Related Manuals for Heartland Dinerware PAX S920
Summary of Contents for Heartland Dinerware PAX S920
- Page 1 PAX S920 Implementation Guide Rev 03/2020 A Global Payments Company A Global Payments Company A Global Payments Company...
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Page 2: Table Of Contents
Ordering and Account Setup....................1 Point of Contacts ....................... 1 Features ..........................2 The following features are available for the Dinerware PAX S920: ......2 Getting Started Checklist ....................2 Connecting the PAX S920 ....................3 Network Device Setup ...................... 3 Dinerware Setup........................ - Page 3 Setup Guide Template Troubleshooting ......................... 12 Contact Information ......................13 Date Document Version Author Summary 03/20/2020 V 1.0 Initial release A Global Payments Company Page iii...
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Page 4: Overview
EMV technology. To use PAX, merchants need to be both Dinerware and Heartland Payment Solution customers. This guide will help users implement the PAX S920 device for use with the Dinerware restaurant POS system. -
Page 5: Features
Setup Guide Template Heartland – Product Ops Integration: BroadPOS and additional support, contact Product Ops Integration (ProductOpsIntegration@e-hps.com or (888) 909-8498). Features The following features are available for the Dinerware PAX S920: Note: Bartabs are not supported on the S920. •... -
Page 6: Connecting The Pax S920
Setup Guide Template Connecting the PAX S920 Important: To modify fields on the PAX S920 device, press the button above the 3 button and type in the password. Type in the desired changes, and then press the green Enter button on the keypad. Network Device Setup Power the device on. - Page 7 Setup Guide Template Enter the default password (Contact ProductOpsIntegration@e-hps.com or (888) 909-8498 for the password) and press the green Enter button on the keypad. Press the down arrow onscreen and select 1. System Settings. Press the down arrow and select 1. Pay At The Table. A Global Payments Company Page 4...
- Page 8 Setup Guide Template Select 2. Server URL and check that it’s set to the Local IP Address of the Brian. Return to the Main Menu, press the down arrow, and select 2. Communication. A Global Payments Company Page 5...
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Page 9: Dinerware Setup
Setup Guide Template Enter the password again. Press the down arrow twice. 10 Select 1. Wifi Parameters. 11 Select 1. SSID and enter the name of the Wireless Network and press Enter. 12 Select 3. Password and enter the password for the Wireless Network then press Enter. Dinerware Setup Launch the Dinerware Brain. -
Page 10: Gift Card Setup
Setup Guide Template Restart Dinerware Brain. Gift Card Setup Launch Dinerware Brain. Select [Configure Credit/Gift Card Processor(s)]. Enter the PIN and Password and press OK. Under Gift Card Processors, select the PAX Provider and press Configure Processor. Press Setup Gift and a prompt appears indicating that PAX is now configured. Press OK. -
Page 11: Updating The Pax S920
Setup Guide Template • From here, Gift cards will be enabled and setup as normal in the Dinerware workstation by navigating to Manager then System then Gift Cards. • Gift Card transactions will now be performed on the PAX device itself. Updating the PAX S920 •... -
Page 12: Transaction Types
Setup Guide Template Transaction Types Credit Card with no EMV chip Create a ticket with an item(s) in Dinerware and commit the ticket. On the S920, press Login and enter the username and password. Select the ticket (defaults to table name) to be paid. Review the ticket details and press Func to continue. -
Page 13: Contactless Credit Card With Emv Chip
Setup Guide Template Once approved, remove the card. 10 The ticket is now paid and you can return to Dinerware to close the ticket. Contactless Credit Card with EMV chip Create a ticket with an item(s) in Dinerware and commit the ticket. On the S920, press Login and enter the username and password. -
Page 14: Credit Card Refund
Tips, adjustments, voids etc. will not be viewable on the PAX device(s) itself. To view and reference transaction please use Dinerware or logon to the Heartland Portico Gateway Transaction Batching/End of Day This section contains helpful definition for auto batching and EOD (End of Day) procedures. -
Page 15: Post-Implementation Checklist
Setup Guide Template Dinerware: By default, sites are configured for EOD at 2:02AM daily local time. Dinerware will mark transactions as settled independently of PAX. This needs to match the time of the PAX device(s). To set the EOD in Dinerware, navigate to Manager to System to Time to Start New Business Day at to Set to 02:00:00AM. - Page 16 Setup Guide Template • Device communication errors. Contact Information Heartland – Product Ops Integration: Email ProductOpsIntegration@e-hps.com or Call (888) 909- 8498. Dinerware – Dinerware Team: • Dealer Dinerware Support: Call (206) 297-1241 option 2 • Dinerware End User Support: Contact your Dinerware Dealer.