HP DL360 Reference And Troubleshooting Manual page 140

140 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
Software locks up
Action:
1. Check the application log and operating system log for entries indicating
why the software failed.
2. Check for incompatibility with other software on the server.
3. Check the support website of the software vendor for known problems.
4. Review log files for changes made to the server which may have caused the
problem.
5. Scan the server for viruses with an updated virus scan utility.
Errors occur after a software setting is changed
Action: Check the system logs to determine what changes were made, and then
change settings to the original configuration.
Errors occur after the system software is changed
Action: Change settings to the original configuration. If more than one setting
was changed, change the settings one at a time to isolate the cause of the
problem.
Errors occur after an application is installed
Action:
Check the application log and operating system log for entries indicating
why the software failed.
Check system settings to determine if they are the cause of the error. You
may need to obtain the settings from the server setup utility and manually set
the software switches. Refer to the application documentation, the vendor
website, or both.
Check for overwritten files. Refer to the application documentation to find
out which files are added by the application.
Reinstall the application.