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Polycom VoxBox Frequently Asked Questions Manual page 2

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Out-of-Box
How do I connect VoxBox to my computer using the USB cable?
• Connect the Micro USB cable from the USB port on the speakerphone to the USB port on your
computer.
• Set the speakerphone as your default audio device in your computer's system settings or in the
client.
• Install the VoxBox companion application on your computer. This application is required for device
firmware upgrade and call control integration with softphone applications running on your PC or
MAC (a list of supported applications is provided under Usage with Computer-Base Softphone
Applications).
Go to the VoxBox Support page on
Click on the companion application for your computer (Windows or Mac), and download the
software.
You can always get the most current release of the companion application at the URL above.
• How do I connect VoxBox for the first time to any Bluetooth device (smartphone, tablet, or laptop)?
Turn the device on by pressing the Power button and press the Bluetooth button for one
second.
VoxBox goes into pairing mode (accompanied with an audio tone and status light flashing blue).
On your Bluetooth device, select Polycom VoxBox from the list of available devices.
VoxBox Placement for Speakerphone Use
How should I position VoxBox in my workspace or group call environment?
• VoxBox should be placed flat on a hard surface such as a table or a desk with at least four inches
of object-free clearance from the four microphones located near the corners of the VoxBox
speakerphone unit.
Usage with Computer-Based Softphone Applications
Am I able to use VoxBox to control calls on my softphone?
• Yes, if you have the VoxBox companion application installed on your computer. The companion
application helps to optimize the call control capabilities between VoxBox and the soft client.
• Call control on VoxBox will work seamlessly with softphone applications, such as Skype for
Business and Polycom RealPresence Desktop, even without the VoxBox companion application.
Polycom, Inc.
Polycom
Support.
2

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