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Symptom
Cannot access the camera
via the Internet.
Cause/solution
•
Is the same IP address provided to other devices?
Are there contradictions between the address and
the network subnet to be accessed?
When the camera and the PC are connected in
the same subnet:
Are the IP addresses of the camera and the PC set
in a common subnet? Or is "Use Proxy Server" for
the settings of the web browser checked?
When accessing the camera in the same subnet, it
is recommended to enter the address of the camera
in the "Don't Use Proxy For These Addresses" box.
When the camera and the PC are connected in
the different subnet:
Is the IP address of the default gateway set for the
camera correct?
•
Did you access "http://" while using the HTTPS
function?
To use the HTTPS function, access "https://". It is
also necessary to enter the port number.
•
Are the network settings of the camera correct?
Set the default gateway or DNS server address
correctly.
•
Is the setting for "Default gateway" on the
"Network" page configured? Or is the setting
correct?
When communicating using IPv4:
Configure the setting for "Default gateway" of "IPv4
network" on the [Network] tab of the setup menu.
•
Is the setting of port forwarding configured for the
router?
To enable the access to the camera via the Internet,
it is necessary to perform the port forwarding setting.
Refer to the manuals provided with the router for
further information.
•
Is packet filtering set for the router to forbid the
access via the Internet?
Configure the settings of the router in use to enable
the access via the Internet. Refer to the manuals
provided with the router for further information about
the settings.
3 Others
Reference pages
-
72
57
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Operating Instructions
95
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