Advertisement
If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance's
complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before
calling
for assistance
. . .
Performance
problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing
will
operate
The oven will
not operate
Burner fails to
light
Burner flames
are uneven
Burner flames
lift off ports,
are yellow, or
are noisy when
turned off
POSSIBLE
CAUSE
____--
The power cord is not plugged
into a live circuit with proper
voltage.
Range is not properly connected
to gas supply.
A household fuse has blown or
a circuit breaker has tripped.
Controls are not set correctly.
The flow of combustion and/or
ventilation air to the range is
blocked.
The Oven Temperature
Control
is not turned to a temperature
setting.
Pilot is extinguished
on standing
pilot models.
The power cord is not plugged
into a live circuit with proper
voltage.
A household fuse has blown or
a circuit breaker has tripped.
Burner ports are clogged.
Pilot is extinguished
on standing
pilot models.
Burner ports are clogged.
SOLUTION
Plug the power cord into a live circuit with
proper voltage. (See Installation Instruc-
tions)
Contact an authorized WhirlpoolSM service
technician to reconnect range to gas
supply. (See Installation Instructions.)
Replace household fuse or reset circuit
breaker.
Reset controls, if needed.
Remove blockage to airflow to and around
range.
Push in and turn the Oven Temperature
Control to a temperature
setting.
Light pilot. (See "Lighting standing pilots"
on page 11.)
Plug the power cord into a live circuit with
proper voltage. (See Installation Instruc-
tions.)
Replace household fuse or reset circuit
breaker. In case of prolonged power
failure, manually light burners (see page 8).
Clean with a straight pin (see pages 16
and 19).
Light pilot. (See "Lighting standing pilots"
on page 11.)
.-_--__--
Clean with a straight pin (see pages 16 and
19). If this fails, call an authorized
WhirlpoolSM service technician for service.
Contact an authorized WhirlpoolSM service
technician to check air/gas mixture.
continued
on next page
23
Advertisement
