Appendix A: Troubleshooting; Scanning Problems - Plustek OpticFilm 120 Quick Manual

Appendix A: Troubleshooting
Scanning Problems
Most problems are easily solved, and some of the most common questions and their
recommended solutions are listed below.
*Always make sure that you are using the latest software of Plustek and SilverFast.
Symptom
The scanner cannot be
found
The scanned film
appears abnormal. There
is an offset in the
scanned picture.
The USB cables are not connected properly
Make sure that the cables are connected tightly and
to the proper port.
The USB cable might be too long
Please use the USB cable that comes with your
scanner.
The scanner's power cord is not connected
properly
Make sure that the AC adapter is connected to an
outlet. If the scanner is connected to a Surge
Protector, make sure that the Surge Protector is
turned on.
The scanner is not power on.
Press the power button to turn the scanner ON.
Windows didn't detect the scanner
1) Please open [Start] > [Control Panel] > [System] >
[Hardware] > [Device Manager].
2) Please check if your scanner is properly listed under
[Imaging Devices]. If it is not listed there or the device
icon has an exclamation mark, please refer to
"Manually Installing the Software" to install the
device drivers.
The scanner or the surface it is placed on was
bumped into during the scanning process
Please press the Eject button on your scanner to eject
the film holder, then reinsert the film holder. Please
scan the film again and make sure the scanner or the
surface it is placed on is not bumped into.
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Cause & Solution