged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
  • Page 247 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Blurry Copies, Vertical Banding, or Misalignment The following causes can be considered. The print head position is out of alignment. Align the print head using the Print Quality Adjustment feature. The bidirectional printing setting is enabled.
  • Page 248 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Perform a nozzle check using the Print Quality Adjustment feature to see if the print head nozzles are clogged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
  • Page 249 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Related Information “Loading Paper” on page 31 & The paper path is smeared. When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path.
  • Page 250 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The following causes can be considered. The paper is loaded incorrectly. Load paper in the correct direction, and slide the edge guide against the edge of the paper. Related Information “Loading Paper”...
  • Page 251 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Original is too thin to detect the size automatically. Select the original size manually, and then try again. Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image The following causes can be considered.
  • Page 252 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The copy density setting is too high. Lower the copy density setting. Related Information “Basic Menu Options for Copying” on page 86 & Moiré (Cross-Hatch) Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog, a dotted moiré...

  • Page 253: Scanned Image Problems

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems Related Information “Basic Menu Options for Copying” on page 86 & Scanned Image Problems Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass There is dust or dirt on the originals or the scanner glass.
  • Page 254 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems Related Information “Cleaning the ADF” on page 152 & Offset Appears in the Background of Scanned Images When scanning thin originals, images on the back may be scanned at the same time. When scanning from the scanner glass, place black paper or a desk pad over the original.
  • Page 255 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.

  • Page 256: The Quality Of The Sent Fax Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor The Quality of the Sent Fax is Poor Quality of the Sent Fax is Poor The following causes can be considered. There is dust or dirt on the originals or the scanner glass.
  • Page 257 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor The Iimage Quality of the Sent Fax is Poor The following causes can be considered. The Original Type setting is wrong. Select Fax >...

  • Page 258: Received Fax Quality Is Poor

    Ask the sender to send faxes at a higher quality. Cannot Solve Problem After Trying All Solutions If you cannot solve the problem after trying all of the solutions, contact Epson support. If you cannot solve printing or copying problems, see the following related information.
  • Page 259 ❏ Check that you are using genuine Epson ink bottles. Try to use genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline. ❏ Make sure that there are no paper fragments left inside the printer.

  • Page 260: Adding Or Replacing The Computer Or Devices

    Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....261 Re-setting the Network Connection........262 Connecting a Smart Device and Printer Directly (Wi-Fi Direct).

  • Page 261: Connecting To A Printer That Has Been Connected To The Network

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 262: Using A Network Printer From A Smart Device

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 263: When Changing The Computer

    You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup When Changing the Computer When changing the computer, make connection settings between the computer and the printer.

  • Page 264: Changing The Connection Method To The Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
  • Page 265 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Changing t Select Change connection method for printer (for new network router or changing USB to network, etc.) on the Select Your Operation screen, and then click Next. Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired LAN (Ethernet), and then click Next.

  • Page 266: Making Wi-Fi Settings From The Control Panel

    Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Making Wi-Fi Settings from the Control Panel You can make network settings from the printer's control panel in several ways. Choose the connection method that matches the environment and conditions that you are using.
  • Page 267 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Note: ❏ If you do not know the SSID, check if it is written on the label of the wireless router. If you are using the wireless router with its default settings, use the SSID written on the label.

  • Page 268: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Making Wi-Fi Settings by PIN Code Setup (WPS) You can automatically connect to an wireless router by using a PIN code. You can use this method to set up if an wireless router is capable of WPS (Wi-Fi Protected Setup).

  • Page 269: Connecting To An Iphone, Ipad Or Ipod Touch Using Wi-Fi Direct

    ❏ Using the standard camera application to scan the QR code ❏ Epson iPrint version 7.0 or later Epson printing app, such as Epson iPrint, is used to print from a smart device. Install Epson printing app on the smart device in advance.
  • Page 270 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap iOS. The QR code is displayed on the printer's control panel. 5. On your iPhone, iPad or iPod touch, start the standard Camera app, and then scan the QR code displayed on the printer's control panel in PHOTO mode.
  • Page 271 7. Tap Join. 8. On the printer's control panel, select Next. 9. On the iPhone, iPad or iPod touch, start Epson printing app. Examples of Epson printing apps 10. On the Epson printing app screen, tap Printer is not selected..

  • Page 272: Connecting To Android Devices Using Wi-Fi Direct

    ❏ Android 4.4 or later ❏ Epson iPrint version 7.0 or later Epson iPrint is used to print from a smart device. Install Epson iPrint on the smart device in advance. Note: You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
  • Page 273 Connecting a Smart Device and Printer Directly (Wi 4. Tap Android. 5. On the smart device, start Epson iPrint. 6. On the Epson iPrint screen, tap Printer is not selected.. 7. Select the printer that you want to connect to.

  • Page 274: Connecting To Devices Other Than Ios And Android Using Wi-Fi Direct

    For smart devices that have been connected to the printer before, select the network name (SSID) on the smart device's Wi-Fi screen to connect them again. Related Information “Application for Printing Easily from a Smart Device (Epson iPrint)” on page 298 & “Connecting to Devices other than iOS and Android using Wi-Fi Direct” on page 274 &...
  • Page 275 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap Other OS Devices. The Network Name (SSID) and Password for Wi-Fi Direct for the printer are displayed.
  • Page 276 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 5. On the smart device's Wi-Fi screen, select the SSID shown on the printer's control panel, and then enter the password. 6. On the printer's control panel, select Next.
  • Page 277 7. On the smart device, start Epson printing app. Examples of Epson printing apps 8. On the Epson printing app screen, tap Printer is not selected.. 9. Select the printer that you want to connect to. See the information displayed on the printer's control panel to select the printer.

