Related Manuals for Grohe Sense
Summary of Contents for Grohe Sense
- Page 1 USER GUIDE GROHE SENSE GUARD GROHE SENSE GROHE SENSE APP Version 1, June 2020. Latest version available at help.grohe-sense.com.
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Page 2: Table Of Contents
2.2.3. What to do if the devices don’t connect 6.3.2. Battery low & Battery empty 2.3. G et to know GROHE Sense app, define the preferences of the devices and your account GROHE SENSE APP OTHER FEATURES: 2.3.1. Get to know the main features of GROHE Sense app INBOX, ACCOUNT AND HOUSES, PREFERENCES 57-59 2.3.2. G ROHE Sense Guard & GROHE Sense: Define the device 7.1. -
Page 3: Introduction
The system consists of two smart devices, GROHE Sense and GROHE Sense Guard, and a smartphone app GROHE Sense. Each of the devices can be used individually, if more devices are installed in property, they all work together to provide a higher level of water security. GROHE SENSE – THE SMART WATER SENSOR GROHE Sense water sensor detects the presence of water, tracks temperature and humidity and alerts you automatically when an issue is detected. It can also trigger GROHE Sense Guard to automatically shut water off. GROHE SENSE GUARD – THE SMART WATER CONTROLLER GROHE Sense Guard water controller is installed on the mains water pipe. It literally sees all the water passing by, checks for unusual water use and tracks water consumption. When it detects a leak, it can shut off the water supply automatically to reduce conse- quential damage. It detects even very small leaks, so that you can take action, before the leak becomes bigger. -
Page 4: Getting Started
2. GETTING STARTED 2.1. SET UP YOUR ACCOUNT 2.1.1. DOWNLOAD GROHE SENSE APP To download the app, open the Google Play Store or Apple App Store on your smartphone and search for “GROHE Sense”, or scan the QR code below. • GROHE Sense app is compatible with operating system versions Android 6.0+, Apple iOS 10+. • During the installation process, the requested permissions need to be granted to the app to function correctly, especially the permission to send push notifications to alert you in case of detected leaks. -
Page 5: Create A New User Account
CAN I USE MY ACCOUNT ON MULTIPLE SMARTPHONES? To create a new user account, open the GROHE Sense app and follow these steps: GROHE Sense and GROHE Sense Guard can be linked only to one account in the app. If you would like to access the account on multiple devices, this is possible – you can be 1. On the introductory screen, tap the “Sign up” button to start. logged into the GROHE Sense app with the same account on multiple smartphones in 2. Fill in the registration form and tap the “Sign up” button. parallel. Same information will display on all phones – data is stored in the GROHE Sense 3. G o to your e-mail account to open the automatic e-mail sent to you. Activate your Cloud, not on your mobile device. -
Page 6: Connect The Devices To Your Wi-Fi Network
2.2.1. CONNECT GROHE SENSE GUARD To connect GROHE Sense Guard to your home’s Wi-Fi network, follow these steps in the 5. Activate your device for Wi-Fi integration according to the instructions on GROHE Sense app: the screen. • Plug in GROHE Sense Guard, wait a moment, and then press the “CONNECTION” 1. Tap the (+) button in the bottom part of the screen to start adding a new device. button. The device starts flashing blue and the connection button light changes from 2. Select the device type: GROHE Sense Guard. orange to blue. The device remains available for Wi-Fi connection for 10 minutes. - Page 7 If this doesn´t work, follow the instructions for Apple iOS. • If no Wi-Fi networks are shown, this might indicate a device malfunction. In this • Apple iOS users: go to your phone settings and open the Wi-Fi settings in the case contact the GROHE customer support. following steps: • 6.1. Open the home screen.
