Polycom VVX500 Series Quick Reference Manual page 2

Calling Options
Dialing phone numbers or extensions
Lift your handset and dial the phone number (OR with the handset on-hook,
or press Speakerphone button
dial the number and tap
•
Local call – dial the 7-digit local number
•
Long distance – dial the 10-digit phone number
(area code + local number)
•
International – dial 011 + country code + city code + number
•
Internal extension – dial the 4-digit extension
Answer Calls
•
Press Speakerphone button , or tap
handset. (If you are using a headset, press the Headset button
•
To answer a new call while on an active call, select the incoming call then
tap Answer. The current call will be held.
Hold Calls
•
Place a call on Hold by tapping Hold
hear On Hold music/message while holding. (If you're in Calls View,
remember to highlight the call first.)
•
To resume a held call, tap Resume
Transfer Calls
Transfer call to an extension or other number:
1. During a live call, press Transfer and dial the extension or phone number.
2. When you hear the ring back sound, or after you have talked with the
other party, tap Transfer and hang up.
NOTE: If you tap or hang up directly after hearing the ring back sound,
Transfer
the call will automatically transfer without having to announce the caller.
Transfer call directly to Voicemail:
1. During a live call, tap VMxfr.
2. Enter the extension number and tap Enter.
Conference Calling
To conduct a conference call:
1. Call the first party. After party answers, tap
2. Dial the extension or phone for the second party. When party answers,
tap More, Confrnc again; all 3 parties are joined together in conference.
.) For:
Answer and pick up the
.)
(on bottom of display). Party will
from either Lines or Calls View.
More, then Confrnc.
Additional Phone Features
Muting the Microphone
•
During a call, press (Mute button) so other parties can't hear you.
•
To disable Mute, press again.
Do Not Disturb
•
To disable ringing, tap DND. The LCD display will show a "DND" icon
and any incoming calls will be directed to voicemail.
•
Tap DND again to re-enable ringing.
Changing Volume
•
To change call volume, press
•
To change the ringer volume, press
ringing.
Quick Dial Guide
– easy dialing options
Call Forward
All Calls
All Calls to Voicemail
When No Answer to Voicemail
Not Reachable
(for business continuity plan-requires set up)
Check Not Reachable Status
Call Return
(last inbound number)
Call Waiting
Cancel call waiting for a single call
Access Voicemail
Music On Hold Deactivation
(per-call deactivation)
Clear Message Waiting Indicator
Change Number of Rings
before voicemail picks up
IMPORTANT NOTE about 911:
service works differently than traditional phone service, so VoIP E911 service may
also work differently. To understand limitations and be prepared should you need to
make a 911 call from your IP phone, please read the TelNet E911 Emergency Service
Advisory Notification at www.telnetww.com/TelNet911Advisory.pdf
during a call.
when the phone is idle or
On Off
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VoIP (Voice over Internet Protocol)