  • Page 278: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    … Connecting a Smart Device and Printer Directly (Wi Related Information “Application for Printing Easily from a Smart Device (Epson iPrint)” on page 298 & Disconnecting Wi-Fi Direct (Simple AP) Connection There are two methods available to disable a Wi-Fi Direct (Simple AP) connection; you can disable all connections by using the printer's control panel, or disable each connection from the computer or the smart device.

  • Page 279: Checking The Network Connection Status

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Disable Wi-Fi Direct Disable Wi-Fi Direct (simple AP) settings of the printer. When disabling it, all devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected. Restore Default Settings Restore all Wi-Fi Direct (simple AP) settings to their defaults.

  • Page 280: Printing A Network Connection Report

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Related Information “Guide to the Network Icon” on page 25 & Displaying Detailed Network Information on the Control Panel When your printer is connected to the network, you can also view other network-related information by selecting the network menus you want to check.
  • Page 281 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a.
  • Page 282 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 283 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
  • Page 284 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 285 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 286: Printing A Network Status Sheet

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Message on the Network Environment Message Solution The Wi-Fi environment needs to be After moving the printer closer to the wireless router and removing any improved.
  • Page 287 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec ❏ ipconfig command Display the connection status of the network interface that is currently used by the computer. By comparing the setting information with actual communication, you can check whether the connection is correct.

  • Page 288: Product Information

    Product Information Paper Information..........289 Consumable Products Information.

  • Page 289: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
  • Page 290 Size Loading Capacity (Sheets) Paper Paper Paper Tray Cassette 1 Cassette 2 Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.), 20x25 cm (8x10 in.) Epson Premium Glossy Photo A4, 13x18 cm (5x7 in.), Paper 10x15 cm (4x6 in.), 20x25...
  • Page 291 Product Information > > Paper Information Available Paper and Capacities Plain papers Media Name Size Loading Capacity (Sheets) Paper Cassette Paper Cassette Paper Tray Plain paper, Copy paper Legal, Letter, 8.5×13 in., A4, Executive , B5, 16K Preprinted paper (195×270 mm), Indian- Legal, SP1 (210×270 mm) Letterhead Color paper...
  • Page 292 DL, Envelope C6 Envelope C4 – – Paper for Borderless Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Photo Quality Ink Jet Paper ❏ Epson Double-sided Photo Quality Ink Jet Paper...
  • Page 293 & Paper for 2-Sided Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Double-sided Photo Quality Ink Jet Paper Related Information “Available Paper and Capacities” on page 289 & Commercially Available Paper ❏...

  • Page 294: Unavailable Paper Types

    The following are the codes for genuine Epson ink bottles. Important: ❏ Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson ink not designed for this printer or any third party ink.

  • Page 295: Maintenance Box Code

    Once a maintenance box has been installed in a printer it cannot be used with other printers. Software Information This section introduces the network services and software products available for your printer from the Epson website or the supplied software disc.
  • Page 296 Product Information > > Software Information Software for Printing ❏ Windows 10/Windows Server 2019/Windows Server 2016 Click on the start button, and then select Windows System > Control Panel > View devices and printers in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences ❏...
  • Page 297 Application for Quick and Fun Printing from a Computer (Epson Photo+) Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also perform image correction and adjust the position while viewing a preview of your document. You can also brighten up your images by adding text and stamps wherever you like.
  • Page 298 Application for Printing Easily from a Smart Device (Epson iPrint) Epson iPrint is an application that allows you to print photos, documents, and web pages from a smart device such as a smartphone or tablet. You can use local print, printing from a smart device that is connected to the same wireless network as your printer, or remote print, printing from a remote location over the Internet.

  • Page 299: Software For Scanning

    Application for Printing Easily from an Android Application (Epson Print Enabler) Epson Print Enabler is an application that allows you to wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 300: Software For Package Creation

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility. Starting on Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer (FAX).

  • Page 301: Software For Making Settings Or Managing Devices

    IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the maintenance screen of Epson iPrint. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config; this does not indicate a problem and can be safely ignored.
  • Page 302 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. Related Information “Installing the Applications Separately” on page 157...

  • Page 303: Software For Updating

    Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...