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Page 8: Connect Grohe Sense
2.2.2. CONNECT GROHE SENSE To connect GROHE Sense to your home’s Wi-Fi network, follow these steps in the 4. Define your device preferences and tap the button “Next”. You can edit these GROHE Sense app: preferences also at any time later after you have successfully connected the device. 1. Tap the (+) button in the bottom part of the screen to start adding a new device. 5. Activate your device for Wi-Fi integration according to the instructions on the screen. 2. Select the device type: GROHE Sense. • Insert the batteries. GROHE Sense starts flashing blue and remains available for 3. Enter a name for your device, and assign it to a house and a room in the house. Wi-Fi connection for 5 minutes. If you do not connect the device in 5 minutes, take out all 3 batteries, wait 30 seconds, insert the batteries again and your GROHE If you haven’t created a house or a room yet, you will be automatically requested. Tap the button “Next”. Sense is available for Wi-Fi connection for 5 minutes again. • If your device does not start flashing blue, it is not ready for Wi-Fi integration. Try to reset the device. - Page 9 Apple iOS. • If no Wi-Fi networks are shown, this might indicate a device malfunction. In this • Apple iOS users: go to your phone settings and open the Wi-Fi settings in the case contact the GROHE customer support. following steps: • 6.1. Open the home screen. You will receive a notification when your device is successfully connected. It might take •...
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Page 10: What To Do If The Devices Don't Connect
2. GETTING STARTED GROHE SENSE USER GUIDE 2.2.3. WHAT TO DO IF THE DEVICES DON’T CONNECT STEP 1: CHECK WHETHER YOU HAVE SUFFICIENT WIRELESS NETWORK COVERAGE There may be a problem with your wireless network coverage. See below for some OVERLAPPING WI-FI NETWORKS potential causes and solutions. An app for testing your wireless network may be a useful way to identify any problems (e.g. Android: Wi-Fi analyzer, iOS: Wi-Fi SweetSpots). Multiple wireless POTENTIAL PROBLEM: networks are overlapping in one area. - Page 11 STEP 2: IF YOUR WIRELESS NETWORK COVERAGE IS SUFFICIENT, THERE MAY BE A PROBLEM WITH YOUR ROUTER SETTINGS ARE YOU USING A WIRELESS NETWORK WITH A FREQUENCY OF 2.4 GHZ? In order to be able to integrate the Sense device into your wireless network, the network needs to use a 2,4 ghz frequency of 2.4 GHz. The device will not work with a DHCP frequency of 5.0 GHz. You can view and change the...
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Page 12: Get To Know Grohe Sense App, Define The Preferences Of The Devices And Your Account
2. GETTING STARTED GROHE SENSE USER GUIDE 2.3. GET TO KNOW GROHE SENSE APP, DEFINE THE PREFERENCES OF THE DEVICES AND YOUR ACCOUNT 2.3.1. GET TO KNOW THE MAIN FEATURES OF GROHE SENSE APP After launching the app, the overview screen provides you the most important information. TOP PART: Status if everything is alright, or if any situation requires your attention. MIDDLE PART: •... -
Page 13: Grohe Sense Guard & Grohe Sense: Define The Device Preferences To Fit Your House
2. GETTING STARTED GROHE SENSE USER GUIDE 2.3.2. GROHE SENSE GUARD & GROHE SENSE: DEFINE THE GROHE Sense Guard GROHE Sense DEVICE PREFERENCES TO FIT YOUR HOUSE GROHE Sense devices need some information from you to work optimally and to better recognize emergency situations. Make sure to define the following device preferences: GROHE Sense Guard – refer to the Installation Guide for recommendation: • Automatic shut-off in case of unusual water consumption • Water system check on/off • Volume limitation for maximum water usage per tap •... -
Page 14: Grohe Sense Guard: Firmware Update
