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Avaya INDeX 30 Installation & Maintenance

Avaya INDeX 30 Installation & Maintenance

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INDeX 30
Installation & Maintenance
38DHB0002UKDF- Issue 4 (07/2001)

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Summary of Contents for Avaya INDeX 30

  • Page 1 INDeX 30 Installation & Maintenance 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 2: Table Of Contents

    General ................3 Connecting & Testing INDeX Non-Display Terminals Areas Not Covered by this Manual......... 3 ................29 The INDeX 30 Cabinet ........... 3 Connecting & Checking INDeX Display Terminals..30 Wall Mounting Terminals ..........31 Preparing for Installation ........4 Introduction ..............4 Maintenance Reports.........32...

  • Page 3: Introduction

    General - Page 3 Introduction General This manual covers the installation and maintenance of an INDeX 30 system with INDeX Level 9.1/9.2 software. It is intended for use by installers and maintainers who have successfully completed the appropriate INDeX training courses.

  • Page 4: Preparing For Installation

    – 2A - 38CPR10001SAC. Programming : These are the tools required for programming of a newly installed INDeX 30. Once the system is installed they may be replaced by other methods such as Telnet or SNMP. – PC with serial port supporting 9.6K baud minimum.

  • Page 5: Space Requirements

    – Ensure that likely activities near the system will not cause any problems, e.g. access to and maintenance of any other equipment in the area. Installation & Maintenance Preparing for Installation - Page 5 INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 6: Environmental Requirements

    Check the following: – INDeX 30 Cabinet : An INDeX 30 requires a separate switched mains supply. This should be a 230V (±10%), 50Hz single-phase mains supply rated at 10A maximum. The supplied mains-in cable length is 3 metres. Each mains supply must provide an earth connection (see "EMC &...

  • Page 7: Cabling & Trunking Requirements

    Cabling & Trunking Requirements - Page 7 Cabling & Trunking Requirements The table below shows the maximum cable distances allowed from INDeX 30 to the MDF, PSTN NTP's or device sockets. If the cabling is already in place, check that it does not exceed those distances.

  • Page 8: Sockets & Ntp's

    MDF by a single twisted-pair cable. Connect to socket terminals 3 & 4. Two-Wire Extension Sockets : All two-wire terminal devices connected to the INDeX 30 require a master jack (LJU 2/1A) socket fitted with gas discharge tubes for additional protection. The socket connects to the INDeX 30 MDF by a single twisted-pair cable.

  • Page 9: Emc & Earthing Requirements

    Preparing for Installation EMC & Earthing Requirements - Page 9 EMC & Earthing Requirements The INDeX 30 system is EMC approved and carries CE mark approval. For an installation to be EMC compliant, it must meet the following requirements at all times: –...

  • Page 10: Installing A New System

    Report any errors or omissions to the dealer who supplied the equipment. 6. Ensure you read and understand any documentation included with any item. Installation & Maintenance Installing a New System - Page 10 INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 11: Wall Mounting

    Installing a New System Wall Mounting - Page 11 Wall Mounting This section covers the wall-mounting of an INDeX 30 cabinet. Ensure the section of wall chosen is solid, vibration free and flat. To wall mount a cabinet : 1. Check that you have sufficient clearance around the cabinet as shown below.

  • Page 12: Psu Test

    Back-up Battery with a red (including an inline fuse) and black connecting cable a securing strap an ON/Off switch with plug lead. Use the following procedure to install and check the optional Battery Back-up Kit. Page 12 - Installing a New System Installation & Maintenance INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 13: Installing The Optional Back-Up Battery Kit

    2. The Battery is charged, but will not supply the system until the mains supply is first switched on. 3. The INDeX 30 will operate for up to typically 20 mins when running from batteries. To test the Back-up Battery: 1.

  • Page 14: Install Optional Ivm Lite Pcb

    Both the ac supply and the Back-up Battery can generate these voltages. 2. Before removing the IVM daughter board from it's protective wrapping, wear an earth strap on your wrist and ensure that it is connected to the INDeX 30's protected earth.

  • Page 15: Connecting To The Mdf

    Connecting to the MDF - Page 15 Connecting to the MDF Whilst Avaya do not supply the MDF panel as part of the INDeX 30, we strongly recommend that you provide 32 connection pair MDF for the system. This greatly simplifies maintenance and upgrading.
  • Page 16 Wire pairs connect to pins 3 & 4 Master Jack Socket (LJU2/1A) Two-Wire 2400m 2-wire Terminals Wire pairs connect to pins 2 & 5 Page 16 - Installing a New System Installation & Maintenance INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 17: Basic Rate Isdn Cabling

    2. Ensure that both the cable and wires are clearly labelled with the connection type. Note that each circuit displays in INDeX programming as two channels. Installation & Maintenance Installing a New System - Page 17 INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 18: Mdf Cable Connection

    Page 18 - Connecting to the MDF Installing a New System MDF Cable Connection The following table shows the wiring connections for Basic Rate Interface, Analogue and Index terminals. Channel INDeX 30 Wrap Wire Wire Channel 1 Orange White/Blue Blue/White –...

