Problems Checking Your Blood Glucose - Abbott FreeStyle Libre 2 User Manual

Problems Checking Your Blood Glucose

Problem
The Reader
does not
start a
test after
inserting a
test strip.
Customer Service: 1-855-632-8658 7 Days a Week from 8AM to 8PM Eastern Standard Time.
119
What It May Mean
Test strip is not
inserted correctly
or not inserted fully
into the strip port.
Reader battery is too
low.
The test strip is
damaged, used, or
unrecognizable by
the Reader.
Reader is outside
of its operating
temperature range.
What To Do
1. With the 3 black lines facing
up, insert the test strip into
the strip port until it stops.
2. If the Reader still does not
start a test, contact Customer
Service.
Charge the Reader.
Insert a new FreeStyle Precision
Neo test strip.
Move the Reader to a
temperature between 50 °F and
113 °F and then try to power it
on.