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HP ProLiant DL360 Generation 3 Server
Maintenance and Service Guide
March 2004 (Fifth Edition)
Part Number 293948-005

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   Summary of Contents for HP DL360

  • Page 1

    HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide March 2004 (Fifth Edition) Part Number 293948-005...

  • Page 2

    “as is” without warranty of any kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Hot-Plug Power Supplies ... 2-19 PCI Riser Board Assembly... 2-22 Replacing an Expansion Board ... 2-22 I/O System Fan Assembly ... 2-24 Power Converter Module ... 2-25 Optical Device/Diskette Drive Interface Board... 2-28 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide Contents...

  • Page 4: Table Of Contents

    Clearing and Resetting System Password Settings...5-7 Clearing and Resetting System Configuration Settings ...5-8 Setting the NIC Operating Mode...5-8 Chapter 6 Specifications Operating and Performance Specifications for the HP ProLiant DL360 Generation 3 Server...6-1 Index HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 5: About This Guide, Audience Assumptions, Technician Notes

    Improper repairs can create conditions that are hazardous. Audience Assumptions This guide is for service technicians. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazard in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.

  • Page 6

    CAUTION: The computer is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only. NOTE: Any indications of component replacement or printed wiring board modifications may void any warranty. HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 7: Where To Go For Additional Help, Telephone Numbers

    In the United States, call 1-800-345-1518. In Canada, call 1-800-263-5868. For HP technical support: In the United States and Canada, call 1-800-652-6672. Outside the United States and Canada, refer to HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide www.hp.com.

  • Page 8: Mechanical Components Exploded View

    This chapter provides the illustrated parts breakdown and spare parts list for the HP ProLiant DL360 Generation 3 server. Refer to Table 1-1 for the names and part numbers of the referenced spare parts. Mechanical Components Exploded View Figure 1-1: Mechanical components exploded view...

  • Page 9: System Components Exploded View

    Power supply fan baffle b) Left bezel Hardware kit a) Power supply blank b) PCI blank System Components Exploded View Figure 1-2: System components exploded view HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide Spare Part Number 307526-001 305451-001 305452-001...

  • Page 10: System Components Spare Parts List

    Hard drive blank Optical drive ejector Diskette drive U320 SCSI hard drive a) 18-GB, 15-K hard drive* b) 36-GB, 10-K hard drive* HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide Spare Part Number 305439-001 260741-001 305442-001 300699-001 300700-001...

  • Page 11

    Country kit* Return kit* Fixed rail kit* Sliding rail kit* Telco rack mounting kit* Optical device/diskette drive cable* * Not shown continued HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide Spare Part Number 289241-001 289042-001 289243-001 289044-001 307525-001 305446-001...

  • Page 12: Electrostatic Discharge Information

    This chapter provides subassembly/module-level removal and replacement procedures for the HP ProLiant DL360 Generation 3 server. After completing all necessary removal and replacement procedures, it is recommended that server diagnostic programs be run to verify that all components are operating correctly.

  • Page 13: Symbols On Equipment

    CLASS 1 LASER PRODUCT This label or equivalent is located on the surface of the CD-ROM drive. This label indicates that the product is classified as a Class 1 Laser Product. HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 14: Rack Warnings And Precautions, Server Warnings And Precautions

    CAUTION: HP servers must always be operated with the system access panel closed. Proper cooling will not be achieved if the system access panel is removed.

  • Page 15: Preparation Procedures, Hot-plug Devices, Non-hot-plug Devices, Powering Down The Server

    Refer to the HP ProLiant DL360 Generation 3 Setup and Installation Guide for further information on working with racks.

  • Page 16

    3. Press the server Power On/Standby switch (2) to power down the server. The Power On/Off LED (2) changes from green to amber, indicating standby mode. Figure 2-1: Activating the Front Unit Identification LED and powering down the server HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 17: Removing The Server From The Rack

    4. At the rear of the server, locate the illuminated Rear Unit Identification LED switch that identifies the server being serviced. Figure 2-2: Rear Unit Identification LED switch 5. Disconnect power cord(s). Removing the Server from the Rack To remove the server from the rack: 1.

