Problems Checking Your Blood Glucose Or Ketone - Abbott FreeStyle Libre 2 Manual

Error
What It May Mean
Message
E-7
Test strip may be
damaged, used, or
the Reader does not
recognise it .
E-9
Reader error .
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What To Do
1 . Check that you are using
the correct test strip for
the Reader . (See test strip
instructions for use to verify
your strip is compatible with
the Reader . )
2 . Repeat the test using a test
strip for use with your Reader .
3 . If the error reappears, contact
Customer Service .
1 . Turn off the Reader .
2 . Repeat the test using a new
test strip .
3 . If the error reappears, contact
Customer Service .

Problems Checking Your Blood Glucose or Ketone

Problem What It May Mean
The Reader Test strip is not
does not inserted correctly
start a or not inserted fully
test after into the strip port .
inserting a
test strip .
Reader battery is too
low .
The test strip is
damaged, used, or
unrecognizable by
the Reader .
Reader is outside
of its operating
temperature range .
Reader is in a power
saving mode .
What To Do
1 . With the 3 black lines facing
up, insert the test strip into
the strip port until it stops .
2 . If the Reader still does not
start a test, contact Customer
Service .
Charge the Reader .
Insert a new FreeStyle Optium
test strip .
Move the Reader to a
temperature between 10 °C
and 45 °C and then try to power
it on .
Press the Home Button then
insert a test strip .
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