HP DL360 Reference And Troubleshooting Manual page 151

A list of each third-party hardware component installed, with the firmware
revisions
A list of each third-party software component installed, with the versions
A detailed description of the problem and any associated error messages
IBM OS/2 Operating Systems
Collect the following information:
Operating system version number and printouts or electronic copies (to e-
mail to a support technician) of:
IBMLAN.INI
PROTOCOL.INI
CONFIG.SYS
STARTUP.CMD
SYSLEVEL information in detail
TRAPDUMP information (if a TRAP error occurs)
A directory listing of:
C:\
C:\OS2
C:\OS2\BOOT
HPFS386.INI (for Advanced or Advanced with SMP)
If HP drivers are installed:
Version of the SSD used
List of drivers from the SSD
Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and
OS/2 Health Driver use
The drive subsystem and file system information:
Number and size of partitions and logical drives
Troubleshooting 151