  • Page 18: Server Access Panel

    The rail release latches engage automatically. d. Press in and hold the rail release latches (2). e. Extend the server completely out of the rack (3), and set it on a flat, level surface. Figure 2-3: Removing the server from the rack Reverse these procedures to replace the server into the rack.

  • Page 19: Processor Fan Module

    To remove the processor fan module: 1. Power down the server. Refer to “Powering Down the Server” earlier in this chapter. 2. Remove the server from the rack. Refer to “Removing the Server from the Rack” earlier in this chapter.

  • Page 20

    Figure 2-5: Loosening the processor fan module thumbscrew 6. Remove the processor fan module from the chassis. Figure 2-6: Removing the processor fan module Reverse steps 1 through 6 to install the processor fan module. HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 21: Mass Storage Devices, Drive Locations

    Mass Storage Devices The ProLiant DL360 Generation 3 server can support the following mass storage devices: (Up to) Two hot-plug U320 SCSI hard drives A low-profile optical device A low-profile, 3.5-inch, 1.44-MB diskette drive This section describes the drive cage positions and removal and replacement procedures for these mass storage devices.

  • Page 22: Hard Drive Blank, Hot-plug U320 Scsi Hard Drives

    Hot-Plug U320 SCSI Hard Drives To assess a hard drive’s status, you must observe and understand the hot-plug hard drive status LEDs. For a detailed explanation of hard drive status LEDs, refer to the HP ProLiant DL360 Generation 3 Server Setup and Installation Guide.

  • Page 23

    3. Pull the hard drive to remove it from the server (3). Figure 2-9: Removing a hot-plug U320 SCSI hard drive IMPORTANT: The ProLiant DL360 Generation 3 server supports HP Universal U320 drives only. Compaq branded Ultra3 or HP branded U160 hot-plug drives are not supported.

  • Page 24: Optical Device

    Figure 2-10: Installing a hot-plug U320 SCSI hard drive Optical Device The server supports a diskette drive and an optical device. The optical device and the diskette drive may be removed independently. CAUTION: Do not operate the server without an optical device installed. Failure to install an optical device can lead to improper cooling and may damage the system.

  • Page 25

    3. Grasp the optical device and remove it from the optical device bay (2). Figure 2-11: Removing the optical device 2-14 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 26: Optical Device Ejector

    3. Remove all hard drive blanks and hot-plug U320 SCSI hard drives. Refer to “Hard Drive Blank” and “Hot-Plug U320 SCSI Hard Drives” earlier in this chapter. 4. Partially extend the server to gain access to the screws securing the optical device ejector to the chassis.

  • Page 27

    7. Lower the optical device ejector and remove it from the chassis (2). Figure 2-14: Removing the optical device ejector from the chassis 2-16 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 28

    Figure 2-15: Inserting the optical device ejector into the chassis 10. Replace the screws securing the optical device ejector to the chassis. Figure 2-16: Replacing the optical device ejector screws 2-17 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 29: Diskette Drive

    1. Power down the server. Refer to “Powering Down the Server” earlier in this chapter. 2. Remove the server from the rack. Refer to “Removing the Server from the Rack” earlier in this chapter.

  • Page 30: Hot-plug Power Supplies

    Drives” earlier in this chapter. 4. Replace the access panel. Refer to “Server Access Panel” earlier in this chapter. 5. Replace the server in the rack. Refer to “Removing the Server from the Rack” earlier in this chapter. 6. Connect the power cord(s).

  • Page 31

    Loosen the cable retractor thumbscrew (1). b. Pull the cable retractor back, away from the server chassis, and then away from the rack rail (2). Figure 2-19: Moving the cable retractor to access the power supply in hot-plug power supply bay 1 (cables removed for clarity) 3.

  • Page 32

    Push the cable retractor toward the rack rail and toward the chassis (1). b. Tighten the cable retractor thumbscrew (2). Figure 2-22: Returning the cable retractor (cables removed for clarity) HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide 2-21...

