Firmware Update Troubleshooting; Symptom: I Want To Update The Firmware On The Tz 180 - SonicWALL TZ 180 Recommends Manual

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Troubleshooting TZ 180 Configuration and Settings Issues

Firmware Update Troubleshooting

For users of SonicOS Standard, refer to the

of this document, as it covers the process of downloading and installing firmware for the SonicWALL TZ

180 security appliance.

If you are upgrading to SonicOS Enhanced, refer the SonicOS Standard to SonicOS Enhanced technote on

SonicWALL's support site.

Before upgrading, record the settings related to the security appliance. These settings will

Note

be manually re-entered when the appliance reboots with SonicOS Enhanced. Settings are

not saved when upgrading to SonicOS Enhanced, and the preferences files between

SonicOS Standard and SonicOS Enhanced are incompatible, and problems can arise if the

proper upgrade procedure is not followed.

It is necessary to purchase a SonicOS Enhanced license. If you do not install the SonicOS Enhanced license

prior to upgrading the security appliance, it boots in evaluation mode and connectivity is severely limited

until a license is installed. You can purchase a license for SonicOS Enhanced from your reseller, channel

distributor, or SonicWALL. The license must be installed and the appliance must be synchronized with the

MySonicWALL portal before upgrading.

When installing SonicOS Enhanced the first time, select the Reboot with factory defaults option to ensure

that the SonicOS Standard settings do not corrupt the security appliance preferences file. If the appliance

reboots and the wrench light flashes amber for several minutes, you need to boot the box in SafeMode and

then boot it with factory defaults. For more information, refer to the

section on page

SonicWALL TZ 180 Recommends Guide

"Registering and Enabling Support" section on page 4

"Registering and Enabling Support"

section

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