  • Page 304: Settings Menu List

    Product Information > > Settings Menu List General Settings Settings Menu List Select Settings on the home screen of the printer to make various settings. General Settings Select the menus on the control panel as described below. Settings > General Settings Basic Settings Select the menus on the control panel as described below.
  • Page 305 Product Information > > Settings Menu List General Settings Select this setting to turn the printer off automatically when it is not used for a specified period of time. You can adjust the time before power management is applied. Any increase will affect the product’s energy efficiency.
  • Page 306 Product Information > > Settings Menu List General Settings Default Screen(Job/Status) Select the default information you want to display when you tap Job/Status. Related Information “Saving Power” on page 156 & “Entering Characters” on page 27 & Printer Settings Select the menus on the control panel as described below. Settings >...
  • Page 307 Product Information > > Settings Menu List General Settings Top Offset: Adjust the top margin of the paper. Left Offset: Adjust the left margin of the paper. Top Offset in Back: Adjust the top margin for the back of the page when performing 2-sided printing. Left Offset in Back: Adjust the left margin for the back of the page when performing 2-sided printing.
  • Page 308 Product Information > > Settings Menu List General Settings Bidirectional: Select On to change the print direction; Prints while the print head moves to the left and to the right. If vertical or horizontal ruled lines on your printout look blurred or misaligned, disabling this feature may solve the problem;...
  • Page 309 Product Information > > Settings Menu List General Settings ❏ Change ❏ Change Network Name ❏ Change Password ❏ Disable Wi-Fi Direct ❏ Restore Default Settings Wired LAN Setup: Set up or change a network connection that uses a LAN cable and router. When this is being used, Wi-Fi connections are disabled.
  • Page 310 You cannot change settings that have been locked by your administrator. Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.
  • Page 311 Product Information > > Settings Menu List General Settings Settings > General Settings > Fax Settings > Quick Operation Button Note: ❏ If a password entry screen is displayed, enter the administrator password. ❏ You cannot display this menu on the Web Config screen. Quick Operation Button 1, Quick Operation Button 2, Quick Operation Button 3: Registers up to three shortcuts allowing you to quickly access the menu you use often when sending faxes.
  • Page 312 Product Information > > Settings Menu List General Settings Access Code Select Use, and then register an external access code such as 0 or 9. Then, when sending a fax to an outside fax number, enter # (hash) instead of the real code. # (hash) must also be used in Contacts as an external access code.
  • Page 313 Product Information > > Settings Menu List General Settings Edit Blocked Number list You can register up to 30 fax numbers to reject the faxes and calls. Enter up to 20 characters using 0-9, *, #, or space. Related Information “Enabling Sending Faxes from a Computer”...
  • Page 314 Product Information > > Settings Menu List General Settings Save/Forward Settings Unconditional Save/Forward: You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings > Unconditional Save/Forward Note: On the Web Config screen, you can find the menu below.
  • Page 315 Product Information > > Settings Menu List General Settings ❏ Destination: You can select forwarding destinations from the contacts list you added in advance. If you have selected a shared folder on a network or an email address as the forwarding destination, we recommend that you test if you can send a scanned image to the destination in the scan mode.
  • Page 316 Product Information > > Settings Menu List General Settings To switch between enabling or disabling the conditions, tap anywhere on the set item except for Related Information “Making Saving Settings to Receive Faxes with Specific Conditions” on page 396 & “Making Forwarding Settings to Receive Faxes with Specified Conditions”...
  • Page 317 Product Information > > Settings Menu List General Settings ❏ Destination: You can select a forwarding destination from the contacts list you added in advance. If you have selected a shared folder on a network or an email address as the forwarding destination, we recommend that you test if you can send a scanned image to the destination in the scan mode.
  • Page 318 Product Information > > Settings Menu List General Settings Note: On the Web Config screen, you can find the menu below. ❏ Fax tab > Fax Box > Inbox ❏ Fax tab > Save/Forward Settings > Common Settings Inbox settings: Options when memory is full: You can select the operation to print the received fax or refuse to receive it when the Inbox memory is full.
  • Page 319 Product Information > > Settings Menu List General Settings Split Page Settings: Prints received faxes with the page split when the size of the received documents is larger than the size of the paper loaded in the printer. Auto Rotation: Rotates faxes received as landscape-oriented A5 size documents so that they are printed on A5 size paper.
  • Page 320 Product Information > > Settings Menu List General Settings Time to Restart Restarts printing documents automatically. Quiet Mode: Reduces the noise the printer makes when printing faxes, however, print speed may be reduced. Report Settings You can find the menu on the printer's control panel below. Settings >...
  • Page 321 Product Information > > Settings Menu List General Settings Security Settings You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Security Settings Note: ❏ On the Web Config screen, you can find the menu below. Fax tab >...
  • Page 322 Product Information > > Settings Menu List General Settings Fax Setting Wizard You can find the menu on the printer's control panel below: Settings > General Settings > Fax Settings > Fax Setting Wizard Note: You cannot display this menu on the Web Config screen. Selecting Fax Setting Wizard makes basic fax settings.
  • Page 323 Product Information > > Settings Menu List General Settings Print Contacts: Print your contact list. View Options: Change the way the contact list is displayed. Search Options: Change the method for searching contacts. Clear Internal Memory Data: Delete the printer's internal memory data, such as jobs with passwords. Security Settings: You can make the following security settings.

  • Page 324: Print Counter

    In that case, set password information again. Customer Research: Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation. Restore Default Settings: Reset the settings in the following menus to their defaults.

  • Page 325: Maintenance

    Product Information > > Settings Menu List Maintenance Related Information “Refilling the Ink Tanks” on page 231 & Maintenance Select the menus on the control panel as described below. Settings > Maintenance Print Quality Adjustment: Select this feature if there are any problems with your print outs. You can check for clogged nozzles and clean the print head if necessary, and then adjust some parameters to improve print quality.

  • Page 326: Language

    Product Information > > Settings Menu List Printer Status/Print Periodic Cleaning: The printer automatically performs Print Head Nozzle Check and Print Head Cleaning based on the specific period of time. Select On to maintain premium print quality. Under the following conditions, perform Print Head Nozzle Check and Print Head Cleaning yourself.

  • Page 327: Contacts Manager

    Product Information > > Product Specifications Printer Specifications Contacts Manager Select the menus on the control panel as described below. Settings > Contacts Manager Register/Delete: Register and/or delete contacts for the Fax, Scan to Email, and Scan to Network Folder/FTP menus. Frequent: Register frequently used contacts to access them quickly.
  • Page 328 Product Information > > Product Specifications Printer Specifications Plain Paper 64 to 90 g/m2(17 to 24lb) Weight of Paper Thick Paper 91 to 256 g/m2 (25 to 68 lb) Envelopes Envelope #10, DL, C6, C4: 75 to 100 g/m2 (20 to 27 lb) Even when the paper thickness is within this range, the paper may not feed in the printer or print result may adversely affected depending on the paper property or quality.

  • Page 329: Scanner Specifications

    Product Information > > Product Specifications Fax Specifications Scanner Specifications Scanner Type Flatbed Photoelectric Device Effective Pixels 10200×14040 pixels (1200 dpi) Maximum Document Size 216×297 mm (8.5×11.7 in.) A4, Letter Scanning Resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output Resolution 50 to 9600 dpi in 1 dpi increments Color Depth...

