Poly Trio C60 Supplemental User Manual
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Poly Trio C60 Supplemental User Manual

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Trio C60 User Guide
3725-49138-008A
Supplemental User Guide

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Summary of Contents for Poly Trio C60

  • Page 1 Trio C60 User Guide 3725-49138-008A Supplemental User Guide...

  • Page 2: Before You Begin

    Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.

  • Page 3: Getting Started

    • Pairing with Bluetooth–enabled devices • Connecting to wireless networks Poly Trio C60 System The following figure displays the hardware features on Poly Trio C60 systems. The table lists each numbered feature shown in the figure. Figure 1: Poly Trio C60 System hardware features...

  • Page 4: Reference Number

    System Hardware Feature Descriptions Reference Number Feature Feature Description Volume keys Adjusts the volume of the audio from the speakerphone and ringer. Mute key Mutes the microphones during calls and conferences. The key glows red when activated. Proximity sensor Wakes the system when it detects user movement nearby.
  • Page 5 Your phone has icons, status indicators, and user screens to help you navigate and understand important information on the state of your phone. Accessing Screens on Your Poly Trio Phone You can access the following screens on your phone: • Home: Displays your messages, settings, and information.
  • Page 7 Figure 2: Home screen Task » Do one of the following: • Select Home • Select Menu > Home Expand or Contract the Home Screen You can use the page indicator to control how many icons display on the Home screen. The page indicator displays on the Home screen beneath the menu options.
  • Page 8 Figure 3: Place a Call screen Task » Do one of the following: • Select Place a Call • Select Menu > Place a Call Calls Screen Overview The Calls screen displays automatically when you place a call and when you have an active call in progress. For active calls, the phone displays the contact’s name, number and the call duration.
  • Page 9 You can also view active and held calls on the phone. If the phone has multiple lines, active and held calls display under the associated line. Figure 5: Multiple calls on the Calls screen...
  • Page 10 Poly Controller Screen The Poly Controller enables you to operate Poly G7500, Poly Studio X50, or Poly Studio X30 systems using your Poly Trio touchscreen. The Poly Controller is available for Poly Video mode on Trio 8500, Trio 8800, and Trio C60 systems.

  • Page 11: Button Name

    Poly Controller Screen Feature Descriptions Reference Number Button Name Description Settings Opens the Trio settings menu. Back Returns to the connected system’s display menu. Menu Opens the connected system’s menu. Keypad Opens the system display and the Trio dialpad. Select Selects a field of displayed data.
  • Page 12 Reference Number Button Name Description Volume Keys Controls the device volume or controls the camera zoom in and out. Mute Mutes the microphones during calls. Icons and Status Indicators The following table displays the icons and status indicators that display on your phone. Icons and Status Indicators Icon Description...

  • Page 13: Change The Keyboard Layout

    Icon Description Wireless status (Trio 8800 systems only) Paired device Entering Information Using the Onscreen Keyboard The onscreen keyboard enables you to enter information into text fields using the touchscreen. The onscreen keyboard displays when a text field displays. When a text field requires only numbers, it displays a numerical keypad instead.

  • Page 14: Accessibility Features

    Users Who Are Blind, Have Low Vision, or Have Limited Vision Poly phones include features that enable users who are blind, have low vision, or have limited vision to use the phone. The following table lists the accessibility features for users who are blind, have low vision, or have limited vision.

  • Page 15: Answer Calls Automatically

    Answer Calls Automatically You can set up your phone to automatically answer calls using Auto Answer. When enabled, the phone automatically answers all incoming calls using the speakerphone. Your system administrator sets how many times the phone rings before it automatically answers the call. The phone doesn’t automatically answer a call until you place your current call on hold or end it.
  • Page 16 Powering the Poly Trio C60 You can power your Poly Trio C60 system with Power over Ethernet (PoE) or PoE+ (IEEE 802.3 at Type 2). When the Poly Trio system is booting up, an on-screen message indicates the available power supply type.
  • Page 17 Note: Poly Trio systems can’t enter power-saving mode while idle in the Bluetooth menu. To ensure the phone can enter power-saving mode, don’t leave the phone idle in the Bluetooth menu. You can configure the behavior of the LED indicator (see LED Behavior Patterns).
  • Page 18 • Configuration files through the system web interface to copy phone settings from one phone to another Poly phones come installed with updater software that resides in the flash memory of the phone. When you start or reboot the phone, the updater automatically updates, downloads, and installs new software versions or configuration files as needed (based on the server or phone settings).
  • Page 19 Use this file to reference files that configure features and apply settings for all the phones in your deployment, including groups of phones, specific phone models, or a single phone. The default configuration file applies settings from the component configuration files listed in the CONFIG_FILES XML attribute in the following ways: •...

  • Page 20: Phone Maintenance

    If new software is available on the provisioning server, the phone downloads the software and immediately reboots. Reboot Network Devices You can reboot any available devices that are paired and connected to the Poly Trio system. Task 1 On the Trio system, go to Settings > Advanced 2 Enter the administrator password.
  • Page 21 Changes you make using a USB flash drive override the settings you configure using a centralized provisioning server (if applicable). When you remove the USB flash drive, the Poly Trio system reverts to the provisioning server settings. Note: Poly Trio systems support only FAT file systems. Poly recommends using FAT32.
  • Page 22 You can reset Poly Trio systems to the factory default settings from phone’s local interface. Task » On the Poly Trio system Home screen, go to Settings > Advanced > Administration Settings > Reset to Defaults > Reset to Factory.

  • Page 23: Troubleshooting

    Call Audio from Bluetooth-Connected Phones Doesn’t Come Through System Speakers Symptom: After pairing your phone to the Poly Trio via Bluetooth, the call audio from your mobile phone doesn’t come through the system’s speakers. Problem: The Poly Trio system isn’t set as your mobile phone’s audio device.

  • Page 24: Test The Hardware

    Task 1 While in a call on your mobile phone, select the phone’s audio source options or settings. 2 Select the Poly Trio system from the list. Using an Approved Power Source Symptom: If your phone is having the following issues, check your power supply: •...

  • Page 25: Reset The Phone To Factory Defaults

    Task 1 Go to Settings > Basic. 2 Select Reboot Phone. 3 Select Yes. The reboot process begins, and the process ends when the Home screen displays. Reset the Phone to Factory Defaults Access the phone reset option without having to enter an administrator password. After the administrator configures this feature on the phone, you can reset the phone to factory default settings.

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