Problems Starting Up The Prestige; Problems With The Coaxial Cable - ZyXEL Communications Prestige 941 User Manual

Zyxel communications user's guide cable modem prestige 941

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Prestige 941 Cable Modem

This chapter covers the potential problems you may run into and the possible remedies. After each problem

description, some instructions are provided to help you to diagnose and to solve the problem.

3.1

Problems Starting Up the Prestige

Table 3-1 Troubleshooting the Start-Up of your Prestige 941

Problem

None of the LEDs are on when

you power on the Prestige

3.2

Problem

CABLE LED is always flashing

(Can't lock on to downstream

channel)

2-6

Corrective Action

Check the connection between the AC adapter and the Prestige.

If the error persists, you may have a hardware problem. In this case,

you should contact technical support.

Table 3-2 Troubleshooting the Coaxial Cable

Corrective Action

Check the conditions of coaxial cable connected to the back cable

modem and the quality of the cable tap. If not, improve connection

condition and cable tap quality.

Check with your cable operator to see if your account has been

activated for registration.

Chapter 3

Troubleshooting

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