  • Page 330: Using Port For The Printer

    Product Information > > Product Specifications Using Port for the Printer Supported Lines Standard analogue telephone lines, PBX (Private Branch Exchange) telephone systems Speed Up to 33.6 kbps Resolution Monochrome ❏ Standard: 8 pel/mm×3.85 line/mm (203 pel/in.×98 line/in.) ❏ Fine: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.) ❏...
  • Page 331 SMTP SSL/TLS (TCP) SMTP STARTTLS (TCP) POP before SMTP connection (When POP server POP3 (TCP) scan to mail is used from the printer) When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Collecting user information (Use the...

  • Page 332: Interface Specifications

    9100 Forwarding AirPrint (IPP/IPPS printing) Printer IPP/IPPS (TCP) data Searching WSD printer Printer WS-Discovery (UDP) 3702 Forwarding the scan data from Epson Printer Network Scan (TCP) 1865 ScanSmart Collecting the job information when Printer Network Push Scan 2968 push scanning from Epson ScanSmart...
  • Page 333 The availability of these channels and use of the product outdoors over these channels varies by location. For more information, see http://support.epson.net/wifi5ghz/ Not supported for IEEE 802.11b Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously.
  • Page 334 IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later ✓...

  • Page 335: Supported Third Party Services

    You cannot use the following devices: ❏ A device that requires a dedicated driver ❏ A device with security settings (password, encryption, and so on) ❏ A device with a built-in USB hub Epson cannot guarantee all operations of externally connected devices.

  • Page 336: Supported Data Specifications

    TIFF 6.0 compliant images as below ❏ RGB full color images (not compressed) ❏ Binary images (not compressed or CCITT encoded) PDF file made by “Scan to Memory Device” of the Epson inkjet printer. Image Size Horizontal: 80 to 10200 pixels...

  • Page 337: Environmental Specifications

    Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the range shown in the following graph.

  • Page 338: Installation Location And Space

    Product Information > > Product Specifications System Requirements Installation Location and Space Secure enough place to install and operate the printer correctly. 681.0mm 1074.1mm 425.0mm 331.0mm 175.7mm 398.4mm See "Safety Instructions" in this manual to confirm the environmental conditions. System Requirements ❏...

  • Page 339: Regulatory Information

    Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 340: Restrictions On Copying

    Product Information > > Regulatory Information Restrictions on Copying Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products. Frequency Maximum Radio-Frequency Power Transmitted 2400-2483.5 MHz 20 dBm (EIRP) Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of the printer.

  • Page 341: Administrator Information

    Administrator Information Connecting the Printer to the Network........342 Settings to Use the Printer.

  • Page 342: Connecting The Printer To The Network

    For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...
  • Page 343 Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.

  • Page 344: Panel

    Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
  • Page 345 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.

  • Page 346: Settings To Use The Printer

    Administrator Information > > Settings to Use the Printer Using the Print Functions Related Information “Changing the Network Connection from Wi-Fi to Ethernet” on page 264 & Connecting to the Wireless LAN (Wi-Fi) You can connect the printer to the wireless LAN (Wi-Fi) in several ways. Choose the connection method that matches the environment and conditions that you are using.
  • Page 347 Administrator Information > > Settings to Use the Printer Using the Print Functions Features: ❏ The print job starts immediately because the print job is sent to the printer directly. ❏ You can print as long as the printer runs. Server / Client Connection Settings This is the connection that the server computer shares with the printer.
  • Page 348 Administrator Information > > Settings to Use the Printer Using the Print Functions 1. Open the devices and printers screen. Desktop > Settings > Control Panel > Hardware and Sound or Hardware > Devices and Printers. 2. Add a printer. Click Add printer, and then select The printer that I want isn't listed.
  • Page 349 Administrator Information > > Settings to Use the Printer Using the Print Functions Click Continue when the User Account Control screen is displayed. Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP.
  • Page 350 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ For LPR Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR Byte Counting Enabled, and then click OK. Sharing the Printer (Windows only) When using the printer under the server / client connection (printer sharing using the Windows server), set up the printer sharing from the print server.
  • Page 351 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting the Paper Source Set the size and type of paper to be loaded in each paper source. 1. Access Web Config and select the Print tab > Paper Source Settings. 2.

  • Page 352: Setting Up Airprint

    Administrator Information > > Settings to Use the Printer Setting Up AirPrint 3. Check the settings, and then click OK. Setting Universal Print Set when you print from external devices without using the printer driver. Some items are not displayed depending on the printing language of your printer. 1.

  • Page 353: Configuring A Mail Server

    Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Explanation Require PIN Code when using IPP Select whether or not to require a PIN code when using IPP printing. If you select printing Yes, IPP print jobs without PIN codes are not saved in the printer. Enable AirPrint IPP, Bonjour, AirPrint (Scan service) are enabled, and IPP is established only with secure communication.
  • Page 354 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Mail Server Setting Items Items Settings and Explanation Authentication Method Specify the authentication method for the printer to access the mail server. Set when the mail server does not need authentication. SMTP AUTH Authenticates on the SMTP server (outgoing mail server) when sending the email.
  • Page 355 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Settings and Explanation Sender's Email Address Enter the sender's email address such as the email address of the system administrator. This is used when authenticating, so enter a valid email address that is registered to the mail server.
  • Page 356 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Messages Cause SMTP server communication error. This message appears when Check the following. - Network ❏ The printer is not connected to a network Settings ❏ SMTP server is down ❏...