2. GETTING STARTED GROHE SENSE USER GUIDE 2.3.3. GROHE SENSE GUARD: FIRMWARE UPDATE 2. In all cases, proceed by tapping the “Start now” button. 3. (only if the app shows you this step) Unplug your GROHE Sense Guard and plug it Firmware is the software in the device that controls its functions. GROHE strongly in again after 5 seconds. In the app, tap the button “Next” to continue. recommends that you always install the latest firmware – this is the only way to make 4. In the app, tap the button “Install now”. Wait until your device turns to the use of the full range of product functions and the latest improvements. Most importantly, update mode. This is indicated by a green flashing LED light above the every new firmware release has a positive impact on the level of protection against “CONNECTION” button. -
Page 15: Grohe Sense Guard: Define Water And Energy Costs To Receive Realistic Estimates
2. GETTING STARTED GROHE SENSE USER GUIDE 2.3.4. GROHE SENSE GUARD: DEFINE WATER AND ENERGY To access “Water management”, follow these steps: COSTS TO RECEIVE REALISTIC ESTIMATES 1. Go to your account by tapping the icon of a person in the navigation bar. 2. Select a house. Water management settings let you define the input costs, which are used to calculate 3. Tap on the option “Water management”. your water and energy consumption cost estimates. 4. On the “Water management” screen, you can: • View and edit your water costs The default prices are based on averages in different countries and are used to calculate •... -
Page 16: Set A Link To Your Insurance Company
2.3.5. SET A LINK TO YOUR INSURANCE COMPANY 5. Select your insurance company. 6. Read the information, for participating insurers enter an identification number GROHE Sense app lets you link your house with your property insurance provider. required by your insurer, check the box and tap the button “Continue”. Based on this link, you might benefit from additional service from GROHE or your insurance company. Finally, you will be informed about a successful link. NOTE: Setting up this link might be required if GROHE Sense Guard has been provided to you by your insurance company. • By setting a link to a participating insurer, you might be requested to agree to terms and conditions that define how some of the data can be shared with your insurer. To set up the link with your insurance company, follow these steps: • By setting a link to one of the other insurers, you give GROHE the option to reach 1. Go to your account by tapping the icon of a person in the navigation bar. out to you in future, if GROHE starts cooperation with your insurer. 2. Select your house. -
Page 17: Define Your Emergency Contacts
2. GETTING STARTED GROHE SENSE USER GUIDE 2.3.6. DEFINE YOUR EMERGENCY CONTACTS IMPORTANT: After entering a new emergency contact in the app, an automatic e-mail is sent to this person. He or she must confirm in the e-mail that they agree with receiving The function of emergency contacts lets you add people who will receive an e-mail in the e-mails in future related to your GROHE Sense devices. Without this confirmation, the cases of most urgent warnings. emergency function will not be activated for this person. To add emergency contacts to your account, follow these steps: You can return to the “Emergency contacts” screen by following the steps 1-3 to view 1. Go to your account by tapping the icon of a person in the navigation bar. the list of emergency contacts currently associated with your account and your house. 2. Select a house. 3. Tap the option “Emergency contacts”. NOTE: It is possible to define up to 10 emergency contacts per house. 4. Tap the plus sign to add a new contact. -
Page 18: Grohe Sense Guard In Detail
3. GROHE SENSE GUARD IN DETAIL GROHE SENSE USER GUIDE 3. GROHE SENSE GUARD IN DETAIL CONTROL VIA SMARTPHONE GROHE Sense Guard is a smart home device that is controlled with the use of GROHE 3.1. HARDWARE Sense app. WATER ON/OFF BUTTON AND LIGHT The button “WATER ON/OFF”... - Page 19 3. GROHE SENSE GUARD IN DETAIL GROHE SENSE USER GUIDE DEVICE SOUND ALARM Steady / blinking Color Status GROHE Sense Guard sound alarm goes off at the same time as the outline light turns Steady Blue Connected red – detection of an event that triggers an automatic valve closure. Steady Internal software error, please disconnect DEVICE FACTORY RESET and reconnect the electricity supply Reset function is used to make the device delete all the saved information, and make it...
