Page 1 Lucent Technologies Bell Labs Innovations PARTNER MAIL™ Voice Messaging System Installation and Use Lucent Technologies - formerly the communications 585-322-101 systems and technology AT&T Issue 1 units of AT&T...
Page 2 December 31, 1996, which retain their original AT&T titles. Lucent Technologies – formed as a result of AT&T's planned restructuring - designs, builds, and delivers a wide range of public and private networks, communication systems and software, consumer and business telephone systems, and microelectronic components.
Page 3 CAUTION: Environmental and electrical conditions must meet the specifications as listed on pages 20 and 21. SAVE THESE INSTRUCTIONS...
Page 4 Important Safety Instructions Always follow these basic safety precautions when using the system: Read and understand all instructions. Follow all warnings and instructions marked on the product. Never spill liquid on the product or drop objects into the ventilation slots and openings.
Page 5: Table Of Contents
Conventions Related Guides Introduction Responsibilities System Services and Features Installation Preparing for Installation Installing the PARTNER MAIL Unit 2-12 Add or Replace Voice-Processing Card PARTNER II System Programming PARTNER II System Planning Forms Introduction to System Programming Initial System Programming...
Page 6 Contents PARTNER MAIL - Initial Programming Introduction to Programming Before Programming Programming System Parameters Programming the Schedule 4-14 Program Automated Attendant Menus 4-17 Programming System Greetings 4-25 Modifying Mailboxes 4-28 Creating Group Lists 4-31 Assigning Line Ownership 4-33 Verifying System Operation...
Page 7 Contents Changing Greetings 6-51 Voice Mail Service 6-56 Troubleshooting Appendix A: Factory Settings Glossary Index IN-1...
Page 8 Figures Introduction 1-1. 1 - 5 Overview of PARTNER MAIL Services 1 - 8 1-2. PARTNER MAIL System as Immediate Call Handler 1-3. 1 - 9 PARTNER MAIL System as Delayed Call Handler Installation 2-1. PARTNER MAIL Unit 2-2. Wall-Mounting the PARTNER MAIL Unit 2-3.
Page 9 Figures PARTNER MAIL Administration 6-1. Administration Menu Hierarchy 6-2. System Parameters 6-3. Schedule 6-11 6-4. Changing the Automated Attendant Main Menus 6-15 Mailbox Administration Options 6-5. 6-31 6-6. Changing Group Lists 6-42 6-7. Line Ownership 6-47 6-8. System Greetings 6-51...
Page 10: About This Guide
System Operator or to whomever in your company is responsible for maintaining the General Mailbox. A chart showing all of the PARTNER MAIL system functions that are administered from the Administration Main Menu. A form for providing feedback on this guide, which you can fax or mail to...
Page 11: How To Use This Guide
ITEM TASKS CHAPTER NUMBER Installing the Wall-Mount the Unit Chapter 2 PARTNER MAIL Connect the PARTNER MAIL system system to PARTNER II Release Connect the RMD Add Voice-Processing Card(s) Programming Initial Programming Chapter 3...
Page 12 About This Guide Administration Menu Items Refer to the following table for a list of Administration Menu items, and the tasks under each. All Administration menu items are documented in Chapter 6. MENU ITEM TASKS 1. System Parameters Program Fax Extension Program System Operator Extension Program General Mailbox Owner Assign System Administrator’s...
Page 13: Conventions
About This Guide Conventions The following conventions are used throughout this guide: EXTENSION means press the buttons on the dialpad for the appropriate extension. [ # ] means press the pound button. The pound button is frequently used as a termination character, enabling the system to detect the end of an extension or password you have entered.
Page 14: Related Guides X I
Related Guides The following guides are available to help you set up, use, and maintain the ® PARTNER MAIL system when it is installed with the PARTNER II Release 3 Communications System. can order additional copies of the related system guides listed in the following table from the AT&T Customer Information Center.
Page 15: Introduction
Introduction The PARTNER MAIL Voice Messaging System is a single unit that adds the capabilities of Automated Attendant service, Call Answer Service, and Voice Mail Service to the PARTNER II Release 3 Communications System. The PARTNER MAIL system automates call handling by answering calls and presenting the caller with a menu of options so that the call can be routed directly to the desired extension.
Page 16: Responsibilities
The system planner works closely with the PARTNER II System Manager to coordinate the programming. (In many companies, the System Administrator for the PARTNER MAIL system and the System Manager for the PARTNER System are the same person.) The two systems must function as an integrated unit.
Page 17 Introduction System Operator The System Operator is the receptionist or system user who is primarily responsible for answering calls. Typically, this person is also the General Mailbox Owner. Fax Message Receiver The Fax Message Receiver is the person to notify whenever a fax is received at a fax extension.
Page 18: System Services And Features
Introduction System Services and Features Figure 1-1 provides an overview of the sevices offered by the PARTNER MAIL system. Read the following descriptions of the Automated Attendant service, Call Answer Service, Voice Mail Service and their related features; then keep in mind the type of service and features your company needs.
Page 19: Overview Of Partner Mail Services
Automated Attendant mailbox. after a delay. FAX Call Handling Recognizes an incoming FAX message and routes it to the FAX extension or hunt group. Figure 1-1. Overview of PARTNER MAIL Services System Services and Features...
Page 20 When planning PARTNER MAIL Automated Attendant service you must decide: Which outside lines (if any) are answered by the Automated Attendant service. When you want the PARTNER System to route calls to the PARTNER MAIL system — Always, Day Only, or Night Only. This is called the VMS Hunt Schedule.
Page 21 You can set the PARTNER II Release 3 system to route outside calls to the PARTNER MAIL Automated Attendant service always, during the day only, or only during the night. The schedule that you select and the greeting that the caller hears depend upon the setting of the PARTNER II Night Service button.
Page 22: Partner Mail System As Immediate Call Handler
Immediate Call Handling or Delayed Call Handling. Immediate Call Handling The PARTNER MAIL system answers incoming calls after the second ring by playing the Automated Attendant Day or Night Greeting (Figure 1-2). Callers using rotary phones or callers requesting assistance can be transferred to the receptionist’s extension or any other predesignated extension.
Page 23: Partner Mail System As Delayed Call Handler