  • Page 357: Setting A Shared Network Folder

    Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Messages Cause SMTP server authentication failed. This message appears when an authentication method mismatch occurs between Change Authentication Method to a server and a client. The server supports SMTP AUTH. SMTP-AUTH.
  • Page 358 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Advanced sharing settings, and then click for the profile with (current profile) in the displayed network profiles. 4. Check whether Turn on file and printer sharing is selected on File and Printer Sharing. If already selected, click Cancel and close the window.
  • Page 359 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2. Start explorer. 3. Create the folder on the root of drive, and then name it "scan_folder". For the folder name, enter between 1 and 12 alphanumeric characters.
  • Page 360 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
  • Page 361 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
  • Page 362 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab, and then select Authenticated Users on the Group or user names. "Authenticated Users" is the special group that includes all users who can log in to the domain or computer. This group is displayed only when the folder is created just below the root folder.
  • Page 363 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 10. Check that Allow on Modify is selected in Permissions for Authenticated Users. If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for Authenticated Users, and then click OK.
  • Page 364 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12.
  • Page 365 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder ❏ Access permission via network (Share Permissions): Everyone ❏ Access permission on file system (Security): do not add, or add User/Group names to permit access 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2.
  • Page 366 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
  • Page 367 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
  • Page 368 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab. 10. Check the group or the user in the Group or user names. The group or the user that is displayed here can access the shared folder. In this case, the user who logs in to this computer and the Administrator can access the shared folder.
  • Page 369 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the printer's contact. Please write it down. 12.
  • Page 370 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Edit.
  • Page 371 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 4. Click Add under the Group or user names. 5. Enter the group or user name that you want to permit access, and then click Check Names. An underline is added to the name.
  • Page 372 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Click OK. 7. On the Permission screen, select the user name that is entered in Group or user names , select the access permission on Modify, and then click OK. 8.

  • Page 373: Making Contacts Available

    Administrator Information > > Settings to Use the Printer Making Contacts Available 5. Confirm the settings, and then click OK. 6. Enter the following on the computer's explorer, and then press the Enter key. Check whether there is a network folder and that you can access it. \\Printer's IP address Example : \\192.0.2.111 Related Information...
  • Page 374 Destination for scan data and fax forwarding data Network Folder/FTP Contacts Configuration Comparison There are three tools for configuring the printer's contacts: Web Config, Epson Device Admin, and the printer’s control panel. The differences between three tools are listed in the table below. Features...
  • Page 375 Administrator Information > > Settings to Use the Printer Making Contacts Available 3. Enter Name and Index Word. 4. Select the destination type as the Type option. Note: You cannot change the Type option after registration is complete. If you want to change the type, delete the destination and then register again.
  • Page 376 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Fax Number Enter between 1 and 64 characters using 0-9 - * # and space. Fax Speed Select a communication speed for a destination. Subaddress (SUB/SEP) Set the sub address that is appended when fax is sent.
  • Page 377 Administrator Information > > Settings to Use the Printer Making Contacts Available 4. Click Select for Contact(s) for Group. The available destinations are displayed. 5. Select the destination that you want to register to the group, and then click Select. 6.
  • Page 378 Contacts data may be lost due to a printer malfunction. We recommend that you make a backup of the data whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
  • Page 379 4. Click Export. Export and Bulk Registration of Contacts Using Tool If you use Epson Device Admin, you can back up just the contacts and edit the exported files, then register them all at once. It is useful if you want to back up only the contacts or when you replace the printer and you want to transfer the contacts from the old one to new one.
  • Page 380 You can import the files saved in SYLK format or csv format or the backed-up binary file that includes the security items. 1. Start Epson Device Admin. 2. Select Devices on the side bar task menu. 3. Select the device you want to configure from the device list.
  • Page 381 Administrator Information > > Settings to Use the Printer Making Contacts Available 13. On the sending completion screen, click OK. The printer's information is updated. Open the contacts from Web Config or printer's control panel, and then check that the contact is updated. Cooperation between the LDAP Server and Users When cooperating with the LDAP server, you can use the address information registered to the LDAP server as the destination of an email or fax.
  • Page 382 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Kerberos Realm to be Used If you select Kerberos Authentication for Authentication Method, select the Kerberos realm that you want to use. Administrator DN / User Name Enter the user name for the LDAP server in 128 characters or less in Unicode (UTF-8).
  • Page 383 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Number of search entries Specify the number of search entries between 5 and 500. The specified number of the search entries is saved and displayed temporarily. Even if the number of the search entries is over the specified number and an error message appears, the search can be completed.

  • Page 384: Preparing To Scan

    Administrator Information > > Settings to Use the Printer Preparing to Scan Messages Explanation Connection test failed. This message appears for the following reasons: ❏ The LDAP server address or the port number is incorrect. Check the settings. ❏ A timeout has occurred. ❏...
  • Page 385 Software to be installed ❏ Epson ScanSmart ❏ Epson Scan 2 (application required to use the scanner feature) Confirming that Network Scan is Enabled You can set the network scan service when you scan from a client computer over the network. The default setting is enabled.

