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Summary of Contents for Lucent Technologies 585-300-701
- Page 1 A Portable Guide to Voice Messaging 585-300-701 Comcode 107395352 Issue 3 November 1994...
- Page 2 Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it.
- Page 3 December 31, 1996, which retain their original AT&T titles. Heritage Lucent Technologies - formed as a result of AT&T’s planned restructuring - designs, builds, and delivers a wide range of public and private networks, communication systems and software, consumer and business telephone systems, and microelectronics components. The world-renowned Bell Laboratories is the research and development arm for the company.
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Page 4: Table Of Contents
A Portable Guide to Voice Messaging 585-300-701 Welcome Call Answering Voice Mail Voice Prompts and Help Terms/Concepts Incoming Messages (Received by you)4 Outgoing Messages (Sent by you) Tips and Highlights General Getting Messages Leaving Messages When No One Answers Recording Voice Mail... - Page 5 A Portable Guide to Voice Messaging 585-300-701 Get and Respond to Messages Listen to Header or Message Respond to Header or Message Act on Header/Message Scan Messages Quickly Create Personal Greetings-Basic Record Greeting Edit Act on New Greeting Tips Activate Previously Recorded...
- Page 6 A Portable Guide to Voice Messaging 585-300-701 Mailing Lists Create List Delete List Scan List Summaries Tips Review/Modify List Personal Directory Create/Append Directory Tips Application Review/Delete Directory Use Directory Assistance Tips Leave a Call Answer Message Mailing Lists Log List ID...
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Page 7: Welcome
A Portable Guide to Voice Messaging 585-300-701 Welcome ® Your AUDIX voice messaging system is a complete call answering and voice mail system. Call Answering AUDIX answers your calls when you are unavailable or too busy to answer your phone. Callers can then leave mes- sages in your voice “mailbox.”... -
Page 8: Terms/Concepts
A Portable Guide to Voice Messaging 585-300-701 Terms/Concepts Activity MenuThe initial activities you can select after log- ging into the system. Header Address A summary of an incoming message (equivalent to a return address and post- mark on a letter). It includes the length of the message in minutes and/or sec- onds: "Message from John Parrot... -
Page 9: November
A Portable Guide to Voice Messaging 585-300-701 Terms/Concepts (Cont) AUDIX Mailbox Your incoming and outgoing messages are stored in catego- ries according to their status. The system keeps incoming messages until you delete them or until an automatic dele- tion date. Because space is limited, it is wise to regularly review and delete messages. -
Page 10: Incoming Messages (Received By You)4
A Portable Guide to Voice Messaging 585-300-701 Terms /Concepts (Cont) Incoming Messages (Received by you) Unopened Outgoing Messages (Sent by you) Delivered Accessed Undelivered Nondeliverable Filed Messages you have not yet retrieved. Messages of which you have listened to the headers, but not the message itself. -
Page 11: Tips And Highlights
A Portable Guide to Voice Messaging 585-300-701 Tips and Highlights General Log in quickly Log in from anywhere Log in after leaving a message Dial ahead From your phone, dial the system number, press # only (you don’t need to type your extension), and enter your password. -
Page 12: Getting Messages
A Portable Guide to Voice Messaging 585-300-701 Tips and Highlights (Cont) Use Help Avoid using obvious passwords Getting Messages Scan messages quickly Use playback controls Make your mailbox bigger when away For help, press H or states your current options or the next step. - Page 13 A Portable Guide to Voice Messaging 585-300-701 Tips and Highlights (Cont) Record a personal greeting Delete old messages Answer messages from your mailbox Forward messages Replace the automatic system greet- ing with your personal hello. See page 18. Tell callers they can press 1 to skip your greeting and press 4 for help.
