Overview; Assumptions; Dinerware; Pax - Heartland Dinerware PAX S920 Implementation Manual

Overview

PAX S920 is the latest integrated payment solution for Dinerware customers who wish to offer high levels
of transactional security combined with the latest EMV technology.
To use PAX, merchants need to be both Dinerware and Heartland Payment Solution customers.
This guide will help users implement the PAX S920 device for use with the Dinerware restaurant POS
system. This guide is designed to help setup the interface from Dinerware to PAX and act as a quick
reference for implementation, common scenarios and frequently asked questions.

Assumptions

Dinerware

Intermediate knowledge and understanding of Dinerware is expected.
For more detailed instructions on the general use of Dinerware please refer to the official Dinerware user
manual: Dinerware user

PAX

Basic knowledge and understanding of PAX is expected.
More information on basic PAX procedures can be found later in this manual. For more detailed
instructions on the general use of PAX please refer to the official PAX user manual.

Ordering and Account Setup

Point of Contacts

The following point of contacts are utilized through the implementation process:
Dinerware – Dinerware Team:
•
Dealer Dinerware Support: Call (206) 297-1241 option 2.
•
Dinerware End User Support: Contact your Dinerware Dealer.
A Global Payments Company
manual.
Setup Guide Template
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