  • Page 386: Making Fax Features Available

    Administrator Information > > Settings to Use the Printer Making Fax Features Available Making Fax Features Available Before Using Fax Features Set up the following to use the fax features. ❏ Connect the printer correctly with the phone line and, if necessary, with a phone ❏...
  • Page 387 Administrator Information > > Settings to Use the Printer Making Fax Features Available You may need to connect the phone cable to an adapter provided for your country or region. Note: Remove the cap from the EXT. port of the printer only when connecting your telephone to the printer. Do not remove the cap if you are not connecting your telephone.
  • Page 388 Administrator Information > > Settings to Use the Printer Making Fax Features Available Connecting Your Phone Device to the Printer When using the printer and your telephone on a single phone line, connect the telephone to the printer. Note: ❏ If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the phone device for details.
  • Page 389 Administrator Information > > Settings to Use the Printer Making Fax Features Available Note: When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split the line to connect the phone device and the printer separately, the phone and the printer do not work correctly. 3.
  • Page 390 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard 1. Select Settings on the home screen on the printer's control panel, and then select General Settings > Fax Settings >...
  • Page 391 Administrator Information > > Settings to Use the Printer Making Fax Features Available “Receive Mode:” on page 312 & “Making Settings to Receive Faxes Operating Only a Connected Phone” on page 392 & “Basic Settings” on page 311 & Making Settings for the Printer's Fax Features According to Use You can configure the printer's fax features individually using the printer's control panel according to use.
  • Page 392 Administrator Information > > Settings to Use the Printer Making Fax Features Available 6. Select OK to apply the settings. The access code is stored in the printer. Making Settings When You Connect a Phone Device Making Settings to Use an Answering Machine You need settings to use an answering machine.
  • Page 393 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making Settings to Save and Forward Received Faxes The printer is set to print received faxes by default. Besides printing, you can set the printer to save and/or forward received faxes.
  • Page 394 Administrator Information > > Settings to Use the Printer Making Fax Features Available ❏ To save received faxes to an external memory device: Insert a memory device into the printer's external interface USB port. Select Save to Memory Device. Select Yes. To print the documents automatically while saving them in the memory device, select Yes and Print instead.
  • Page 395 Administrator Information > > Settings to Use the Printer Making Fax Features Available 1. Select Settings on the printer's control panel, then select General Settings > Fax Settings. 2. Select Receive Settings > Save/Forward Settings > Unconditional Save/Forward. When a message is displayed, check the content, and then tap OK. 3.
  • Page 396 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making Settings to Save and Forward Received Faxes with Specific Conditions You can save and/or forward received faxes under set conditions. Note: ❏ The printer is set to print received faxes by default. ❏...
  • Page 397 Administrator Information > > Settings to Use the Printer Making Fax Features Available ❏ Receiving Time: The printer saves and forwards received faxes during the specified time period. Enable the Receiving Time setting and then set the time in Start Time and End Time. 5.
  • Page 398 Administrator Information > > Settings to Use the Printer Making Fax Features Available Related Information “Save/Forward Settings” on page 314 & “Viewing Received Faxes Saved in the Printer on the LCD Screen” on page 123 & Making Forwarding Settings to Receive Faxes with Specified Conditions You can make forwarding settings to a destination, an email address, shared folders or another fax machine from a specified sender or at a specified time.
  • Page 399 Administrator Information > > Settings to Use the Printer Making Fax Features Available 5. Select Save/Forward Destination, and then make settings for a forwarding destination. Select Forward. Select Yes. To print the documents automatically while forwarding them, select Yes and Print instead. Select Destination >...
  • Page 400 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making Settings for Blocking Junk Faxes You can block junk faxes. 1. Select Settings on the home screen on the printer's control panel. 2. Select General Settings > Fax Settings > Basic Settings > Rejection Fax. 3.

  • Page 401: Making Basic Operation Settings For The Printer

    Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer 2. Select General Settings > Fax Settings > Receive Settings. 3. Select Save/Forward Settings > Unconditional Save/Forward > Save to Computer > Yes and Print.
  • Page 402 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Power Saving Settings During Inactivity You can set up the time to shift to the power saving mode or to turn the power off when the printer’s control panel is not operated for a certain period of time.
  • Page 403 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Synchronizing the Date and Time with Time Server When synchronizing with the time server (NTP server), you can synchronize the time of the printer and the computer on the network.

  • Page 404: Problems When Making Settings

    Administrator Information > > Settings to Use the Printer Problems when Making Settings Problems when Making Settings Hints to Solving Problems ❏ Checking the error message When trouble has occurred, first check whether there are any messages on the printer's control panel or driver screen.

  • Page 405: Managing The Printer

    192.168.1.*: Local address 192.168.1.XXX, subnet mask 255.255.255.0 192.168.*.*: Local address 192.168.XXX.XXX, subnet mask 255.255.0.0 Managing the Printer Introduction of Product Security Features This section introduces the security function of the Epson Devices. Feature name Feature type What to set What to prevent...

  • Page 406: Administrator Settings

    When you set the administrator password, you can prevent the users from changing system management settings. You can set and change the administrator password using either Web Config, the printer's control panel, or Epson Device Admin. When using Epson Device Admin, see the Epson Device Admin guide or help.
  • Page 407 Administrator Information > > Managing the Printer Administrator Settings 1. Select Settings on the printer's control panel. 2. Select General Settings > System Administration > Security Settings > Admin Settings. 3. Select Admin Password > Register. 4. Enter the new password. 5.
  • Page 408 Administrator Information > > Managing the Printer Administrator Settings 3. Select On on Lock Setting. Check that is displayed on the home screen. Enabling the Lock Setting from a Computer 1. Access Web Config and click the Administrator Login. 2. Enter the user name and password, and then click OK. 3.
  • Page 409 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock LCD Brightness Sounds ✓ Sleep Timer Wake from Sleep ✓ Power Off Timer or Power Off Settings ✓ Date/Time Settings ✓ Country/Region ✓ Language ✓ Start-up Screen ✓...
  • Page 410 MS Network Sharing ✓ Link Speed & Duplex ✓ Redirect HTTP to HTTPS ✓ Disable IPsec/IP Filtering ✓ Disable IEEE802.1X General Settings menu Panel Lock ✓ Web Service Settings ✓ Epson Connect Services General Settings menu Panel Lock ✓ Fax Settings...
  • Page 411 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock ✓ Quick Operation Button ✓ Basic Settings ✓ Send Settings ✓ Receive Settings ✓ Report Settings ✓ Security Settings ✓ Check Fax Connection ✓ Fax Setting Wizard General Settings menu Panel Lock ✓...
  • Page 412 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock ✓ Contacts Manager ✓ *1*4 Register/Delete ✓ Frequent ✓ Print Contacts ✓ View Options ✓ Search Options ✓ Clear Internal Memory Data ✓ Security Settings ✓ Restrictions ✓...
  • Page 413 Administrator Information > > Managing the Printer Administrator Settings ❏ Presets ❏ Add New ❏ Delete ❏ Rename ❏ Add or remove to Home screen ❏ Changing user settings ❏ Settings > User Settings. Related Information “Lock Setting Items for General Settings Menu” on page 408 &...
  • Page 414 Administrator Information > > Managing the Printer Administrator Settings ❏ Access to Show Sent History of Scan to Email : Scan > Email > Menu > Show Sent History Control the display of the history of email sending for the scan to mail function. Select On to display the history of email sending.