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Page 14: Leaving Messages When No One Answers
A Portable Guide to Voice Messaging 585-300-701 Tips and Highlights (Cont) Leaving Messages When No One Answers Use play- back and record controls Bypass greetings and record immediately Use direc- tory assis- tance Transfer to an extension Transfer to operator... -
Page 15: Recording Voice Mail
A Portable Guide to Voice Messaging 585-300-701 Tips and Highlights (Cont) Make messages private Use a guest password Recording Voice Mail Use playback and record controls Sending Voice Mail Make messages priority Make messages private To prevent another user from forward- ing a message you leave, make it pri- vate. - Page 16 A Portable Guide to Voice Messaging 585-300-701 Tips and Highlights (Cont) Save messages you send Check on receipt of messages you send Delete outgoing/ filed messages Schedule delivery Use mailing lists Send messages to a name, not an extension Before sending a message, you can save it in the Outgoing Message file by pressing 4.
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Page 17: Logging In
A Portable Guide to Voice Messaging 585-300-701 Logging In After you log in, you are at the Activity Menu (see page 2). The system voice prompts tell you what to do and what your options are. At any time, press * H or * 4 to get information about your current options. -
Page 18: Record Your Name
A Portable Guide to Voice Messaging 585-300-701 Record Your Name Record your own name to replace the system greeting for your voice mailbox. Callers will hear your voice instead of AUDIX and feel more comfortable about leaving messages. If the system asks you to record your name as you log in, you must press 1 and begin at step 2 in the instructions below. -
Page 19: Change Your Password
A Portable Guide to Voice Messaging 585-300-701 Change Your Password Change your password immediately after you become an AUDIX subscriber. You should also continue to change your password at least once every three months. If the system asks you to change your password as you log in, you must press 1 and begin at step 2 in the instructions below. -
Page 20: Record And Send Messages
A Portable Guide to Voice Messaging 585-300-701 Record and Send Messages Recording Your Message 1. Press 1 from the Activity Menu. You can skip the prompt by pressing 1 again. 2. Record at the tone. •Press 1 to stop recording or pause. -
Page 21: November
A Portable Guide to Voice Messaging 585-300-701 Record and Send Messages Delivering Your Message 6. Press # to deliver immediately. Or, do any combination of the following: - Press 0 to have the system recite this list of options to you. -
Page 22: Get And Respond To Messages
A Portable Guide to Voice Messaging 585-300-701 Get and Respond to Messages 1. Press 2 from the Activity Menu. Listen to Header or Message 2. Press any combination of the following: - 0 to listen to the message. - 2 to rewind the message (or return to previous). -
Page 23: Scan Messages Quickly
A Portable Guide to Voice Messaging 585-300-701 Scan Messages Quickly Once you are familiar with how to get messages, try the eas- ier scanning method. Auto Scan is most useful for mobile phone users, as it requires touching only two buttons.: 1. -
Page 24: Create Personal Greetings-Basic
A Portable Guide to Voice Messaging 585-300-701 Activate Previously Recorded Create Personal Greetings-Basic Your system allows you to record and store several personal greetings, each for a specific situation. You can manually activate each greeting as needed (basic mode), or you can keep a number of greetings active at once (advanced mode). -
Page 25: Scan All Greetings
A Portable Guide to Voice Messaging 585-300-701 Create Personal Greetings-Basic (Cont) Greetings 1. Press 3 3 from the Activity Menu. 2. Enter the greeting number. 3. Follow the prompts to activate for all calls or for indi- vidual call types. -
Page 26: Create Personal Greetings-Advanced
A Portable Guide to Voice Messaging 585-300-701 Create Personal Greetings-Advanced After you have recorded several personal greetings, you may want to assign those greetings to specific types of incoming calls. Besides the basic mode of using one greet- ing for all calls, you can set up specific greetings for: •... -
Page 27: Call Types
A Portable Guide to Voice Messaging 585-300-701 Create Personal Greetings-Advanced (Cont) Call Types Internal calls come from callers at your location. Ex-ternal calls come from outside your location. Busy calls are those that come in when you are already using your phone line(s). -