Fax Call Handling The Automated Attendant service recognizes and routes fax calls the fax machine(s) if the PARTNER MAIL system has a Fax Extension or Fax Extension Hunt Group administered. You must select Immediate Call Handling to use the Fax Call Handling feature.
Page 24 Except for the General Mailbox, a user’s extension number and mailbox number are the same. When a caller leaves a message, the PARTNER MAIL system places the message in the called subscriber’s mailbox, and turns ON the message light at the subscriber’s system phone.
Page 25 Press [ ] [ 8 ] to transfer to another extension. Record a message that the PARTNER MAIL system leaves in the called party’s mailbox. VMS Cover Button Regardless of the Automatic VMS Cover setting, the PARTNER System enables users to press a programmed button to turn Voice Mail Cover ON or OFF at an extension.
Page 26 Introduction CO Line Coverage The PARTNER MAIL system provides two levels of line coverage if you do not want to use PARTNER MAIL Automated Attendant service, or you want to provide coverage for a private line. CO Line Coverage consists of assigning VMS Line Cover to a line enabling callers who call in on the covered line to leave messages in the General Mailbox if no owner is assigned to the line and no one answers the call.
Page 27: Installation
Installation This chapter provides instructions for installing the PARTNER MAIL system and for connecting it to the PARTNER II Communications System Release 3.
Page 28: Preparing For Installation
Installation Preparing for Installation Verify that you have all the required PARTNER MAIL system and PARTNER II Release 3 parts, and that the installation site meets the given environmental conditions before beginning installation. Parts Checklist The AT&T PARTNER MAIL Voice Messaging System shipment should contain the...
Page 29 If there is not sufficient room on the existing mounting surface, either secure a new surface (a piece of plywood) or attach the PARTNER MAIL unit directly to wall studs. This will best ensure permanent mounting and will prevent wall damage.
Page 30: Installing The Partner Mail Unit
Installation Installing the PARTNER MAIL Unit Installation of the PARTNER MAIL unit (Figure 2-1) involves the following three phases: Mounting the unit on the wall near the PARTNER II Release 3 processor, Connecting the unit to the PARTNER II Release 3 system, Connecting the Remote Maintenance Device (modem) to the PARTNER MAIL unit and to the PARTNER System.
Page 31 Wall Slot Cable Wood Manager Mounting Surface Wall Mount and Cable Manager Bracket Figure 2-2. Wall-Mounting the PARTNER MAIL Unit Secure the bracket onto the surface using the four #8 screws provided. Installing the PARTNER MAIL Unit...
Page 32: Mounting The Partner Mail Unit
Installation Remove the #6-32 hex-head screw from the rear panel of the unit. Insert the PARTNER MAIL unit’s bracket lip into the bracket slot. Tighten the captive retaining screw into the mounting hole on the unit. Wall Slot Rear panel...
Page 33 PARTNER MAIL system cords. NOTE: Do not connect the PARTNER MAIL system cords to the top extension jack of any 206 Module or to power failure transfer extensions 10, 16, 22, 28, 34, 40, 46, or 52.
Page 34: Installation
Module (center slot) 400 Modules Backplane Extension 10 Extension 16 Extension 13 Extension 12 Extension 11 Extensions 17, 18, 19, 20 Connections Shown are for this example only. Figure 2-4. Connect PARTNER MAIL to PARTNER System Installing the PARTNER MAIL Unit...
Page 35: Partner Mail Unit - Rear Panel
Plug the power cord into a properly grounded AC electrical source. NOTE: It is strongly recommended that you connect the PARTNER MAIL unit into the same electrical circuit as the PARTNER II Release 3 so that the two units share a common ground.
Page 36 Unit The RMD switches are preset at the factory. Confirm that the switches, located on the underside of the RMD, are set as shown in Figure 2-6. Figure 2-6. PARTNER MAIL RMD Switch Settings 2-10 Installing the PARTNER MAIL Unit...
Page 37: The Partner Mail Remote Maintenance Device
RMD for ongoing maintenance. Remote Maintenance Device Remote Maintenance Device (Back View) (Front View) Remote Maintenance Device Telephone On/Off Power IN RS 232-C Line Port Switch Figure 2-7. The PARTNER MAIL Remote Maintenance Device (modem) 2-11 Installing the PARTNER MAIL Unit...
Page 38: Add Or Replace Voice-Processing Card
Add or Replace Voice-Processing Card NOTE: After you have installed the voice processing card, ensure that the extensions on the PARTNER System where you connect the new PARTNER MAIL system ports, are administered to the VMS Hunt Group as described in Chapter 3.
Page 39 Installation Loosen the captive retaining screw (Figure 2-8). Carefully lift the unit up and out of the bracket, and place it on a sturdy flat tabletop (Figure 2-8). Cover screws Lift up and out Loosen retaining Cover screws screw Figure 2-8. Remove Unit from Wall-mount Remove the four screws located on the right and left sides of the PARTNER MAIL unit.
Page 40: Remove Screw From Unit
Verifying Switch Setting WARNING: To avoid damaging any electrical component, wear a grounded Static Wrist Band before handling PARTNER MAIL system circuitry. Remove the screw from the upper card slot (Figure 2-9). Remove the clear plastic slot plate. Remove screw Socket Figure 2-9.
Page 41: Voice Processing Card Switch Settings
Installation Use Figure 2-10 to verify the switch settings on the voice-processing card being installed. Card 1: Ports 1 and 2 Dip Switch Card 2: Ports 3 and 4 Voice Processing Card Figure 2-10. Voice Processing Card Switch Settings 2-15 Add or Replace Voice-Processing Card...
Page 42 Installing the Voice Processing Card Install the voice-processing card into the upper slot so that the connector of the card fits securely into the female connector inside the PARTNER MAIL unit (Figure 2-11). Install the plastic card spacer so that it holds the upper and lower cards at the center of the unit, but does not touch any of the components on either card.
Page 43 Installation Replace the cover so that the latch fits under the front lip on the unit (Figure 2-12). Install and tighten the four cover screws. Latch Front Lip Figure 2-12. Installing the Cover 2-17 Add or Replace Voice-Processing Card...
Page 44: Mounting The Partner Mail Unit
Installation Remounting the PARTNER MAIL Unit Mount the unit by inserting the PARTNER MAIL system bracket lip into the bracket slot on the wall-mount (Figure 2-3, Figure 2-13). Wall PARTNER MAIL Slot Cabinet Cable Wood Manager Mounting Surface Wall Mount...
Page 45 Installation NOTE: Do not connect the PARTNER MAIL system to the top extension jack of any 206 Module or to power failure transfer extensions 10, 16, 22, 28, 34, 40, 46, or 52. NOTE: For proper operation, do not connect the PARTNER MAIL system cords to a PARTNER System Release 1 206 module (the 206 module Iabled R1.0).