  • Page 33: Pci Riser Board Assembly, Replacing An Expansion Board

    3. Remove the access panel. Refer to “Server Access Panel” earlier in this chapter. 4. Loosen the PCI riser board thumbscrew (1). 5. Lift the front of the assembly slightly (2), and then pull it out from the server chassis PCI expansion board slot (3).

  • Page 34

    Figure 2-25: Installing an expansion board into the PCI riser board assembly 8. Install the PCI riser board assembly into the appropriate PCI expansion board slot. Refer to “PCI Riser Board Assembly” earlier in this chapter. HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide 2-23...

  • Page 35: I/o System Fan Assembly

    To remove the I/O system fan assembly: 1. Power down the server. Refer to “Powering Down the Server” earlier in this chapter. 2. Remove the server from the rack. Refer to “Removing the Server from the Rack” earlier in this chapter.

  • Page 36: Power Converter Module

    To remove the power converter module: 1. Power down the server. Refer to “Powering Down the Server” earlier in this chapter. 2. Remove the server from the rack. Refer to “Removing the Server from the Rack” earlier in this chapter.

  • Page 37

    Slide the baffle toward the back of the chassis, and remove it (2). Figure 2-28: Removing the power supply fan baffle 5. If the server is configured with a PCI riser board assembly in PCI expansion board slot 2: a. Remove the hot-plug power supply. Refer to “Hot-Plug Power Supplies” earlier in this chapter.

  • Page 38

    8. Loosen the thumbscrew securing the power converter module to the chassis (1). 9. Slide the power converter module toward the rear of the chassis and remove it (2). Figure 2-30: Removing the power converter module from the chassis 2-27 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 39: Optical Device/diskette Drive Interface Board

    To remove the optical device/diskette drive interface board: 1. Power down the server. Refer to “Powering Down the Server” earlier in this chapter. 2. Remove the server from the rack. Refer to “Removing the Server from the Rack” earlier in this chapter.

  • Page 40

    6. Disconnect the optical device/diskette drive cable (1). 7. Loosen the thumbscrews securing the interface board to the server chassis (2). 8. Pull the interface board forward, tip it, and remove it from the server chassis (3). Figure 2-33: Removing the optical device/diskette drive interface board from the chassis Reverse steps 1 through 8 to replace the optical device/diskette interface board.

  • Page 41: Scsi Backplane Board

    To remove the SCSI backplane board: 1. Power down the server. Refer to “Powering Down the Server” earlier in this chapter. 2. Remove the server from the rack. Refer to “Removing the Server from the Rack” earlier in this chapter.

  • Page 42: Dimms

    DIMMs The ProLiant DL360 Generation 3 server ships standard with two Double Data Rate (DDR) Synchronous DRAM (SDRAM) Dual Inline Memory Modules (DIMMs) installed in DIMM sockets 1 and 2 (Bank A). Figure 2-35 and Table 2-2 show the location of the DIMM slots on the system board.

  • Page 43

    To remove a DIMM: 1. Power down the server. Refer to “Powering Down the Server” earlier in this chapter. 2. Remove the server from the rack. Refer to “Removing the Server from the Rack” earlier in this chapter. 3. Remove the access panel. Refer to “Server Access Panel” earlier in this chapter.

  • Page 44

    2. Insert the DIMM at the same angle as the DIMM socket on the system board (1). 3. Press the DIMM firmly until the latches close (2). Figure 2-37: Installing a DDR SDRAM DIMM into the expansion socket 2-33 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 45: Processors

    CAUTION: Processor socket 1 must be populated at all times. Failure to follow this process results in the system failing to boot and halting during the Power-On Self-Test (POST). This error will result in the system not functioning properly. 2-34 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 46

    To remove a processor: 1. Power down the server. Refer to “Powering Down the Server” earlier in this chapter. 2. Remove the server from the rack. Refer to “Removing the Server from the Rack” earlier in this chapter. 3. Remove the access panel. Refer to “Server Access Panel” earlier in this chapter.