  • Page 19: Basic System Programming

    However, before handing over the system, some basic Initial Programming must be performed and the following paragraphs provide the detail. Programming Tools The INDeX 30 supports programming through either serial ports or a 10/100 Base-T ethernet port connection. Serial Connections Through its serial ports, the INDeX 30 supports programming via serial cable connections.

  • Page 20: Ethernet Port Connections

    Basic System Programming Ethernet Port Connections The INDeX 30 has a 10/100 Base-T ethernet port. This can be used to connect the INDeX 30 to a LAN or directly to a PC network card for programming access. – Telnet : This program can be used to access the INDeX 30 for system programming.

  • Page 21: Logging On

    Logging On - Page 21 Logging On You can log on to the INDeX 30 system using either Kermit (see page 18) or communication software such as HyperTerminal. When performing Uploads and Downloads (see pages 36 and 38) Kermit must be used.

  • Page 22: Using Hyperterminal

    1. Connect the serial cable between your PC Port 1 and Port 1 (RH port viewed from the front) of the INDeX 30. Only Avaya supplied serial cables should be used otherwise damage to the INDeX or connected equipment may occur.

  • Page 23: Initial Programming

    The following steps only need to be performed once, after logging on for the first time (see page 20). The INDeX 30 defaults to a basic database of devices. However, if changes are required, e.g. country file database, configure for LD or MF, numbering plan, etc, then the following procedures must be followed.

  • Page 24: Configuring Basic Rate Interfaces

    Basic System Programming Configuring Basic Rate Interfaces The INDeX 30 system defaults the first circuit to a T-interface (network) and any remaining circuits to S-interfaces (user). Each B-channel (two per circuit) is allocated an appropriate device address at the same time. The system automatically adds T- Interface circuits to group 90 when allocating trunk numbers.

  • Page 25: Setting The Index Ip Network Settings

    Initial Programming - Page 25 Setting the INDeX IP Network Settings Unless setting up a private IP connection between your own PC and the INDeX 30, you must consult with the Network Manager for the IP settings to use. Enable IP Networking 1.

  • Page 26: Using Telnet

    4. From the Administration menu, select Permissions and check that the permissions list is set up for the appropriate levels of access/security For upload and download procedures using FTP see pages 36 and 40. Page 26 - Basic System Programming Installation & Maintenance INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 27: Using Snmp

    Initial Programming - Page 27 Using SNMP The INDeX 30 supports SNMP management access across IP connections. This includes the viewing of cassette information and the sending of fault alarms. The SNMP program used must first have the INDeX .mib file installed. This file is available from the INDeX web site.

  • Page 28: Terminal Installation

    1. From the Administration menu select System and then Voice mail. 2. Select, from IVM Lite Voice Mail, Set-up and then Allocate. 3. Allocate each required terminal number and (including any hot desk/agent numbers) type Y Installation & Maintenance Terminal Installation - Page 28 INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 29: Checking Terminals

    Connecting & Checking Two-Wire Terminals All two-wire devices should be tested according to the manufacturer's instructions before connection to the INDeX 30 system. After checking that the device's LD/MF settings match the socket's (Terminal > Analogue control data), connect the two- wire device and make a test call.

  • Page 30: Connecting & Checking Index Display Terminals

    11. Turret Terminals Only : Attach a headset. Press ANSWER RELEASE and check that you hear dial tone. Press ANSWER RELEASE again to end dial tone. 12. Make a test call to another extension. Page 30 - Terminal Installation Installation & Maintenance INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 31: Wall Mounting Terminals

    5. Where fitted, reverse the position of the hook switch tab (located next to the hook switch button on the terminal. INDeX 2030/50/60 Terminals INDeX 2010 , INDeX 20AT Terminals (Not to scale) (Not to scale) Installation & Maintenance Terminal Installation - Page 31 INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 32: Maintenance Reports

    Other report and Monitor options (e.g. Software diagnostics report, Task monitor) are intended for use by Avaya only and not for general on-site work. The system programming manual details connecting a printer and running real-time logs.

  • Page 33: Equipment Fault Report

    – Fault Priority : 1 = Major alarm, 2 = minor alarm, 3 = warning, 4 = information (e.g. alarm cleared). – Fault Code: Code Description ISDN frame synchronisation lost. Extension disconnected/failed. Installation & Maintenance Maintenance Reports - Page 33 INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 34: System Handover

    Information : – Have the handset user guides been issued to the user. – Has the customer been made aware of the telephone number for maintenance/fault reports. Installation & Maintenance System Handover - Page 34 INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 35: Maintenance

    – The INDeX 30 is designed for quick maintenance by the replacement of the complete system, optional IVM Lite daughter board or the Battery Back-up Kit. – There are no site repairable parts in the INDeX 30 system and repair must never be attempted. Failure to comply invalidates any equipment warranties.