Page 46 System Programming Use the procedures in this chapter to program the PARTNER II Release 3 Communications System so that it works with the PARTNER MAIL system as an integrated unit. When the PARTNER System is installed, it uses factory settings that reflect the most common usage of the equipment.
Page 47: Partner Ii System Programming
Records basic information about the customer’s business and the customer’s AT&T sales representative or authorized dealer. The customer indicates the line number and type of PARTNER MAIL system coverage required for each line, and other settings required to program the PARTNER System for the PARTNER MAIL system.
Page 48: Introduction To System Programming
PARTNER II System Programming Introduction to System Programming System Programming requires a System Telephone (MLS-34D, MLS-18D, or MLS- 12D phone with a display) at extension 10 or 11, with a programming overlay placed over the phone’s dialpad. System Programming procedures are identified by # and a 3-digit code (for example, the procedure used to program the System Date is #101).
Page 49 PARTNER II System Programming Using Programming Overlays During System Programming, the normal functions of several buttons on the display phone at extension 10 or 11 change. For example, the left becomes [ Intercom ] which is the button used to enter programming mode. To identify [ System Program ], these buttons while programming, place the appropriate programming overlay provided with the system on the dialpad of the phone at extension 10 or 11.
Page 50: Initial System Programming
PARTNER MAIL Automated Attendant Service, Call Answer Service or both, you must program the procedures outlined below. Completing these procedures enables you to access the PARTNER MAIL hunt group and program the PARTNER MAIL system. After you complete the procedures below, refer to “Chapter 4 — PARTNER MAIL Initial Programming”...
Page 51 Operator’s extension (normally extension 10). Assign a Transfer Return Extension for each PARTNER MAIL system extension as described below. Locate the two or four PARTNER MAIL system extensions on PARTNER II Form B1. Access System Programming as described in “Accessing System Programming”...
Page 52 [ 0 ] [ 0 ] to exit programming. [ Feature ] At this point, go to “Chapter 4 — PARTNER MAIL Initial Programming" and perform all initial programming for the PARTNER MAIL system. After completing the initial programming, return to this chapter and complete the following as indicated on the...
Page 53: Programming Automated Attendant
PARTNER II System Programming Programming Automated Attendant This section presents the procedures required to program the PARTNER II Release 3 for use with PARTNER MAIL Automated Attendant Service. Assign VMS Hunt Delay (#506) Set the delay for either Immediate or Delayed Call Handling.
Page 54 [ Feature ] Assign Group Call Distribution (#206) Assign outside lines, which are to be answered and provided PARTNER MAIL Automated Attendant service, to the VMS Hunt Group 7. Locate Lines on PARTNER II Form A which have “VMS-AA” written in the “Line Coverage”...
Page 55: Programming Call Answer Service
PARTNER II System Programming Programming Call Answer Service This section presents the forms and procedures required to program the PARTNER II Release 3 for use with PARTNER MAIL Call Answer Service. This includes Extension and CO Line coverage. Automatic VMS Cover (#310) Review PARTNER II Form B2 to determine which users require the Automatic VMS Cover feature.
Page 56 Use the Group Call Distribution (#206) procedure to assign outside lines to the VMS Line Cover option. PARTNER MAIL answers calls on these lines after four rings. If a Line Owner is assigned (see note below), PARTNER MAIL transfers the caller to the Line Owner’s mailbox.
Page 57: Programming Night Service (#503)
PARTNER II System Programming Programming Night Service (#503) Use the procedure below to assign a Night Service Button onto the MLS-model system phone at the System Operator's extension. Keep the following mind: You can only program a Night Service button on extension 10. You can only program a Night Service button on an MLS-model system phone.
Page 58: Telephone Button Programming
VMS Cover Voice Mailbox Transfer Auto Dial into PARTNER MAIL The procedures below utilize Centeral Telephone Programming. VMS Cover Button (F15) To give subscribers the ability to turn Voice Mail coverage ON and OFF, you may program a VMS Cover button at the subscriber’s system phone as described below:...
Page 59 Enter the EXTENSION of the system telephone being programmed. Press a programmable button. Press [ 7 ] [ 7 ] [ 7 ] (the Partner Mail Hunt Group). [ Intercom ] Program another button for this extension or press [ 0 ] [ 0 ] to exit [ Feature ] programming mode.
Page 60: Partner Mail Initial Programming
PARTNER MAIL Initial Programming This chapter provides guidelines and procedures for initial programming of the PARTNER MAIL system. The terms program and administer are used interchangably throughout this guide.
Page 61: Introduction To Programming
PARTNER MAIL system and logging in as the System Administrator. The System Administrator uses the dialpad on a touch-tone phone to program the PARTNER MAIL system. The PARTNER MAIL system plays voice prompts in response to the touch-tones that you press on the dialpad.
Page 62: Partner Mail System Programming Menus
Voice Mail Service Enter System Administrator Extension + Enter System Administrator Password + Voice Mail Menu Administration Main Menu System Group Automated System Greetings Lists Attendant Parameters Line Mailboxes Schedule Ownership Figure 4-1. PARTNER MAIL System Programming Menus Introduction to Programming...
Page 63 PARTNER MAIL - Initial Programming Accessing the Administration Main Menu Use the following procedure to access the PARTNER MAIL system Administration Main menu. Press [ 7 ] [ 7 ] [ 7 ] or a preprogrammed button. [ Intercom ] Enter the System Administrator's MAlLBOX (initially [ 9 ] [ 9 ] [ 9 ] [ 7 ]) and press [ # ].
Page 64: Before Programming
PARTNER MAIL - Initial Programming Before Programming Before you program the PARTNER MAIL system, ensure that the programming and planning tasks described below are completed. PARTNER II Programming A technician must program the PARTNER II Communications System for the PARTNER MAIL system as described below before you program the PARTNER MAIL system: Assign all PARTNER MAIL system extensions to Hunt Group 7.
Page 65 PARTNER MAIL - Initial Programming PARTNER II Planning Forms Obtain completed copies of the following forms from the PARTNER II System Manager Form A: System Configuration Form B1: System Extensions Form B2: Customized Extension Settings Form C: Button Programming Templates...