  • Page 47

    CAUTION: Make sure the processor locking lever is open before inserting the processor into the processor socket. Attempting to insert the processor with the processor locking lever closed may result in damage to the processor. 2-36 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 48

    3. Remove the protective covering from the heatsink. Figure 2-42: Removing the heatsink protective covering HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide 2-37...

  • Page 49: Processor Power Module

    To replace a PPM: 1. Power down the server. Refer to “Powering Down the Server” earlier in this chapter. 2. Remove the server from the rack. Refer to “Removing the Server from the Rack” earlier in this chapter. 3. Remove the access panel. Refer to “Server Access Panel” earlier in this chapter.

  • Page 50

    6. Install a new PPM into the socket (1). 7. Close the locking latches (2). Figure 2-45: Installing a processor power module NOTE: PPMs with the same part number may look different, but they are functionally equivalent. 2-39 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 51: Battery-backed Write Cache Enabler

    Battery-Backed Write Cache Enabler 1. Power down the server. Refer to “Powering Down the Server” earlier in this chapter. 2. Remove the server from the rack. Refer to “Removing the Server from the Rack” earlier in this chapter. 3. Remove the access panel. Refer to “Server Access Panel” earlier in this chapter.

  • Page 52: Battery

    With normal use, battery life is usually about 5 to 10 years. Replace used batteries with HP 540-milliampere-hour lithium, 3 V replacement batteries (P/N 179322-001).

  • Page 53

    To replace a battery: 1. Power down the server. Refer to “Powering Down the Server” earlier in this chapter. 2. Remove the server from the rack. Refer to “Removing the Server from the Rack” earlier in this chapter. 3. Remove the access panel. Refer to “Server Access Panel” earlier in this chapter.

  • Page 54: System Board

    To replace the system board: 1. Power down the server. Refer to “Powering Down the Server” earlier in this chapter. 2. Remove the server from the rack. Refer to “Removing the Server from the Rack” earlier in this chapter. 3. Remove the access panel. Refer to “Server Access Panel” earlier in this chapter.

  • Page 55: Re-entering The Server Serial Number

    5. Press the Escape key to close the menu. 6. Press the Escape key to exit RBSU. 7. Press the F10 key to confirm exiting RBSU. The server will automatically reboot. 2-44 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 56: Server Cable Routing

    CAUTION: When routing cables, always ensure that the cables are not in a position where they will be pinched or crimped. Figure 3-1 identifies the proper routing of the cables for the HP ProLiant DL360 Generation 3 server. Figure 3-1: Routing of server cables...

  • Page 57: Diagnostic Tools Overview, Automatic Server Recovery-2, Insight Manager 7

    This chapter provides an overview of the diagnostic and management tools available for the HP ProLiant DL360 Generation 3 server. For more detailed information and procedures, refer to the HP ProLiant Servers Troubleshooting Guide on the Documentation CD. Diagnostic Tools Overview The following tools are available to diagnose problems, test hardware, and monitor and manage server operations.

  • Page 58: Integrated Management Log, Integrated Lights-out Technology

    — For Windows: Event Viewer or IML Viewer — For Linux: IML Viewer Application Enterprise Diagnostics LX32 Utility For more information, refer to the HP ProLiant Servers Troubleshooting Guide on the Documentation CD, or the Management CD in the ProLiant Essentials Foundation Pack. Integrated Lights-Out Technology Integrated Lights-Out (iLO) technology is a standard component of selected ProLiant servers that provides server health and remote server manageability.

  • Page 59: Option Rom Configuration For Arrays, Hp Proliant Essentials Rapid Deployment Pack, Rom-based Setup Utility

    For more information about the HP ProLiant Essentials Rapid Deployment Pack, refer to the documentation that ships on the HP ProLiant Essentials Rapid Deployment Pack CD. ROM-Based Setup Utility...

  • Page 60: Rompaq Utility, Smart Components For Remote Rom Flash, Smartstart Software

    The SmartStart CD contains tools that diagnose problems with the server, configure storage arrays, and update the system ROM. www.hp.com. www.hp.com. HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 61: Smartstart Autorun Menu, Smartstart Scripting Toolkit, Enterprise Diagnostics Lx32 Utility

    Access the Enterprise Diagnostics LX32 Utility from the SmartStart CD or from For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide www.hp.com/servers/smartstart.

