Hayward AquaRite + Owner's Manual page 15

product proven to be defective during the warranty period for either materials of manufacture or alternatively pay the cost of repair
or replacement within 90 days of the receipt of the defective product, barring unforeseen delays. This warranty is for domestic
installation only, is personal to the original purchaser and does not pass to any subsequent purchaser(s).
• To the extent permitted by law, Hayward Pool Products (Australia) will not be liable for products which fail or become
defective during the warranty period as a result of freezing, accident, negligence, improper installation, water chemistry,
misuse, tampering or lack of care.
• To the extent permitted by law, except as set out in this Warranty, Hayward Pool Products (Australia) excludes all
statutory or implied conditions and warranties and any other liability it may have to the Customer (including liability for
indirect consequential loss) that may arise under statute or at law including without limitation for breach of contract, in tort
(including negligence) or under any other cause of action.
• To the extent permitted by law, except as set out in this Warranty, Hayward Pool Products (Australia) limits its liability
under any condition or warranty which cannot be legally excluded in relation to the supply of Goods and Services to:
1. Repairing the Goods;
2. Replacing the Goods or supplying equivalent Goods or Services again;
3. Paying the cost of replacing the Goods or of supplying equivalent Goods or Services again; or
4. Paying the costs of repairing the Goods.
Claims made for warranty, labour or infield support will not be accepted by Hayward Pool Products unless evidence is provided that
installation has been completed in accordance with standard warranty conditions. Please refer to specific program document for
details.
WHAT TO DO IF YOU HAVE A WARRANTY CLAIM
The faulty product is to be returned to the place of purchase, or where installed by an approved agent to an authorised warranty
agent. No returns will be received directly from end consumers by Hayward Pool Products (Australia). You are responsible for
arranging removal of the defective product and arranging installation of the repaired or replacement product, all transportation (and
any applicable insurance costs) of transporting the product to the supplier and transporting the replaced or repaired product from
the supplier. All returns are subject to Hayward Pool Products (Australia)'s written approval and must be accompanied by either:
1. A Field Inspection Report authorised by the Local Customer Service Manager or Authorised Agent; or
2. A "Return Goods Authorisation" form obtained from Hayward Pool Products (Australia) prior to shipment.
UNAUTHORISED RETURNS WILL NOT BE ACCEPTED
• All Hayward Pool Products (Australia) warranty parts taken as an across the counter warranty exchange must be held for
inspection authorisation has been given by the Local Branch Customer Service Manager to dispose of them. Hayward
Pool Products (Australia) reserves the right to provide replacement or credit for any items authorised under this warranty
program.
• All claims must be accompanied by a copy of original purchase receipt, clearly stating date of purchase. All serial numbers
must place the product within the warranty period or a proof of purchase is required. No claims in respect of the product
can be made after the expiration of the warranty period.
A standard form is available to request warranty service. We will require:
• Installation contact information including address, daytime telephone numbers, home phone number, email etc.
• Complete model and serial number
• Proof of purchase (if the serial number was manufactured > 1 year ago).
• Evidence that purchase and Installation was completed in one transaction, by the one business or organisation.
• Nature of problem including specific faults and error codes
To determine if you are eligible for an extended warranty register your
WARRANTY CONTINUED
Warranty service requests can be faxed to:
Hayward Pool Products (Australia) Pty Ltd.
Fax: 1300 POOLS2 (1300 766571)
Or submitted to your local Hayward Pool Products (Australia)
Branch Office.
Hayward pool products online today at:
www.hayward-pool.com.au
USE ONLY HAYWARD GENUINE REPLACEMENT PARTS
®
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