  • Page 415: Restricting Available Features

    Administrator Information > > Managing the Printer Restricting Available Features 2. Click Administrator Login. 3. Enter the user name and administrator password in User Name and Current password. 4. Click OK. The locked items and Administrator Logout are displayed when being authenticated. Click Administrator Logout to log off.
  • Page 416 Administrator Information > > Managing the Printer Restricting Available Features Related Information “Application for Configuring Printer Operations (Web Config)” on page 301 & Editing the User Account Edit the account registered to access control. 1. Access Web Config and select the Product Security tab > Access Control Settings > User Settings. 2.

  • Page 417: Disabling The External Interface

    Administrator Information > > Managing the Printer Disabling the External Interface 2. Select Enables Access Control. If you select Allows printing and scanning without authentication information, you can print or scan from the drivers that are not set with the authentication information. Set it when you want to control the operation only from the printer's control panel and to permit printing and scanning from the computers.

  • Page 418: Monitoring A Remote Printer

    Administrator Information > > Managing the Printer Monitoring a Remote Printer ❏ PC Connection via USB If the driver was installed on the computer Connect the printer to the computer using a USB cable, and then confirm that the printer does not print and scan.
  • Page 419 Administrator Information > > Managing the Printer Monitoring a Remote Printer To use this function, you need to set up the mail server before setting up notifications. Related Information “Configuring a Mail Server” on page 353 & Configuring Email Notification Configure email notification by using Web Config.

  • Page 420: Backing Up The Settings

    Administrator Information > > Managing the Printer Backing Up the Settings Items Settings and Explanation Maintenance box: nearing end Notice when the maintenance box is nearing full. Administrator password changed Notice when administrator password has been changed. Paper out Notice when the paper-out error has occurred in the specified paper source.. Printing stopped* Notice when the printing is stopped due to paper jam or paper cassette not set.

  • Page 421: Advanced Security Settings

    For printers that do not have access protection from the outside, it will be possible to read the print job logs that are stored in the printer from the Internet. In order to avoid this risk, Epson printers have a variety of security technologies. Set the printer as necessary according to the environmental conditions that have been built with the customer's...
  • Page 422 SSL/TLS certificate, and then import it the printer by the CA-signed communications when to the printer. certification prevents accessing to the Epson server impersonation and on the Internet from the unauthorized access. In printer, such as addition, communication...

  • Page 423: Controlling Using Protocols

    Administrator Information > > Advanced Security Settings Controlling Using Protocols Controlling Using Protocols You can print using a variety of pathways and protocols. If you are using a multi-function printer, you can use network scanning and PC-FAX from an unspecified number of network computers.
  • Page 424 Administrator Information > > Advanced Security Settings Controlling Using Protocols Protocol Description IPP Settings You can specify whether or not to allow printing from IPP. When this is enabled, you can print over the Internet. SNMPv1/v2c Settings You can specify whether or not to enable SNMPv1/v2c. This is used to set up devices, monitoring, and so on.
  • Page 425 Administrator Information > > Advanced Security Settings Controlling Using Protocols LLTD Settings Items Setting value and Description Enable LLTD Select this to enable LLTD. The printer is displayed in the Windows network map. Device Name Displays the LLTD device name. LLMNR Settings Items Setting value and Description...
  • Page 426 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description URL(Wi-Fi Direct) Displays IPP URLs (http and https) when the printer is con- nected by Wi-Fi Direct. The URL is a combined value of the printer’s IP address, Port number, and IPP printer name.

  • Page 427: Using A Digital Certificate

    Administrator Information > > Advanced Security Settings Using a Digital Certificate Using a Digital Certificate About Digital Certification ❏ CA-signed Certificate This is a certificate signed by the CA (Certificate Authority.) You can obtain it to apply to the Certificate Authority.
  • Page 428 Administrator Information > > Advanced Security Settings Using a Digital Certificate 1. Access Web Config, and then select the Network Security tab. Next, select SSL/TLS > Certificate or IPsec/IP Filtering > Client Certificate or IEEE802.1X > Client Certificate. Whatever you choose, you can obtain the same certificate and use it in common. 2.
  • Page 429 Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Settings and Explanation Organization/ Organizational Unit/ You can enter between 0 and 64 characters in ASCII (0x20-0x7E). You can divide Locality/ State/Province distinguished names with commas. Country Enter a country code in two-digit number specified by ISO-3166. Sender's Email Address You can enter the sender's email address for the mail server setting.
  • Page 430 Administrator Information > > Advanced Security Settings Using a Digital Certificate 4. Click OK. A completion message is displayed. Note: Click Confirm to verify the certificate information. Related Information “Application for Configuring Printer Operations (Web Config)” on page 301 & CA-signed Certificate Importing Setting Items Items Settings and Explanation...
  • Page 431 Administrator Information > > Advanced Security Settings Using a Digital Certificate Related Information “Application for Configuring Printer Operations (Web Config)” on page 301 & Updating a Self-signed Certificate Because the Self-signed Certificate is issued by the printer, you can update it when it has expired or when the content described changes.

  • Page 432: Ssl/Tls Communication With The Printer

    Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Printer 2. Click Import. 3. Specify the CA Certificate you want to import. 4. Click OK. When importing is complete, you are returned to the CA Certificate screen, and the imported CA Certificate is displayed.