Page 66: Programming System Parameters
PARTNER MAIL - Initial Programming Programming System Parameters Program the PARTNER MAIL System Parameters (Figure 4-2) regardless of the services used. Administration Main Menu System Parameters System General System Message Administrator Mailbox Extension Operator Owner Receiver Mailbox Extension Figure 4-2. Programming PARTNER MAIL System Parameters...
Page 67 PARTNER MAIL - Initial Programming Assigning the System Administrator Mailbox Refer to PARTNER MAIL Form 2: System Parameters to locate the desired mailbox number. Factory Setting: 9997 Change the factory setting for System Administrator’s mailbox to prevent unauthorized programming of the PARTNER MAIL system.
Page 68 PARTNER MAIL - Initial Programming Changing the System Administrator’s Password Factory Setting: 1234. Change the factory settings for System Administrator’s password to prevent unauthorized programming of the system. N O T E : If the System Administrator changes the password and forgets it, or a new System Administrator does not know the password set by his or her predecessor, contact the AT&T Helpline or an authorized AT&T dealer to reset...
Page 69 PARTNER MAIL - Initial Programming Assigning the System Operator’s Extension The system transfers calls to the System Operator’s extension if callers receiving the Automated Attendant service enter [ 0 ] or take no action, and you set the Dial 0 / Timeout Option to transfer calls to the System Operator.
Page 70 PARTNER MAIL - Initial Programming Assigning a General Mailbox Owner If the Dial 0 / Timeout Options are set for the General Mailbox, the system transfers callers to the General Mailbox extension if they enter [ 0 ] or take no action.
Page 71 PARTNER MAIL - Initial Programming Programming the Fax Extension Assign the Fax extension, or the Fax Hunt Group, where the Automated Attendant Service transfers fax calls. Use Form 2: System Parameters to identify the fax extension or Fax Hunt Group.
Page 72 PARTNER MAIL - Initial Programming Assigning the Fax Message Receiver Designate the mailbox where the system leaves a prerecorded message after it receives a fax transmission. The system lights the Message light on the subscriber’s system telephone indicating that a message is stored.
Page 73: Programming The Schedule
PARTNER MAIL - Initial Programming Programming the Schedule Figure 4-3 illustrates the options available when programming the schedule. Administration Main Menu Schedule Open or Update C l o s e d System Date for Today and Time Figure 4-3. Programming the Schedule...
Page 74 PARTNER MAIL - Initial Programming Setting the Date and Time Synchronize the date and time settings on the PARTNER MAIL system to those on the PARTNER II Release 3 system. Access the Administration Main Menu as described in an earlier section.
Page 75: Programming The Schedule
PARTNER MAIL - Initial Programming To accept the time played, press [ # ]. To enter a new time (hhmm) enter the following: — hh: 00–23 — mm: 00-59 The system confirms the new time. NOTE: If requested, enter [ 1 ] for A.M. or [ 2 ] for P.M. the system prompts you to enter A.M.
Page 76: Program Automated Attendant Menus
PARTNER MAIL - Initial Programming Program Automated Attendant Menus The Day or Night Main Menu offers the caller a list of options. Figure 4-4 shows the Administration options required to program the Automated Attendant service menus. Administration Main Menu Automated...
Page 77 PARTNER MAIL - Initial Programming Action 1 — Selector Code Transfer When a caller presses the Selector Code, the system transfers the call to the specific extension, Hunt Group, or Calling Group that you assign to the Selector Code. For example, when callers to ANY Travel press [ 1 ], the system connects them to the cruise travel agent’s extension.
Page 78 PARTNER MAIL - Initial Programming Reorganize the Planning Forms as follows: — Form 8: Automated Attendant Announcements — Form 7: Automated Attendant Submenus — Form 6: Automated Attendant Night Main Menu — Form 5: Automated Attendant Day Main Menu. Creating Announcements Refer to Form 8: Automated Attendant Announcements to program and record an announcement.
Page 79 PARTNER MAIL - Initial Programming Choose an option: — Press [ 2 ] [ 1 ] to re-record the announcement. — Press [ 2 ] [ 3 ] to play back the announcement. — Press [ ] [ 3 ] to delete the announcement.
Page 80 PARTNER MAIL - Initial Programming Enter the extension, submenu, or announcement number where the system transfers callers, followed by [ # ]. NOTE: You must create the submenu or announcement before creating the submenu that directs callers to select the submenu or announcement.
Page 81 PARTNER MAIL - Initial Programming Modifying the Day and Night Main Menus Refer to Form 5: Automated Attendant Day Greeting and Menu. Refer to Form 6: Automated Attendant Night Greeting and Menu. Factory Settings: Selector Codes 1 through 5 are set for Selector Code Action 5 —...
Page 82 PARTNER MAIL - Initial Programming Press the Selector Code Action. NOTE: If you do not intend to use Selector Codes 1–5, instead of a Selector Code Action enter [ ] [ 3 ] to set them to “not used.” — [ 1 ] Selector code transfer.
Page 83 PARTNER MAIL - Initial Programming Press [ ] [ # ] to approve the Main Menu. The prompt says, Approved. Menu Saved. Press [ ] [ # ] to return to the Administration Main Menu. Setting the Touch-Tone Gate When the Touch-Tone Gate is ON the Automated Attendant Greetings should instruct callers to press [ 1 ] if calling from a touch-tone phone.
Page 84: Programming System Greetings
PARTNER MAIL - Initial Programming Programming System Greetings The Automated Attendant enables callers to reach destinations without human assistance. When the Automated Attendant first answers a call, it plays a Day or Night greeting, then a Day or Night menu.
Page 85 Refer to Form 3: Voice Mail Greeting for the Voice Mail Greeting script. Factory Setting: Welcome to PARTNER MAIL. Please enter extension and pound sign. To eliminate background noise while recording, use the handset instead of the speakerphone when recording greetings.
Page 86 PARTNER MAIL - Initial Programming Recording the Day and Night Greetings Refer to Form 5: Automated Attendant Day Greeting and Menu and/or Form 6: Automated Attendant Night Greeting and Menu, for the scripts for the Day and Night Greetings. Record the Day Greeting (Form 5) first.
Page 87: Modifying Mailboxes
Mailbox Figure 4-6. Programming Mailboxes The PARTNER MAIL system is shipped with mailboxes created for extensions 10 through 57. The COS (Class of Service) describes the characteristics of the mailbox. Review the Class of Service key and the guidelines which follow.
