Water Supply Frost Warning; Notifications Related To Data And Firmware; Data Transfer Not Possible; Firmware Update Available - Grohe Sense User Manual

4. GROHE SENSE GUARD WARNINGS AND HOW TO REACT

4.2. WATER SUPPLY FROST WARNING

WATER SUPPLY
FROST WARNING
EXPLANATION
The temperature in the water system is close to freezing (3 °C). Frost can lead to pipe
cracks or breaks.
RECOMMENDATION WHAT TO DO
Check the temperature in your house, including the areas not used regularly, and take
corrective measures. Make sure the temperature around your piping system does not fall
to the freezing point.

4.3. NOTIFICATIONS RELATED TO DATA AND FIRMWARE

4.3.1. DATA TRANSFER NOT POSSIBLE

DATA TRANSFER
NOT POSSIBLE
EXPLANATION
GROHE Sense Guard continuously sends data via Wi-Fi connection to the GROHE Sense
Cloud. If the connection is not possible for an unusually long time period, you receive this
notification.
Stable online connectivity is important, so that you can benefit from the full potential of
your GROHE Sense Guard, such as:
• Operate the product using the GROHE Sense app
• Track the water consumption in the app
• Receive notifications in the app
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RECOMMENDATION WHAT TO DO
Check why your internet connection dropped. If your connection is dropping frequently,
the following actions could improve the situation:
• Update your device to the latest firmware
• Move your Wi-Fi router closer to the GROHE Sense Guard
• Purchase and install a Wi-Fi repeater which extends the range of your Wi-Fi network
• Check the tips on solving Wi-Fi connection issues in the section 2.2.3. of this document

4.3.2. FIRMWARE UPDATE AVAILABLE

FIRMWARE UPDATE
AVAILABLE
EXPLANATION
Firmware is the software in the device that controls its functions. You have received this
notification because a newer firmware version is available.
RECOMMENDATION WHAT TO DO
GROHE strongly recommends that you always install the latest firmware – this is the
only way to make use of the full range of product functions and the latest improvements.
Most importantly, every new firmware release has a positive impact on the level of
protection against water damage.
For information of how to install a new version of firmware, check the section 2.3.3. of
this document.
GROHE SENSE USER GUIDE
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