Appendix A: Troubleshooting; Scanner Connection; Scanning Problems - Plustek OpticFilm 135 User Manual

Appendix A: Troubleshooting

Scanner Connection

The first step to take when troubleshooting connection problems with your scanner is to
check all physical connections.

Scanning Problems

Most problems are easily solved, and some of the most common questions and their
recommended solutions are listed below.
Symptom
1. The scanner cannot be
found
2. The scanned film
appears abnormal
Cause & Solution
The USB cables are not connected properly
Make sure that the cables are connected tightly and
to the proper port.
The USB cable might be too long
Please use the USB cable that comes with your
scanner.
The scanner's power cord is not connected
properly
Make sure that the AC adapter is connected to an
outlet. If the scanner is connected to a Surge
Protector, make sure that the Surge Protector is
turned on.
Windows didn't detect the scanner
1) Please open [Start] > [Control Panel] > [System]
> [Hardware] > [Device Manager].
2) Please check if your scanner is properly listed
under [Imaging Devices]. If it is not listed there or
the device icon has an exclamation mark, please
refer to "Manually Installing the Software" to
install the device drivers.
The scanner or the surface it is placed on was
bumped into during the scanning process
Please press the Eject button on your scanner to
eject the film holder, then reinsert the film holder.
Please scan the film again and make sure the
scanner or the surface it is placed on is not bumped
into.
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