Page 88 PARTNER MAIL - Initial Programming COS Key Class Mins. Transfer Outcalling Permitted Not Permitted Permitted Not Permitted Permitted Not Permitted Permitted Permitted Permitted Permitted Permitted Permitted Not Permitted Not Permitted Permitted Not Permitted Not Permitted Not Permitted Mins. (Minutes) (10 ) —...
Page 89 (e.g., extension 57) and work backwards toward extension 10 to assign additional Guest Mailboxes. The PARTNER MAIL system does not attempt to transfer callers receiving Automated Attendant Service to the extension associated with the Guest Mailbox. Instead, it transfers callers directly to the Guest Mailbox where they can leave a message.
Page 90: Creating Group Lists
PARTNER MAIL - Initial Programming Creating Group Lists Create Group Lists to send messages to groups of users. Refer to Figure 4-7 to review the Group Lists programming options. Administration Main Menu Group Lists Delete a Create a Modify or...
Page 91 PARTNER MAIL - Initial Programming When finished entering all extension numbers, press [ ] [ # ] to approve the list. Press [ ] [ # ] to return to the System Administration menu. 4-32 Creating Group Lists...
Page 92: Assigning Line Ownership
PARTNER MAIL - Initial Programming Assigning Line Ownership Use the programming procedure below to associate an outside line with an extension (mailbox) used to store messages for covered lines. Refer to Figure 4-8 to review the Line Ownership programming options.
Page 93 ] [ # ] to return to the Administration Main Menu. This concludes the initial programming of the PARTNER MAIL system. Refer to Chapter 3 — Partner II System Programming to complete the programming procedures for the PARTNER II Communications System.
Page 94: Verifying System Operation
Verifying System Operation Once you have completed the initial programming of the PARTNER MAIL system and the PARTNER II Release 3 System, perform the Acceptance Tests to verify proper operation.
Page 95: Automated Attendant Service
Verifying System Operation Automated Attendant Service If the VMS Hunt Schedule is set for day only, ensure that the Night Service button is OFF. If the VMS Hunt Schedule is set for night only, ensure that the Night Service button is ON. Immediate Answer Call in on a line answered by the Automated Attendant.
Page 96 Send a fax on one of the incoming lines assigned to Automated Attendant. Make sure that the fax is received by the fax machine. If a Fax Message Receiver has been programmed (see PARTNER MAIL Form 2: System Parameters), check that the message light at the system phone at the Fax Message Receiver extension is ON.
Page 97: Call Answer Service
Verifying System Operation Call Answer Service Extension Coverage Call an extension which has VMS Cover turned ON. Do not answer the called extension. After three rings the Call Answer Service answers, (after approximately 5 rings) you should hear the Call Answer Greeting (or the subscriber’s personal message).
Page 98: Voice Mailbox Transfer
Dial the requesated extension number or press an Intercom Auto Dial button, or Manual Signaling button for that extension. Hang up. PARTNER MAIL should route the caller to the requested mailbox and play the greeting for that extension. Voice Mailbox Transfer...
Page 99: Voice Mail Service
Verifying System Operation Voice Mail Service Place an internal call to [ 7 ] [ 7 ] [ 7 ] (the PARTNER MAIL Hunt Group) [ Intercom ] or press a preprogrammed button. You should hear the Voice Mail Greeting.
Page 100: Partner Mail Administration
PARTNER MAIL Administration This chapter explains how to use all menu and submenu options that are accessed ® from the PARTNER MAIL Voice Messaging System’s Administration Main Menu. Refer to Chapter 1 — Introduction if you require a detailed overview of the...
Page 101: Guidelines For Administration
PARTNER MAIL Administration Guidelines for Administration Once you are familiar with the PARTNER MAIL system, these hints and shortcuts can save you time. The PARTNER MAIL system can be programmed from any Touch-Tone phone. You never need to wait for a greeting or a prompt to play before dialing the next step.
Page 102: Administration Menu Hierarchy
PARTNER MAIL Administration Administration Menu Hierarchy The system administration menus (shown in Figure 6-1) allow you to change information such as Automated Attendant service menus and prompts, mailbox definitions, and so on. The menus are arranged in a hierarchy of submenus that you reach using the Administration Main Menu.
Page 103: Administration Menu Hierarchy
PARTNER MAIL Administration Voice Mail Service Enter System Administrator Extension + Enter System Administrator Password + Voice Mail Menu Administration Main Menu Automated Group System System Parameters Attendant Lists Greetings Line Schedule Mailboxes Ownership Figure 6-1. Administration Menu Hierarchy Administration Menu Hierarchy...
Page 104: Planning Forms
PARTNER MAIL system planning forms available. Required forms are identified in the instructions when you need them. Refer to Chapter 4 of this guide for a listing of the PARTNER MAIL system planning forms.
Page 105: Accessing The Main Menu
PARTNER MAIL Administration Accessing the Main Menu Use the following procedure to access the PARTNER MAIL system Administration Main menu. Press [ 7 ] [ 7 ] [ 7 ] or a preprogrammed button. [ Intercom ] Enter the System Administrator's MAlLBOX (initially [ 9 ] [ 9 ] [ 8 ] [ 7 ]) and press [ # ].
Page 106: Changing System Parameters
Figure 6-2. System Parameters Adding, Changing or Deleting a Fax Extension The PARTNER MAIL Automated Attendant service automatically transfers calls to the fax extension, if administered. Update the fax extension on Form 2: System Parameters, and follow the instructions below.
Page 107 PARTNER MAIL Administration Choose: — To delete the fax extension, press [ 0 ] followed by [ # ]. The system confirms that there is no fax extension. — To add or modify the fax extension, enter the new EXTENSION followed by [ # ].
Page 108 PARTNER MAIL Administration Changing the General Mailbox Owner Whenever a caller leaves a message in the General Mailbox, the system lights the Message light on the General Mailbox owner's system telephone. To retrieve messages, you must access mailbox 9999. T change the extension number assigned to the General Mailbox owner, update the General Mailbox Owner’s...
Page 109 PARTNER MAIL Administration Adding, Changing, or Deleting a Fax Message Receiver After the system transfers a fax call to the fax extension, the system leaves a message at the Fax Message Receiver, if one has been administered, and turns ON the Message light at the receiver’s extension.
Page 110: Changing The Schedule
(or vice-versa) by calling into the PARTNER MAIL system on an inside or outside line. This procedure is also used to set the system date and time that the PARTNER MAIL system uses to stamp each message with the date and time of recording.