  • Page 433: Encrypted Communication Using Ipsec/Ip Filtering

    Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering 3. Click Next. A confirmation message is displayed. 4. Click OK. The printer is updated. Related Information “Application for Configuring Printer Operations (Web Config)” on page 301 & Configuring a Server Certificate for the Printer 1.
  • Page 434 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Configuring Default Policy To filter traffic, configure the default policy. The default policy applies to every user or group connecting to the printer. For more fine-grained control over users and groups of users, configure group policies. 1.
  • Page 435 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the printer is connected ❏ IKEv1 The following items are displayed when you select IKEv1 for IKE Version. Items Settings and Explanation Authentication Method...
  • Page 436 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Remote Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance. ID Type If you select Pre-Shared Key for Authentication Method, select the type of ID for the device that you want to authenticate.
  • Page 437 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Algorithm Settings It is recommended that you select Any for all settings or select an item other than Any for each setting. If you select Any for some of the settings and select an item other than Any for the other settings, the device may not communicate depending on the other device that you want to authenticate.
  • Page 438 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Group Policy Setting Items Items Settings and Explanation Enable this Group Policy You can enable or disable a group policy. Access Control Configure a control method for traffic of IP packets. Items Settings and Explanation Permit Access...
  • Page 439 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Local Port If you select Port Number for Method of Choosing Port and if you select TCP or UDP for Transport Protocol, enter port numbers to control receiving packets, separating them with commas. You can enter 10 port numbers at the maximum.
  • Page 440 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKEv2 The following items are displayed when you select IKEv2 for IKE Version. Items Settings and Explanation Local Authentication Method If you select IPsec for Access Control, select an option. Used certificate is common with a default policy.
  • Page 441 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Transport Mode If you only use the printer on the same LAN, select this. IP packets of layer 4 or later are encrypted. Tunnel Mode If you use the printer on the Internet-capable network such as IPsec-VPN, select this option.
  • Page 442 Admin, a printer driver and the a scanner driver SNMP Any port Acquiring and configuring of MIB from applications such as Epson Device Admin, the Epson printer driver and the Epson scanner driver Any port Forwarding LPR data RAW (Port9100) 9100...
  • Page 443 HTTP(S) server (forwarding data of Web Config and WSD) HTTPS (Local) Any port HTTP (Remote) Any port HTTP(S) client (communicating between Epson Connect, firmware HTTPS (Remote) Any port updating and root certificate updating) Configuration Examples of IPsec/IP Filtering Receiving IPsec packets only This example is to configure a default policy only.
  • Page 444 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Authentication Method: Pre-Shared Key ❏ Pre-Shared Key: Enter up to 127 characters. Group Policy: Do not configure. Receiving printing data and printer settings This example allows communications of printing data and printer configuration from specified services. Default Policy: ❏...

  • Page 445: Connecting The Printer To An Ieee802.1X Network

    Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network 2. Import the certificate in Client Certificate. If you have already imported a certificate published by a Certification Authority, you can copy the certificate and use it in IPsec/IP Filtering. To copy, select the certificate from Copy From, and then click Copy. Related Information “Application for Configuring Printer Operations (Web Config)”...
  • Page 446 Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network Items Settings and Explanation EAP Type Select an option for an authentication method between the printer and a RADIUS server. EAP-TLS You need to obtain and import a CA-signed certificate. PEAP-TLS EAP-TTLS You need to configure a password.
  • Page 447 Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network Related Information “Application for Configuring Printer Operations (Web Config)” on page 301 & “Configuring a CA-signed Certificate” on page 427 & “Configuring a CA Certificate” on page 431 &...

  • Page 448: Solving Problems For Advanced Security

    Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Solving Problems for Advanced Security Restoring the Security Settings When you establish a highly secure environment such as IPsec/IP Filtering or IEEE802.1X, you may not be able to communicate with devices because of incorrect settings or trouble with the device or server.
  • Page 449 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Security Methods Algorithms IKE authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5 IKE key exchange algorithm DH Group1, DH Group2, DH Group5, DH Group14, DH Group15, DH Group16, DH Group17, DH Group18, DH Group19, DH Group20, DH Group21, DH Group22, DH Group23, DH Group24, DH Group25, DH Group26, DH Group27*, DH Group28*, DH Group29*, DH Group30* ESP encryption algorithm...
  • Page 450 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Cannot Create the Secure IPP Printing Port The correct certificate is not specified as the server certificate for SSL/TLS communication. If the specified certificate is not correct, creating a port may fail. Make sure you are using the correct certificate. The CA certificate is not imported to the computer accessing the printer.
  • Page 451 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security CA-signed Certificate is more than 5KB. You cannot import a CA-signed Certificate that is more than 5KB. The password for importing the certificate is incorrect. Enter the correct password. If you forget the password, you cannot import the certificate. Re-obtain the CA-signed Certificate.
  • Page 452 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Warning Relating to a Digital Certificate Appears Messages Cause/What to do Enter a Server Certificate. Cause: You have not selected a file to import. What to do: Select a file and click Import. CA Certificate 1 is not entered.
  • Page 453 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Cannot use the Server Certificates that Cause: include more than three CA The certificate file in PKCS#12 format contains more than 3 CA certificates. certificates.
  • Page 454 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Related Information “Importing a CA-signed Certificate” on page 429 & “Deleting a CA-signed Certificate” on page 430 &...

  • Page 455: Where To Get Help

    Contacting Epson Support........

  • Page 456: Technical Support Web Site

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
  • Page 457 Where to Get Help > > Contacting Epson Support Help for Users in India World Wide Web http://www.epson.co.in Information on product specifications, drivers for download, and products enquiry are available. Helpline ❏ Service, product information, and ordering consumables (BSNL Lines)

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