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Scanning Problems
Most problems are easily solved, and some of the most common questions and their
recommended solutions are listed below.
*Always make sure that you are using the latest software of Plustek and SilverFast.
Symptom
The scanner cannot
be found
The scanned film
appears abnormal.
There is an offset in
the scanned picture.
The film holder is
stuck inside the
scanner
The USB cables are not connected properly
Make sure that the cables are connected tightly and to the
proper port.
The USB cable might be too long
Please use the USB cable that comes with your scanner.
The scanner's power cord is not connected properly
Make sure that the AC adapter is connected to an outlet. If
the scanner is connected to a Surge Protector, make sure
that the Surge Protector is turned on.
The scanner is not power on.
Press and hold the power button for
release the button to turn the scanner ON.
Windows didn't detect the scanner
1) Please open [Start] > [Control Panel] > [System] >
[Hardware] > [Device Manager].
2) Please check if your scanner is properly listed under
[Imaging Devices]. If it is not listed there or the device icon
has an exclamation mark, please refer to "Manually
Installing the Software" to install the device drivers.
The scanner or the surface it is placed on was bumped
into during the scanning process
Please press the Eject button on your scanner to eject the
film holder, then reinsert the film holder. Please scan the
film again and make sure the scanner or the surface it is
placed on is not bumped into.
The scanner's power or USB cable got disconnected
during the scan or some other error cause the scan to fail
while the scanner was scanning
Disconnect and reconnect the power and USB cables to
the scanner. The scanner will attempt to eject any inserted
film holder automatically when turned on. If the film
holder is not ejected automatically, please eject the film
holder by pushing it through the device until it can be
removed from the Rear Film Holder Slot. Please allow
about 35 cm behind the scanner to remove the film holder.
Cause & Solution
25
2
seconds then
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