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Page 20: Firmware
3. GROHE SENSE GUARD IN DETAIL GROHE SENSE USER GUIDE 3.2. FIRMWARE WATER ON/OFF VIA THE APP On the GROHE Sense Guard detail screen, tap the button at the top of the screen Firmware is the software in the device that controls its functions. GROHE strongly according to the current water flow status and the desired action: recommends that you always install the latest firmware – this is the only way to make • Turn water off use of the full range of product functions and the latest improvements. Most importantly, • Turn water on every new firmware release has a positive impact on the level of protection against water damage. -
Page 21: Grohe Sense Guard Warnings And How To React
3. GROHE SENSE GUARD IN DETAIL GROHE SENSE USER GUIDE 4. GROHE SENSE GUARD WARNINGS Note that the following settings are permanently defined and cannot be edited: AND HOW TO REACT • Automatic shut-off in case of extremely high flow rate • Automatic shut-off when maximum volume is reached • Frost risk threshold is defined at 3 °C A complete list of all notifications triggered by GROHE Sense Guard is included here. You can always get more specific information and support directly in the app by tapping Further information can be entered here: the “Help” button in the notification. After you have taken note of the message, you can • Installation company information, so that you can quickly reach them in case of mark it as read. emergency • Average consumption reset, so that you can reset the values after a period of 4.1. NOTIFICATIONS RELATED TO WATER LEAK... -
Page 22: Extremely High Flow Rate
4. GROHE SENSE GUARD WARNINGS AND HOW TO REACT GROHE SENSE USER GUIDE 4.1.1. EXTREMELY HIGH FLOW RATE 4.1.2. MAXIMUM VOLUME REACHED EXTREMELY HIGH FLOW RATE – MAXIMUM VOLUME REACHED — WATER SUPPLY SWITCHED OFF WATER SUPPLY SWITCHED OFF EXPLANATION EXPLANATION Your water flow rate exceeded 50l/min, and as a security measure your water has been A large volume of water has been used at once without any stop, and as a security shut off. Very high water flow can be an indication of a pipe break. measure your water has been shut off. This volume was higher than the defined maximum limit in your device preferences. Other possible causes: •... -
Page 23: Unusually High Water Consumption
EXPLANATION One of the GROHE Sense water sensors installed in your house detected water. Typical reasons for unusually high water consumption are: Depending on your device preferences, your water may have been automatically shut off. • Filling of large bath tubs Please note that GROHE Sense is sensitive, and it is enough for a small amount of water • Long non-stop showers under the device to trigger a flooding alarm. • Watering of the garden • Faucet left open unintentionally RECOMMENDATION WHAT TO DO •... -
Page 24: Pressure Drops Detected
• Temperature changes in pipe system, in cases such as RECOMMENDATION WHAT TO DO • Hot water pipes are not properly isolated and heat up also the cold water pipes • Missing backflow preventer on the hot water pipe leads to pressure changes also In most cases, no action is needed. Your GROHE Sense Guard will conduct a new in the cold water pipe pressure test during the next night. • Leaking pipe If you have devices that consume water regularly at night, we recommend that you... -
Page 25: Water Supply Frost Warning
4. GROHE SENSE GUARD WARNINGS AND HOW TO REACT GROHE SENSE USER GUIDE 4.2. WATER SUPPLY FROST WARNING RECOMMENDATION WHAT TO DO Check why your internet connection dropped. If your connection is dropping frequently, the following actions could improve the situation: • Update your device to the latest firmware • Move your Wi-Fi router closer to the GROHE Sense Guard WATER SUPPLY • Purchase and install a Wi-Fi repeater which extends the range of your Wi-Fi network FROST WARNING • Check the tips on solving Wi-Fi connection issues in the section 2.2.3. of this document 4.3.2. -
Page 26: Grohe Sense In Detail
To provide long battery life, the functions are defined in the following way: • Flooding detection is always active • Temperature and humidity are measured once per hour • The readings are updated in the app once per day as long as the values stay within the set thresholds • Trigger for an alarm of crossing the set thresholds is always active CONTROL VIA SMARTPHONE GROHE Sense is a smart home device that is controlled with the use of GROHE Sense app. DEVICE LIGHT LED light of the GROHE Sense indicates the following information: Color Blinking rhythm Status Blue... -
