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Troubleshooting
Condition/Problem
No display/partial display/unit will
not turn on
Unit operates but Contact HR not
displayed
Unit operates but Telemetric HR not
displayed
Console displays "E2" error code
No speed/RPM reading, Console
displays "Please Stride" error code
Console shuts off (enters sleep
mode) while in use
Things to Check
Check electrical (wall) outlet
Check connection at front of unit
Check data cable integrity
Check data cable
connections/orientation
Check console display for damage
Console Display
HR cable connection at Console
HR cable box connection
Sensor grip
Dry or calloused hands
Static Handlebar
Chest Strap (optional)
Interference
Replace Chest Strap
Replace Console
Check data cable integrity
Check data cable
connections/orientation
Reset Console
Console Electronics
Check data cable integrity
Check data cable
connections/orientation
Check magnet position (requires
shroud removal)
Check Speed Sensor (requires
shroud removal)
Check electrical (wall) outlet
Check connection at front of unit
Check data cable integrity
Check data cable
connections/orientation
Reset machine
Check magnet position (requires
shroud removal)
Check Speed Sensor
Make sure unit is plugged into a functioning wall outlet.
Connection should be secure and undamaged. Replace adapter or connection at unit if
either are damaged.
All wires in cable should be intact. If any are visibly crimped or cut, replace cable.
Be sure cable is connected securely and oriented properly. Small latch on connector
should line up and snap into place.
Check for visual sign that console display is cracked or otherwise damaged. Replace
Console if damaged.
If Console only has partial display and all connections are fine, replace the Console.
If the above steps do not resolve the problem, contact Customer Care for further
assistance.
Be sure cable is connected securely to
Console.
Be sure cables from handlebars and cable to Console are secure and undamaged.
Be sure hands are centered on HR sensors. Hands must be kept still with relatively
equal pressure applied to each side.
Sensors may have difficulty with dried out or calloused hands. A conductive electrode
cream such as "Signa Crème" or "Buh-Bump" can help make better conduct. These
are available on the web or at medical or some larger fitness stores.
If tests reveal no other issues, Static Handlebar should be replaced.
Strap should be "POLAR
" compatible and uncoded. Make sure strap is directly
®
against skin and contact area is wet.
Try moving unit away from sources of interference (TV, Microwave, etc).
If interference is eliminated and HR does not function, replace strap.
If HR still does not function, replace Console.
All wires in cable should be intact. If any are cut or crimped, replace cable.
Be sure cable is connected securely and oriented properly. Small latch on connector
should line up and snap into place.
Unplug and plug in the machine for 10 seconds ten times
If tests reveal no other issues, Console
should be replaced.
All wires in cable should be intact. If any
are cut or crimped, replace cable.
Be sure cable is connected securely and oriented properly. Small latch on connector
should line up and snap into place.
Magnet should be in place on pulley.
Speed sensor should be aligned with magnet and connected to data cable. Realign
sensor if necessary. Replace if there is any damage to the sensor or the connecting
wire.
Make sure unit is plugged into a functioning wall outlet.
Connection should be secure and undamaged. Replace adapter or connection at unit if
either are damaged.
All wires in the cable should be intact. If any are cut or crimped, replace cable.
Be sure cable is connected securely and oriented properly. Small latch on connector
should line up and snap into place.
Unplug unit from electrical outlet for 3 minutes. Reconnect to outlet.
Magnet should be in place on pulley.
Contact Customer Care for further assistance.
4
Solution
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