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8 Enter the default user name and password (admin/password) to access the SonicOS management
interface.
Using SafeMode to Upgrade Firmware
If you are unable to connect to the SonicOS management interface, you can restart the SonicWall security
appliance in SafeMode. The SafeMode feature allows you to quickly recover from uncertain configuration states
with a simplified management interface that includes the same settings available on the System > Settings page.
Topics:
•
Using SafeMode on Most Platforms
•
Using SafeMode on SuperMassive 9800
Using SafeMode on Most Platforms
This implementation of SafeMode is supported on the following platforms:
SuperMassive
NSA
9200
2600
9400
3600
9600
4600
5600
6600
The SafeMode procedure uses a recessed reset button in a small pinhole:
• On the SuperMassive and NSA models, the button is near the USB ports on the front.
• On the TZ and SOHO models, the button is next to the power connection on the back.
To use SafeMode to upgrade firmware on a SonicWall security appliance:
1 Do one of the following:
• On a SonicWall TZ or SOHO W appliance, connect your computer to the X0 port on the appliance
and configure your computer with an IP address on the 192.168.168.0/24 subnet, such as
192.168.168.20.
• On a SonicWall NSA or SuperMassive appliance, connect your computer to the MGMT port on the
appliance and configure your computer with an IP address on the 192.168.1.0/24 subnet, such as
192.168.1.20.
2 Use a narrow, straight object, like a straightened paper clip or a toothpick, to press and hold the
SafeMode button on the security appliance for more than 20 seconds.
The Test light starts blinking when the appliance has rebooted into SafeMode.
3 Do one of the following to access the SafeMode management interface:
• On a SonicWall TZ or SOHO W appliance, point your browser to http://192.168.168.168.
• On a SonicWall NSA or SuperMassive appliance, point your browser to http://192.168.1.254.
4 Click Upload New Firmware, and then browse to the location where you saved the SonicOS firmware
image, select the file, and click Upload.
TZ
SOHO
TZ300/TZ300W
SOHO W
TZ400/TZ400W
TZ500/TZ500W
TZ600
SonicWall SonicOS 6.2
Upgrade Guide
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