Page 111 PARTNER MAIL Administration Changing the System Date and Time Although the current time and date are set when the system is installed, it may be necessary to reset them for daylight savings time, for a leap year, after a power failure, or following maintenance.
Page 112 PARTNER MAIL Administration Temporary Schedule Changes Your company’s business schedule may change due to an early closing or an emergency such as inclement weather. This may require the company to be open on a day that it is normally closed, or closed on a day that it is normally open.
Page 113 PARTNER MAIL Administration Choose: — Press [ 1 ] to select the regular closed greeting (the Automated Attendant Night Greeting). This procedure is complete. The prompt says, The business will be closed for today. — Press [ 2 ] to select the Temporary Closure Greeting. The system...
Page 114: Changing The Main Menus
PARTNER MAIL Administration Changing the Main Menus Administration Main Menu Automated Attendant Service Touch-Tone Night Submenus Announce- Gate ments Menu Menu Figure 6-4. Changing the Automated Attendant Main Menus 6-15 Changing the Main Menus...
Page 115 For example, a caller to ANY Travel Agency would hear the following greeting: Thank you for calling ANY Travel Agency. If you are calling from a Touch-Tone phone, press 1 now. When the caller presses [ 1 ], the PARTNER MAIL system presents the following Day Main Menu: For cruises, press 1.
Page 116 Action 4 — Prompted Transfer When callers press a Selector Code, the PARTNER MAIL system prompts them to enter an extension. For example: ANY Travel uses extensions 10 through 40 in their dial plan. They use Selector Codes 1 through 4 to direct callers to submenus and announcements.
Page 117 PARTNER MAIL Administration Programming the Day or Night Main Menus Use the following procedure to modify the Automated Attendant Day or Night Main Menus. Refer to Form 5 to program and record the Day Main Menu. Refer to Form 6 to program and record the Night Main Menu.
Page 118 PARTNER MAIL Administration Modifying the Main Menus If you want to change the Selector Codes and Selector Code Actions that play for a main menu, update form 5 or 6 then use the following instructions. Access the Administration Main Menu as described in an earlier section.
Page 119 PARTNER MAIL Administration Choose: — Press [ 1 ] to select Action 1 — Selector Code Transfer. The system prompts you to enter an extension number. Enter an EXTENSION. Go to step 7. NOTE: The Submenu and Announcement must exist before you can select Actions 2 or 3.
Page 120 PARTNER MAIL Administration Choose the Dial 0/Timeout Action that defines where the system sends callers when they enter [ 0 ] or do nothing in response to the prompt. — Press [ # ] to accept the current setting. — Press [ 0 ] for System Operator.
Page 121 PARTNER MAIL Administration Modifying the Main Menu Script Only If you want to change the main menu script but do not want to change the Selector Codes or Selector Code Actions, update form 5 or 6 then use the following instructions: Access the Administration Main Menu as described in an earlier section.
Page 122 PARTNER MAIL Administration Press [ ] [ # ] to approve the new main menu prompt. The system plays: Approved. Menu Saved Press [ ] [ # ] to return to the Administration Main Menu. Deleting a Selector Code on the Main Menu NOTE: If you want to change or modify a Selector Code, refer to “Modifying the Main...
Page 123 PARTNER MAIL Administration Choose the Dial 0/Timeout Action Option that defines where the system sends callers who enter [ 0 ] or do nothing in response to the prompt.: — Press [ # ] to accept the current setting. — Press [ 0 ] for System Operator.
Page 124 PARTNER MAIL Administration Press [ 3 ] to program a submenu. The system plays the Automated Attendant Definition Menu. Press [ 6 ] to modify a submenu. The system prompts you to enter a submenu number. Enter the submenu number followed by [ # ].
Page 125 PARTNER MAIL Administration NOTE: If you are changing more than one Selector Code, repeat from Step 6 now, before going on to Step 8. Press [ ] [ # ] to approve the Selector Codes. The system asks you to record the entire submenu prompt, by the prompt:...
Page 126 PARTNER MAIL Administration Press [ ] [ # ] to approve all Selector Codes. The system asks you to record a prompt: Record at the tone. Lift the handset and record the submenu prompt. Press [ 1 ] after recording.
Page 127 PARTNER MAIL Administration Press [ ] [ 3 ] to delete the Selector Code. The system confirms that the Selector Code is deleted. Repeat steps 5 through 7 for all Selector Code changes. Press [ ] [ # ] to approve the Selector Codes.
Page 128 PARTNER MAIL Administration Press [ 7 ] to record an announcement. The system prompts you to enter an announcement number. Enter the announcement number (01 through 99) followed by [ # ]. The system prompts you to press [ 9 ] to confirm that you want to record that announcement number.
Page 129 PARTNER MAIL Administration Changing the Touch-Tone Gate Setting You may need to alter the scripts for Automated Attendant Day and Night Greetings depending on the setting of the Touch-Tone Gate (Refer to Form 4). The Touch-Tone Gate Setting allows subscribers with rotary phones to access the Voice Mail system and get help immediately.
Page 130: Changing Mailbox Assignments
PARTNER MAIL Administration Changing Mailbox Assignments Administration Main Menu Mailboxes Create a Delete a Modify a Play Mailbox Configuration Mailbox Mailbox Mailbox Figure 6-5. Mailbox Administration Options 6-31 Changing Mailbox Assignments...
Page 131 PARTNER MAIL Administration Play a Mailbox Configuration The PARTNER MAIL system is shipped from the factory with mailboxes created for extensions 10 through 57. Each mailbox has a factory-set Class of Service (COS) of 2. This setting provides the following: Gives the mailbox a storage capacity of 10 minutes, Permits transferred calls to ring at the subscriber’s extension, and...
Page 132 PARTNER MAIL Administration Deleting a Mailbox To delete a mailbox assignment, remove the subscriber’s name from Form 1: Voice Mail Assignments, then delete the mailbox as described below. After deleting a mailbox, use PARTNER II programming procedure #310 to remove VMS Cover from the extension, and remove the VMS Cover button programmed for that extension.
Page 133 Assign the first Guest Mailbox to the highest numbered extension available (e.g., extension 57) and work backwards toward extension 10 to assign additional Guest Mailboxes. The PARTNER MAIL system does not attempt to transfer callers receiving Automated Attendant Service to the extension associated with the Guest Mailbox.
