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Service and Support
Service Returns
NOTE
For UX401 problems, contact your local Verifone representative or service
provider.
For device product service and repair information:
•
USA – Verifone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
•
International – Contact your Verifone representative.
Before returning the CTLS reader to Verifone, you must obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more CTLS units for repair or replacement (U.S. customers only).
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
1
Gather the following information from the printed labels (see
bottom of each unit to be returned:
•
Product ID, including the model and part number. For example,
"M159-401-xx-WWB" and "PTID xxxxxxxx."
•
Serial number (S/N xxx-xxx-xxx).
2
Within the United States, call Verifone toll-free at 1-800-834-4366.
3
Select the MRA option from the automated message. The MRA department is
open Monday to Friday, 8 A.M.–8 P.M., eastern time.
C
HAPTER
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UX401 I
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NSTALLATION
UIDE
5
19
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