  • Page 62: Status Indicators, Front Panel Led Indicators

    Status Indicators The HP ProLiant DL360 Generation 3 server contains the following sets of LED indicators, which indicate the status of hardware components and settings: Front panel LED indicators Rear panel LED indicators System board LEDs Use the following sections to determine the location and status of LEDs on the server.

  • Page 63

    Off = No link to the network. If the power is off, view the rear panel RJ-45 LEDs. Amber = System shut down, but power still applied Green = System on Off = Power cord not attached or power supply failure HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 64: Rear Panel Led Indicators

    Rear Panel LED Indicators The server rear panel contains five LEDs: one for the rear unit identification LED switch, two for the iLO connector, and two for the RJ-45 connectors. Use the following figure and table to identify each LED.

  • Page 65: System Board Leds

    Overtemperature error LED CPU fan failure LED PPM 2 error LED I/O fan failure LED Debug LED switch (SW3) Hot-plug redundant power supply/PCI install switch (SW1) System maintenance switch (SW2) HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 66: Switches

    If the system configuration is incorrect, the server may not work properly, and you may receive error messages on the screen. IMPORTANT: Reserved switches are provided for use by HP authorized service providers only and should not be changed from the indicated default settings.

  • Page 67: System Maintenance Switch (sw2), Hot-plug Redundant Power Supply/pci Switch (sw1) Settings

    System Maintenance Switch (SW2) The system maintenance switch (SW2) is an eight-position switch used for system maintenance. Refer to the labels attached to the inside of the server access panel for the proper system configuration switch settings. The following table shows the shipping configuration of SW2.

  • Page 68: Debug Led Switch (sw3) Settings, Clearing And Resetting System Password Settings

    3. Restart the server, and wait for confirmation. 4. Power down the server. 5. Set the switch at position 5 to the default Off position. 6. Restart the server. The password is cleared. HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide Setting Description Off/Off...

  • Page 69: Clearing And Resetting System Configuration Settings, Setting The Nic Operating Mode

    CMOS and NVRAM. IMPORTANT: Clearing CMOS and/or NVRAM deletes the configuration information. Refer to the HP ProLiant DL360 Generation 3 Server Setup and Installation Guide for complete instructions on configuring the server. To clear and reset the system configuration settings, follow the procedures outlined in the “Clearing and Resetting System Password Settings”...

  • Page 70: Operating And Performance Specifications For The Hp Proliant Dl360 Generation 3 Server

    Rated input power BTUs per hour Power supply output Rated steady-state power Maximum peak power HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide 4.32 cm (1.70 in) 69.22 cm (27.25 in) 42.62 cm (16.78 in) 16.78 kg (37 lb) 12.47 kg (27.5 lb)

  • Page 71

    10 C to 35 C (50 F to 95 F) -40 C to 60 C (-40 F to 140 F) 10% to 90% 5% to 95% 28 C (82.4 F) HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 72

    6-1 debug LED switch 5-7 deployment software 4-3 diagnostic tools 4-1 diagnostics utility 4-5 dimensions, server 6-1 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide DIMMs identification 2-31 installation guidelines 2-31 population order 2-31 removing 2-32...

  • Page 73

    2-19 replacing 2-21 power, rated input 6-1 PPM See processor power module processor fan module removing 2-8 replacing 2-9 processor power module removing 2-38 replacing 2-39 socket locations 2-34 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

  • Page 74

    2-33 optical device 2-15 optical device/diskette drive interface board 2-29 PCI riser board assembly 2-22 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide power supply 2-21 processor 2-37 processor fan module 2-9 processor power module 2-39 SCSI backplane board 2-30...

  • Page 75

    6-2 Index-4 unit identification switches LEDs, front 2-5 LEDs, rear 2-5, 5-3 ventilation clearances vi voltage, rated input 6-1 warranty vi weight, server 6-1 wet-bulb temperature, server 6-2 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...

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