Problems Receiving Glucose Alarms - Abbott FreeStyle Libre 2 User Manual

Problems Receiving Glucose Alarms

Problem
You are not
receiving
glucose
alarms.
Customer Service: 1-855-632-8658 7 Days a Week from 8AM to 8PM Eastern Standard Time.
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What It May Mean
You have turned
alarms off.
The Sensor is not
communicating with
your Reader.
or
There may be a
problem with your
Sensor or Reader.
Sound/vibration are
turned off.
What To Do
Touch the Settings symbol
and then select Alarms.
The Sensor must be within range
(20 feet) of the Reader for you to
receive alarms. Make sure that
you are within this range. You will
see the symbol at the top
of the Home screen when your
Sensor is not communicating
with the Reader. If the Signal
Loss Alarm is on, you will be
notified if there has been no
communication for 20 minutes.
Try scanning your Sensor. If the
Signal Loss Alarm is on and shows
again after scanning your Sensor,
contact Customer Service.
Check the Reader's sound and
vibration settings to confirm
sound/vibration are on.