Page 28: Assign Greetings To Call Types
A Portable Guide to Voice Messaging 585-300-701 Create Personal Greetings-Advanced (Cont) After you have recorded multiple personal greetings (pages 18 and 19) and defined the call types to which you want to assign those greetings (pages 20 and 21), use the following procedures to assign greetings to call types. -
Page 29: Multiple Personal Greetings Flowchart
Issue 3 A Portable Guide to Voice Messaging November 1994 585-300-701 Multiple Personal Greetings Flowchart = Return to Activity Menu... -
Page 30: Outgoing/Filed Messages
A Portable Guide to Voice Messaging 585-300-701 Outgoing/Filed Messages Follow steps 1, 2, and 3 to see if an outgoing message was delivered. To modify or resend a message, follow steps 1 through 6. Access Outgoing Messages 1. Press 4 from the Activity Menu. -
Page 31: Resend Message
A Portable Guide to Voice Messaging 585-300-701 Outgoing/Filed Messages (Cont) Resend Message 6. Do one of the following: - For Filed and Nondeliverable Messages - a. Enter addresses (or list via a. Press # # to approve and send immediately. -
Page 32: Mailing Lists
A Portable Guide to Voice Messaging 585-300-701 Mailing Lists Create List 1. Press 5 1 1 from the Activity Menu. 2. Enter list ID (up to 6 letters or digits) and press #. 3. Press one of the following: - 1 to make the list private. -
Page 33: Review/Modify List
A Portable Guide to Voice Messaging 585-300-701 Mailing Lists (Cont) Review/Modify List 1. Press 5 1 3 from the Activity Menu. 2. Enter list owner’s extension and press #. (If you own the list, simply press #.) 3. Enter list ID and press #. -
Page 34: Personal Directory
A Portable Guide to Voice Messaging 585-300-701 Personal Directory The system allows you to create a personal directory of abbreviated names (aliases) for frequently used addresses. It’s essentially a sophisticated speed dialing feature. Create/Append Directory 1. Press 5 2 1 from the Activity Menu. -
Page 35: Review/Delete Directory
A Portable Guide to Voice Messaging 585-300-701 Personal Directory (Cont) Review/Delete Directory 1. Press 5 2. 2. Do one of the following: - Press 2 to review all aliases. While listening to each entry, press - # to skip to next alias. -
Page 36: Use Directory Assistance
A Portable Guide to Voice Messaging 585-300-701 Use Directory Assistance Directory assistance is just like a telephone book. If you know the name of a person, you can use AUDIX directory assistance to find that person’s extension. Also, if you have an extension, you can use directory assistance to find the name of the person with that extension. -
Page 37: Leave A Call Answer Message
A Portable Guide to Voice Messaging 585-300-701 Leave a Call Answer Message When leaving a call answer message, you have several options for making full and efficient use of the system. When it answers the phone, you can: • Press 1 to skip the greeting (if you're sure you won't be missing new information the called party might have left for you in the greeting). -
Page 38: Mailing Lists Log
A Portable Guide to Voice Messaging 585-300-701 Mailing Lists Log List ID _______________ ________________ _______________ ________________ _______________ ________________ _______________ ________________ _______________ ________________ _______________ ________________ _______________ ________________ _______________ ________________ _______________ ________________ _______________ ________________ _______________ ________________ _______________ ________________ _______________ ________________ _______________ ________________... -
Page 39: Personal Greetings Log
Issue 3 A Portable Guide to Voice Messaging November 1994 585-300-701 Personal Greetings Log = Return to Activity Menu... -
Page 40: Command Summary
Issue 3 A Portable Guide to Voice Messaging November 1994 585-300-701 Command Summary = Help / Current Options... - Page 41 Flow Chart of Shortcuts...
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Page 42: Notes
A Portable Guide to Voice Messaging 585-300-701 Notes = Help / Current Options Issue 3 November 1994... - Page 43 Notice: The information in this document is subject to change without notice. AT&T assumes no responsibility for any errors that may appear in this document. Prepared by Product Documentation Development, Denver, Copyright 1994 AT&T 585-300-701, Issue 3, November, 1994 = Return to Activity Menu Issue 3 November 1994...
- Page 44 Issue 3 A Portable Guide to Voice Messaging November 1994 585-300-701 = Help / Current Options...
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