Page 134 PARTNER MAIL Administration Class of Service Key Class Mins Transfer Type Outcalling Permitted Not Permitted Permitted Not Permitted Permitted Not Permitted Permitted Permitted Permitted Permitted Permitted Permitted Not Permitted Not Permitted Not Permitted Permitted Not Permitted Not Permitted Definitions for Class of Service Key: Mins ( Minutes) (10 ) —...
Page 135 PARTNER MAIL Administration NOTE: Although the system prompts you to enter up to 10 characters of the user’s last name, you may enter only four characters of the user’s first or last name since callers will only be asked to enter four characters to use the directory to reduce installation time.
Page 136 PARTNER MAIL Administration Lift the handset and record the employee’s name followed by [ 1 ]. The system plays the Message Recording Menu Choose: — Press [ 2 ] [ 1 ] to re-record the name. — Press [ 2 ] [ 3 ] to replay the name.
Page 137 PARTNER MAIL Administration Substituting number codes for letters, as shown in the Letter key below, enter the employee’s name (up to 4 letters) followed by [ # ]. The system echoes the letters for confirmation, and prompts you to press [ 9 ] to confirm the name or [ 6 ] to reject the name.
Page 138 PARTNER MAIL Administration Choose: — Press [ ] [ 3 ] to delete the name. — Press [ 2 ] [ 1 ] to re-record the name. — Press [ 2 ] [ 3 ] to rewind and listen to the name.
Page 139 PARTNER MAIL Administration Changing the Class of Service Each Mailbox is assigned a Class of Service that specifies the type of transfer, outcalling permission, and the total time in minutes available for messages. When you change the current assignment, be sure to update Form 1: Voice Mail Assignments with the new class of service.
Page 140 PARTNER MAIL Administration Changing a Password If an employee in your company forgets the password to his or her Mailbox, you can reset the password to 1234 so the employee can retrieve the messages in the Mailbox. The employee can then change the password.
Page 141: Changing Group Lists
PARTNER MAIL Administration Changing Group Lists Administration Main Menu Group Lists Modify or Delete a Scan Group Create a Review a Lists Group List Group List Group List Figure 6-6. Changing Group Lists Two Features — Group Lists and Broadcast — enable a single voice mail message to be sent to many subscribers at one time, without entering each extension.
Page 142 PARTNER MAIL Administration Administering Group Lists Creating and maintaining the Group Lists is your responsibility as System Administrator. Be sure to keep all of the subscribers informed about changes to the extensions included in the Group Lists, so that they can make maximum use of this feature.
Page 143 PARTNER MAIL Administration Reviewing and Modifying a Group List The Review or Modify a Group List option allows you to review the current subscribers in a list. You can then choose to change, delete, or add individual extensions in the list. Be sure to update Form 9 and distribute it to all members of the group.
Page 144 PARTNER MAIL Administration Creating a Group List NOTE: Be sure to notify subscribers when you create a new Group List. Access the Administration Main Menu as described in an earlier section. The system plays the system programming options. Press [ 5 ] to program Group Lists.
Page 145 PARTNER MAIL Administration Deleting a Group List The Delete a Group List option allows you to remove an entire Group List. To delete a list, update and distribute form 9, then perform the following procedure. Access the Administration Main Menu as described in an earlier section.
Page 146: Changing Line Ownership
The PARTNER MAIL system Line Ownership feature enables you to specify an extension (a subscriber) who receives messages left by callers who call into the office on a line covered by PARTNER MAIL Call Answer Service. This section provides instructions on how to: Scan line owners.
Page 147 PARTNER MAIL Administration Scan Line Ownership To review who owns the outside lines, use the instructions below. Access the Administration Main Menu as described in an earlier section. The system plays the system programming options. Press [ 6 ] to program Line Ownership.
Page 148 PARTNER MAIL Administration Enter a CO line number from 1 through 24 followed by [ # ]. — If the line number entered already has an owner, the system announces that the line already has an owner. — If no owner has been assigned, the system prompts you to enter the owner’s extension number.
Page 149 PARTNER MAIL Administration Deallocate Line Ownership Use the following procedure to remove the assignment of a line owner. Be sure to update Form 10: Line Ownership to reflect changes. After Line Ownership is deallocated, the system prompts callers who call in on this covered line to leave a message in the General Mailbox.
Page 150: Changing Greetings
To listen to the greeting that plays when callers enter the Voice Mail Service follow the instructions below: Press [ 7 ] [ 7 ] [ 7 ] to access the PARTNER MAIL system. [ Intercom ] The Voice Mail greeting plays.
Page 151 PARTNER MAIL Administration Hang up. If you want to change the Voice Mail greeting, use the instructions under “Changing the Voice Mail Greeting.” Changing the Voice Mail Greeting To change the Voice Mail greeting, update the script written on Form 3: Voice Mail...
Page 152 Automated Attendant greetings play for callers whose calls are answered by the PARTNER MAIL Automated Attendant service. If the touch-tone gate is ON, or if the system is used to handle fax calls, the greeting must include instructions to “Press [ 1 ] now if you are calling from a touch-tone phone, or wait to speak to the operator”.
Page 153 PARTNER MAIL Administration Changing the Automated Attendant Day and Night Greeting The Day Greeting plays for callers when the Night Service button is OFF. The Night Greeting plays when the Night Service button is ON. If the Touch-Tone Gate is ON, the both greetings should ask callers to enter [ 1 ], before the Main Menu plays.
Page 154 PARTNER MAIL Administration Select one of the following options or go to Step 9: — Press [ 2 ] [ 1 ] to re-record the greeting. — Press [ 2 ] [ 3 ] to replay to the greeting — Press [ ] [ 3 ] to delete the new greeting and use the current greeting.
Page 155: Voice Mail Service
Accessing the Voice Mail Service Use the following procedure to access the Voice Mail Activity menu. Press [ 7 ] [ 7 ] [ 7 ] to access the PARTNER MAIL system. [ Intercom ] The Voice Mail greeting plays.
Page 156 PARTNER MAIL Administration Sending a Broadcast Message The Broadcast feature allows the System Administrator to “broadcast” a message to all the subscribers on the system at once, instead of specifying each extension. When you Broadcast a message to all subscribers, the Message light on receiving phones does not light until 3:00 AM the following morning.
Page 157 PARTNER MAIL Administration Choose an option or skip to Step 6: — Press [ 2 ] [ 3 ] to replay the message. — Press [ 2 ] [ 1 ] to re-ecord the message. — Press [ ] [ 3 ] to delete the message. Record the message again.
