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T
ROUBLESHOOTING
Troubleshooting the Fiery X3eTY2
T
ROUBLESHOOTING
This chapter provides troubleshooting tips.
Startup diagnostics are described in the documentation for service technicians. If you see
startup error messages on Command WorkStation or if the Fiery X3eTY2 does not reach the
Idle state, contact your authorized service/support center.
Runtime error messages
For error messages related to canceling jobs and printing, including the Disk Full message and
alerts to load media, see Command WorkStation Help.
You can turn on PostScript error reporting as a print option from Mac OS applications.
Printer not found
Most failures to find a printer on the network are due to conflicting or missing name or
address settings for the Fiery X3eTY2. You must enter names in specific places. The required
names are:
• TCP/IP host name (also known as the DNS name), which is defined by your organization.
Enter the host name as the Server Name in Fiery X3eTY2 Setup.
• Remote printer (internal machine) name. Use one of the following:
print
hold
direct
If you change the DNS name (also known as the TCP/IP host name) of the
N
:
OTE
Fiery X3eTY2, you must reconfigure one of the utilities on each workstation.
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