Customer Service And Maintenance; Customer Service; Repair & Maintenance / Alarms - NeoLight SKYLIFE User Manual

6. CUSTOMER SERVICE & MAINTENANCE

6.1 CUSTOMER SERVICE

Please contact Customer Service if you need assistance setting up, using, or maintaining your Skylife unit(s) or to
report any unexpected operation or events.
NeoLight Customer Service can be reached at support@theneolight.com or (480) 626-0304.
When returning any products, please include your name, address, phone number, and Return Material
Authorization (RMA) number provided by Customer Service.
All product returns should be mailed to:
NeoLight LLC.
Attn: RMA # ________
275 N Gateway Drive
Suite #128,
Phoenix, AZ 85034
6.2 REPAIR & MAINTENANCE
•
Please contact NeoLight Customer Service in case of any damage or failure of the Skylife system.
•
Do not attempt to repair any part of your Skylife unit(s). Never dismantle the system due to risk of electric
shock. NeoLight LLC declines all responsibilities for any damages or consequences resulting from unauthorized
attempts to open, modify, or repair the device.
•
The following components of the Skylife system must be replaced as directed for proper function of the system:
Part Name
LED Light Modules (pair)
GelMat (Pack of 1)
Cloud Swaddle (Pack of 5)
Cloud Swaddle Plus (Pack of 5)
•
Follow appropriate steps in response to system alarms. Always contact the treating physician in the event that
treatment with the Skylife device must be discontinued.
•
The light intensity output of the the Skylife device is calibrated at NeoLight prior to shipment. For home use,
follow instructions provided by care provider regarding light intensity measurements. For hospital use, it is
recommended to follow institutional practices or check light intensity prior to use with each patient.
GelMat
1. GelMat should be replaced if damage has been
observed or if it becomes discolored.
2. GelMat should only be replaced by a biomed
technician or other medical professional.
If a new GelMat is needed, contact NeoLight
Customer Service at (480) 626-0304
3. If installing a new GelMat, remove protective liners from
the adhesive strips on the back of the GelMat.
4. Place GelMat on the Light Bed in the center of the device.
Part Number
NL-SK-3
NL-SK-2-212
NL-SK-5
NL-SK-8
Recommended Replacement Time
25,000 hours of use as indicated on the
controller
Every 1,500 hours of treatment, or 6 calendar
months, or if Light Intensity become reduced
below calibrated levels, whichever occurs first.
24 hours of use or if soiled
24 hours of use or if soiled
500007, Rev P, Pg 12