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Symptom
Images are displayed blurry.
Out-of-focus occurred
immediately after turning on
the power.
The image is not being
refreshed.
No image is displayed (or too
dark).
Images are displayed washed
out.
No image is displayed on the
"Live" page.
Images are not displayed or
not refreshed smoothly.
When clicking the back button
of the web browser, the
screen is not displayed
correctly.
Cause/solution
•
Is the focus adjusted correctly?
Check if the focus is adjusted correctly.
•
After turning on the camera, temporarily out-of-focus
occurred while focusing and zoom adjustment were
being performed.
•
Depending on the version of your browser, there
might be difficulties refreshing the picture, etc.
•
Depending on the traffic of the network or the
concentration of access to the camera, there might
be difficulties displaying the camera picture.
Request the camera picture using the web browser
such as by pressing the [F5] key, etc.
•
Is the brightness setting set at an appropriate level?
Click the [Normal] button of [Brightness].
•
Is the brightness setting set at an appropriate level?
Click the [Normal] button of [Brightness].
•
Is there a log about failure for the IR light or internal
camera fan in "System log" of "Maintenance"?
If the log is displayed, the IR light or internal camera
fan may be damaged. Contact the dealer for further
information.
•
Is the IR light off?
Turn the IR light on in the image adjust screen.
•
Press the [F5] key on the keyboard of the PC or click
the [Live] button.
•
Delete temporary internet files as follows.
1.
Select "Internet Options..." under "Tools" on the
menu bar of Internet Explorer. The "Internet
Options" window will be displayed.
2.
Click [Delete] of [Access History].
3.
Only check [Temporary Internet Files and
Website Files] in [Deleting Access History] and
then click the [Delete] button.
•
The firewall function of the anti-virus software may
be filtering the port of the camera.
Exclude the port number of the camera from the list
of the port numbers to be filtered by the anti-virus
software.
•
Press the [F5] key on the keyboard to refresh the
display.
3 Others
Reference pages
Installation Guide
–
Basic Information
-
12
12
12
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-
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Operating Instructions
97
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