What To Do If The Devices Don't Connect - Grohe Sense User Manual

2. GETTING STARTED

2.2.3. WHAT TO DO IF THE DEVICES DON'T CONNECT

STEP 1: CHECK WHETHER YOU HAVE SUFFICIENT
WIRELESS NETWORK COVERAGE
There may be a problem with your wireless network coverage. See below for some
potential causes and solutions. An app for testing your wireless network may be a useful
way to identify any problems (e.g. Android: Wi-Fi analyzer, iOS: Wi-Fi SweetSpots).
DISTANCE
The device is too
POTENTIAL PROBLEM:
far from the router.
Check the performance of your
TEST:
wireless network as you move further
away from your router.
To solve this problem, you
:
SOLUTION
can either install a repeater or a new
router offering enhanced performance.
OBSTRUCTIONS
Obstructions such
POTENTIAL PROBLEM:
as thick walls or closed doors weaken
the wireless network signal.
Test the performance of your
TEST:
wireless network on one side of the
wall or with closed doors and compare
it with the performance on the other
side of the wall or with open doors.
: You can use powerline
SOLUTION
adapters, which transmit the wireless
network's signal along the building's
existing electrical wiring.
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OVERLAPPING WI-FI NETWORKS
Multiple wireless
POTENTIAL PROBLEM:
networks are overlapping in one area.
Every router automatically selects
and uses a channel. The channels
are numbered 1 to 11. In densely
populated areas, networks that are
using the same channel may overlap.
The Wi-Fi testing app will show
TEST:
you which channels are used most
heavily.
Manually change the
SOLUTION:
channel that your router uses. Select
a channel that is not too heavily
used. To make this change, read your
router's manual.
TOO MANY DEVICES
There are too
POTENTIAL PROBLEM:
many devices using the same wireless
network. This can slow down the
wireless network's performance –
particularly if users are constantly
downloading or streaming videos.
The Wi-Fi testing app shows you
TEST:
how fast your wireless network is.
Install a router with a
SOLUTION:
higher capacity.
GROHE SENSE USER GUIDE
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