HP DL360 Reference And Troubleshooting Manual page 152

152 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
Warp Server version used and:
A list of each third-party hardware component installed, with the firmware
revisions
A list of each third-party software component installed, with the versions
A detailed description of the problem and any associated error messages
Sun Solaris Operating Systems
Collect the following information:
Operating system version number
Type of installation selected: Interactive, WebStart, or Customer JumpStart
Which software group selected for installation: End User Support, Entire
Distribution, Developer System Support, or Core System Support
If HP drivers are installed with a DU:
The drive subsystem and file system information:
A list of all third-party hardware and software installed, with versions
A detailed description of the problem and any associated error messages
Printouts or electronic copies (to e-mail to a support technician) of:
File system on each logical drive
Whether Entry, Advanced, Advanced with SMP, or e-Business
All services running at the time the problem occurred
DU number
List of drivers in the DU diskette
Number and size of partitions and logical drives
File system on each logical drive
/usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname)
/var/adm/messages
/etc/vfstab