Page 27: Control Via The App And Device Preferences
• Temperature • Relative humidity • Day and time of the last data update EXPLANATION • Battery status Your GROHE Sense has detected water. Please note that GROHE Sense is sensitive, and it is enough for a small amount of water The temperature and humidity measurements are displayed in graphs, with the following under the device to trigger a flooding alarm. options: RECOMMENDATION WHAT TO DO • Switch your view between a week, a month, and a year, by tapping on the time period in the upper part of the screen Locate the GROHE Sense and check why it has detected water. In case of flooding,... -
Page 28: Notifications Related To Humidity And Temperature
Room temperature is measured on a continual basis, once per hour. As long as the the air is more humid. At 100 % the air is completely saturated with water and cannot values stay within the set thresholds, the readings are updated in the GROHE Sense app absorb any additional water. The maximum capacity of water absorption depends on the once per day. If temperature reaches a value above or below the set threshold, you will temperature and pressure. Higher temperatures lead to higher humidity. be automatically notified by the app. The ideal relative humidity in living or bed rooms is below 60 % (recommendation of the Furthermore, GROHE Sense has an automatic default frost risk warning. This frost risk United States Environmental Protection Agency EPA). In the bathroom, kitchen or the alarm is triggered as soon as the temperature drops below 3 °C. cellar, a slightly higher humidity level is acceptable. Too high humidity over long time can result in growth of mold, which poses a health risk. Too low humidity can be a sign for Note that temperature measured by GROHE Sense on the floor can vary from overheating and can also cause health risks, such as nasal dryness in winter. measurement taken by another device placed at a different location in the room. The... -
Page 29: Notifications Related To Data And Battery
DATA TRANSFER reconnects to the Wi-Fi network automatically within the next 24 hours. NOT POSSIBLE If you are not sure if the batteries need to be replaced, do the following check: 1. Take out all 3 batteries and put them back in. EXPLANATION 2. Observe the color of the blinking LED light inside the device: GROHE Sense connects to the Wi-Fi network to transmit the measurement data once per 24 hours, in several attempts. If the Wi-Fi connection cannot be established even with Color Status multiple attempts, you will receive this notification. Blue The device is trying to connect to the Wi-Fi network, the... -
Page 30: Account And Houses
For more information about these functions, check the sections 2.3.4., 2.3.5., and 2.3.6. To access your account and your houses, tap on the icon of a person in the navigation bar. of this document. The account section in the upper part of the screen lets you: 7.3. PREFERENCES • View your name as it is saved in the app • Edit your profile information (currently your name) • Change your password To access general preferences of the GROHE Sense app, tap on the icon of a gear wheel • Sign out in the navigation bar. (Note: To access device-specific preferences, check sections 3.3. and 5.2.) The lower part of the screen shows you the currently defined houses in the app for your account. Your GROHE Sense and GROHE Sense Guard devices are organized in virtual This is the information that you can view and edit: houses and rooms. On this screen, you have the following options: •... -
Page 31: Wi-Fi Network Changes, Smartphone Changes And What To Do
1.5.0, GROHE Sense Guard firmware 1.44 and GROHE Sense firmware 1.06. Please note that the new versions might introduce changes not included in this document. OPTION 3: If you have a new router, you can also change the name and the password of the Wi-Fi This user guide is applicable to the following products: 22500LN0, 22502LN0, 22502LN1, network to match the credentials used before. With this change, the GROHE Sense 22503LN0, 22504LN0, 22505LN0, 22505LN1, 22513LN0, 22517LN0, 22518LN0, devices will automatically re-connect into the network using the login data defined 22519LN0, 22520LN0, 22594LN0, 22597LN0, 22601LN0, 22602LN0. previously, no re-integration of the devices is needed in this case. Definition of selected terms in the document: * G ROHE defines a pipe burst as a complete hole or a crack in the downstream piping 8.2. - Page 32 Grohe AG Feldmühleplatz 15 D - 40545 Düsseldorf Germany © 06/2020 – Copyright by GROHE...