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T
ROUBLESHOOTING
Confirming the copier connection to the Fiery X3eTY2
T
O CONFIRM THE COPIER CONNECTION TO THE
1 Print a copier Test Page to verify that the copier is functioning normally.
2 Turn off the copier and connect the interface cable from the copier to the Fiery X3eTY2.
3 To confirm this connection, turn on the copier, and print a Test Page from the Fiery X3eTY2
copier touch panel.
To print a Test Page, press the Controller button on the copier touch panel. Choose Print
Pages, and then choose Test Page.
4 With the copier turned off, connect the network cable to the Fiery X3eTY2.
For more information, see
5 Turn on the copier.
Cannot connect to the Fiery X3eTY2 with utilities
If users cannot connect to the Fiery X3eTY2, check the following:
Fiery X3eTY2 Setup:
parameters (for example, for TCP/IP, the IP address), and you must publish either the Print
queue or Hold queue.
You can check these settings quickly by printing a Configuration page.
On the client computer:
Cannot connect to the Fiery X3eTY2 with Command WorkStation
If a problem occurs when connecting to the Fiery X3eTY2, an error message is displayed.
The problem can occur when:
• The Fiery X3eTY2 is initially turned on.
• The Fiery X3eTY2 restarts.
• You have changed settings affecting the server address and have not reconfigured the
connection to the server.
If you experience this problem, try the following solutions, in this order:
• A remote workstation running utilities or WebTools may be interfering by obtaining status
information. If possible, close the remote application, and try to connect again.
• Restart the Command WorkStation software and try to connect again.
• Restart the Fiery X3eTY2.
F
X3
TY2
IERY
E
page
20. The network should already be installed and operational.
The appropriate network protocol must be enabled, with the correct
The appropriate network protocols must be loaded.
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