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Portable concentrators. Equipment guide.
Troubleshooting
Some issues you may experience with the G3 or G5
portable concentrator are described below along with
potential solutions.
Problem
Possible cause
Concentrator does
Battery is discharged
not power on when
or no battery is
ON/OFF button is
present
pressed
AC power supply
is not connected
properly
DC cable is not
connected properly
Malfunction
No oxygen
Concentrator is not
fully powered on
Cannula is not
connected properly
or is kinked or
obstructed
Recommended solution
Use external power supply or replace battery
with one that is fully charged
Check power supply connection and verify
green light is solid
Check DC cable connection at the
concentrator and at cigarette lighter or
auxillary DC
power source
Contact your equipment provider
Press ON/OFF button to power concentrator
Check cannula and connection to
concentrator nozzle
Cleaning and maintenance
Device exterior
You may clean the outside case of the Inogen
One
®
G3 or G5 device using a cloth dampened
with a mild liquid detergent (washing up
liquid) and water. Do not use excessive
amounts of water and damp clean only.
Warning: do not submerse the Inogen One
G3 or G5 or their accessories in water or allow
water to enter the case – this may lead to
electrical shock and/or damage.
Do not use cleaning agents such as alcohol-
based wipes, ethylene chloride or petroleum-
based cleaners on the exterior case of the
portable concentrator or particle filters.
Filter cleaning and replacement
Inogen One
®
G3
The Inogen One
®
G3 device comes with two
external particle filters located at the bottom
front of the device. Both of these filters must
be cleaned on a weekly basis to ensure air
flow continues to enter the device during
operation.
Exhaust
Intake
Intake
Exhaust
Portable concentrators. Equipment guide.
To clean the filters, firstly remove them from
their location at the bottom of the device.
Now clean the filters with water and a mild
liquid detergent (washing up liquid). Rinse
the particle filters in clean running water and
allow to dry before replacing in the Inogen
One
®
G3 portable concentrator device.
®
Inogen One
G5
®
The particle filters must be cleaned weekly
to ensure the ease of air flow. Remove filters
from the front and back of the device. Clean
the particle filters with a mild liquid detergent
(washing up liquid) and water; rinse in water
and allow to dry before reuse.
Intake
vent
Intake
vent
Note: it may be necessary to clean the particle
filters more frequently in dusty environments.
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Exhaust
vent
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