H3C WX1800H Series Installation Manual page 31

Software loading failure
Symptom
The device fails to load software.
Solution
To resolve the issue:
1. Verify that the physical ports are connected securely and correctly. If a port is not connected
securely, reconnect the port and make sure the connections are correct.
2. View the software loading process displayed on the HyperTerminal to check for errors. If an
error exists, correct the error.
For example, check for the following errors that might occur:
You used XMODEM to load software and set a baud rate other than 9600 bps, but you have
not reset the baud rate for the HyperTerminal.
You used TFTP to load software and entered an incorrect IP address, software name, or
TFTP serve path.
You used FTP to load software and entered an incorrect IP address, software name,
username, or password.
3. If the issue persists, contact H3C Support.
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