  • Page 36: System Shutdown

    To erase the backup database : 1. From the Administration menu, select Database Management. 2. Select Erase and restart. Page 36 - Maintenance Installation & Maintenance INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 37: Database Download

    6. Enter hash if you want a visual indication of the transfer of data packets. 7. Enter get db fn where fn is the file path to save the database file to. 8. Enter quit to end the FTP connection. Installation & Maintenance Maintenance - Page 37 INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 38: Kermit Database Download

    9. Press C and then ↵ to reconnect to the system. 10. Press Esc to restart normal system programming. 11. The downloaded database file is located in the Kermit directory under the name specified above. Page 38 - Maintenance Installation & Maintenance INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 39: Database Upload

    You can upload suitable databases from the programming PC to the system. You must ensure the database being uploaded comes from an INDeX system with the same or lower level of software. In all cases check with Avaya for details about database compatibility.

  • Page 40: Country File Database

    Page 40 - Database Upload Maintenance Country File Database When used outside of the UK, the INDeX 30 requires that the appropriate country database file is uploaded. Use the following procedure to upload the required database file. The INDeX country file is made up from selected sections of the normal system database.

  • Page 41: Kermit Database Upload

    – With Windows FTP, enter quit to close the FTP window. 8. To use the uploaded database you must use the INDeX programming menus, see "Using an Uploaded Database" on page 41. Installation & Maintenance Maintenance - Page 41 INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 42: Using An Uploaded Database

    You will need to match those settings to log on again. To delete an uploaded database : 1. Select Database management and then Uploaded File. 2. Select Delete uploaded db. Page 42 - Maintenance Installation & Maintenance INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 43: Csv Directory Upload

    CSV Directory Upload - Page 43 CSV Directory Upload You can upload CSV (Comma Separated Variable) files to the INDeX 30 to create or amend user and system speed dial numbers. The sections below detail CSV files for user directory numbers and for system speed dial numbers. Whilst the two types of file can be combined, for the sake of simplicity we do not recommend this.

  • Page 44: Licence Key Csv File

    8. Enter close to end the FTP connection. – With Windows FTP, enter quit to close the FTP window. 9. To use the uploaded CSV file see page 44. Page 44 - Maintenance Installation & Maintenance INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 45: Kermit Csv Upload

    5. To add the uploaded directory settings to the INDeX select Install/Update. – To remove an uploaded file without installing it, use the Release upload buffer command in the Maintenance menu. Installation & Maintenance Maintenance - Page 45 INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 46: Index 30 Software Upload

    1. Copy the INDeX software PA file to the Kermit directory on your PC. 2. Connect your PC to one of the INDeX 30 system's ports and log on as normal. Set the speed of the selected INDeX 30 port to the highest baud rate supported by Kermit on your PC (e.g.
  • Page 47 2. Connect your PC to the INDeX system's port 1 (right hand connector when viewed from front of cabinet). Open Kermit and log on as normal (see page 20). Set the speed of the INDeX 30 port to 9600. Ensure that a display phone is visible from your PC station.

  • Page 48: Software Upload Via Ftp

    Page 48 - INDeX 30 Software Upload Maintenance Software Upload via FTP This method uses FTP over the ethernet port and access to the Maintenance menu either with either Telnet (over the ethernet port) or Kermit/HyperTeminal over the serial port. Ensure that the network has been set up correctly (see "Setting the INDeX IP Network Settings"...
  • Page 49 13. Press ↵ and log on again. (You may have to reset your PC's port speed back to 9600 to log on again.) 14. You can now program the new INDeX 30 software features. Installation & Maintenance Maintenance - Page 49...

  • Page 50: Regulatory Instructions For Use

    (facing to the front). The earth lead and connections are not provided by Avaya. INDeX Operation in Singapore To comply with the safety regulations for Singapore, the INDeX Cabinet must be...

  • Page 51: Addendum

    When using music from an external source or recording onto cassette modules, users should be aware of and conform to the local requirements of copyright and public performance. Installation & Maintenance Addendum - Page 51 INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)

  • Page 52: Index

    Clear faults33 PSU Testing12 Report33 Fault returns10 Flooding6 Recall Detect Minimum23 Report Clear faults33 Gas discharge tubes8 Fault report33 Get41 Reset Groups With uploaded db42 Automatic creation43 Installation & Maintenance IndexIndex - Page 52 INDeX 30 38DHB0002UKDF- Issue 4 (07/2001)
  • Page 53 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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