Page 158 PARTNER MAIL Administration Outcalling Outcalling enables the PARTNER MAIL system to notify a subscriber at a remote telephone, or who carries a beeper, when a new message has been left in the subscribers mailbox. The PARTNER MAIL system notifies the subscriber by placing a call to the remote telephone or beeper.
Page 159 PARTNER MAIL Administration Access the Voice Mail Activity menu as described in an earlier section. Your name plays, followed by the Voice Mail Activity Menu. The Outcalling menu item only plays if the mailbox is administered for Outcalling. Press [ 6 ] to administer outcalling.
Page 160: Troubleshooting
Troubleshooting PROBLEM: Touch-Tones are missed by the PARTNER MAIL system. Possible Cause Corrective Action The line is too “noisy”. The system may not be able to interpret Touch-Tones while a greeting plays. Wait until the greeting finishes before entering the Touch-Tones.
Page 161 Troubleshooting PROBLEM: System terminates recording of name, greeting, or message before a subscriber finishes. Corrective Action Possible Cause Be sure the recording does not exceed The recording may exceed the time limit set for it. the time limit, then re-record it. Re-record the name, message, or The subscriber may have entered a greeting.
Page 162 Troubleshooting PROBLEM: Messages cannot be deposited in a subscriber's Mailbox. Possible Cause Corrective Action The Mailbox is full. Old messages must be deleted regularly from Mailboxes. NOTE: When an individual’s mailbox is full, new messages for that subscriber are deposited in the General Mailbox along with a recording identifying the name and extension of the called party.
Page 163 PARTNER MAIL unit to make sure they are securely connected. Call the PARTNER MAIL port directly to see if the call is answered. If not, the connection may be broken. PROBLEM: The system does not answer immediately.
Page 164 An unregistered subscriber may be logging in is a registered subscriber. attempting to log on. PROBLEM: PARTNER MAIL announces that the call is being transferred to the System Operator before any other greeting or message is played. Possible Cause Corrective Action...
Page 165: Appendix A: Factory Settings
Appendix A: Factory Settings PARTNER MAIL System Factory Settings Factory Setting PARTNER MAIL Parameter Automated Attendant 1-99 Automated Attendant Menu IDs 1-99 Automated Attendant Announcement IDs Number of rings before answer System Operator’s Extension 4 sec./Transfer to: Timeout Action Option (No Fax)
Page 166 Appendix A: Factory Settings PARTNER MAIL System Factory Settings PARTNER MAIL Parameter Factory Setting Greetings/Prompts Initial Greetings 10 sec. each Menu Prompts 2 min. each Personal Greetings 2 min. each Name Recordings 4 sec. each Voice Mail Greeting 2 min.
Page 167: Glossary
A method of telephone programming that lets you simply by pressing that button. An Auto Dial button can program individual extensions in the system from be used to dial the PARTNER MAIL system with one an MLS-34D, MLS-18D, or MLS-12D phone at touch. See also Programmable button.
Page 168 Fax Message Receiver The person (subscriber) who the PARTNER MAIL system notifies when a fax is received. Extension An endpoint in the system (numbered 10-57) that...
Page 169 Outcalling A feature that enables the PARTNER MAIL system to call a subscriber at a telephone, or who carries a beeper, when a new message is deposited in his or her...
Page 170 The person who is primarily responsible for answering Password outside calls. This is most often the receptionist . (1) In PARTNER MAIL, 1-4 digit number that subscribers enter to log into PARTNER MAIL. A System Planner password is used to keep messages confidential. (2)
Page 171 Glossary VMS Coverage A feature that provides PARTNER MAIL Call Answer service when a call is not answered by a covered extension. VMS Line Cover A feature that enables callers who call in on the covered line to leave a message in the mailbox if no one answers the call.
Page 172: Index
Index Cable Manager Bracket, 2-2 206 Module, 2-3 Call Answer Service Features, 1-11 Programming, 3-10 Verifying operation, 5-4 Class of Service Changing, 6-40 Key, 6-35 Clock Changing, 6-11 AC Power IN socket, 2-9 Setting, 4-15 Administration Main Menu, 4-2, 6-3 CO Line Coverage Accessing the, 4-4 Programming, 3-11...
Page 173 Index General Mailbox Extension jacks, 2-7, 2-19 Assigning ownership, 4-11 Extension coverage Description, 1-11 Changing password, 4-11 Verifying operation, 5-4 Changing ownership of, 6-9 Description, 1-2 Forwarding messages, 1-2 Mailbox number, 4-11 Owner Responsibilities, 1-2 Greeting Problems while recording, 7-1 Day, 4-27 Factory settings, A-2 Night, 4-27...
Page 174 Message light problems lighting, 7-2 Messages Factory setting, A-2 Minutes COS default, 4-29 Immediate Call Handling Mounting the PARTNER MAIL Unit, 2-5 Description, 1-7 How to select, 1-8 Use with Fax Call Handling, 1-9 Verifying Operation, 5-2 Implementor Responsibilities, 1-2...
Page 175 System Operator Assigning extension, 4-10 Changing extension, 6-8 programming from extension, 3-1 Responsibilities, 1-3 Remounting the PARTNER MAIL Unit, 2-18 System Programming Removing the PARTNER MAIL Unit, 2-12 Initial programming for PARTNER System, 3-5 RMD switches, 2-10 Introduction to, 3-3...
Page 176 Responsibilities, 1-2 Temperature range, 2-3 Time Setting, 4-15 Touch-Tone Gate, 4-24 Changing setting, 6-30 Touch-Tones missed by PARTNER MAIL, 7-1 Transfer Return Extension (#306), 3-6 Transfer Type COS settings, 4-29 Verify Switch Settings Voice Processing Card, 2-15 VMS Cover Button, 1-11...
Page 177 Forwarding General Mailbox Messages If you are the General Mailbox Owner, use the following procedure to foward a message from the General Mailbox to the appropriate subscriber’s mailbox. Your Message light is ON when messages are in the General Mailbox or in your personal mailbox. Press [ 7 ] [ 7 ] [ 7 ] or a preprogrammed button to access PARTNER [ Intercom ]...
Page 178 FCC Notification and Repair Information This equipment is registered with the Federal Communications Commission (FCC) in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: MEANS OF CONNECTION: Connection to the telephone network shall be through as standard network interface jack USOC RJ11C.

Lucent Technologies PARTNER MAIL Installation And Use Manual

About this Guide

Introduction

Installation

Installation

PARTNER MAIL Initial Programming

PARTNER MAIL - Initial Programming

Verifying System Operation

PARTNER MAIL Administration

PARTNER MAIL Administration

Troubleshooting

Appendix A: Factory Settings

Quick Links

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Questions and answers

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