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20 Correct and safe › Emergency call
When locking the vehicle, the SAFE function
▶
switches on. As a result, no doors or windows can
be opened from the inside. Turn off the SAFE func-
tion if people are left behind in the locked vehi-
cle
» page
23.
Emergency call
WARNING
Availability of a mobile network is indispensable for
establishing a connection to the emergency number.
WARNING
This emergency service is only available in some
countries.
WARNING
If the vehicle is located in an area without a function-
ing emergency call system infrastructure, no vehicle
data shall be transmitted to the emergency call cen-
tre.
After the start of the conversation, the emergency
call centre also contains information as to the acci-
dent location and the severity of the accident, the
number of occupants with seatbelts on and the vehi-
cle identification number (VIN).
Once the connection has been established, commu-
nication with the emergency call centre takes place
via the loudspeaker and microphone installed in the
vehicle.
Personal data
Personal customer data is collected, processed and
used by ŠKODA AUTO in accordance with the provi-
sions of the generally binding legal provisions in the
area of personal data protection.
The current declaration on the protection of person-
al data can be found on the following website:
https://www.skoda-auto.com/other/personal-data.
Serious accident - automatic call
In the event of an accident where the airbag or belt
tensioner activates, a call is automatically started
with the emergency call centre.
Minor accident - call option
The Infotainment screen displays the option to set
up a connection to the emergency call centre or
breakdown service.
Manual call
confirm the cancellation of the connection in the
Infotainment screen.
Starting a manual conversation can then be used, for
example, if you also report an accident in which you
are not directly involved.
Indicator light
Red - lit up - there is a system failure, immediately
▶
seek the help of a specialist garage.
Not lit up - the system is out of order due to a long
▶
term unavailable mobile network, if this circum-
stance persists, the system will require the assis-
tance of a specialist garage.
WARNING
If there is a system fault, no emergency call is possi-
ble.
After an accident
What to do after an accident
Where possible, please observe the following in-
structions.
›
Switch off the ignition.
›
Turn on the hazard warning lights.
›
Set up the warning triangle to warn other road
users.
›
Stay at a safe distance from the vehicle.
›
Report the accident to the emergency services. If
the vehicle has a high-voltage battery, inform the
emergency services.
›
Wait for the emergency services to arrive.
›
Keep the
key press-
ed down.
›
Confirm the connec-
tion to the emergency
call centre in the Info-
tainment screen.
›
To cancel the connec-
tion to the emergency
call centre before
starting the call, press
the
button again or
The system state is dis-
played after the ignition
is switched on by the
warning light
illumi-
A
nating.
Green - lit up - the sys-
▶
tem is functional.
Green - flashing - a call
▶
is being made to the
emergency call centre.
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