Ford SYNC 3 Supplement Manual page 112

Issue
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
I can only see some of the
AppLink apps running on
my phone listed in the
SYNC 3 Mobile Apps Menu.
MKC (TME) , enUSA, Edition date: 01/2016, Second Printing
SYNC 3
AppLink issues
Possible cause(s)
You may need to reset the
USB connection to SYNC 3.
The Bluetooth volume on
the phone may be low.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
109
Possible solution(s)
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After
a few seconds, the app
should appear in SYNC 3's
Mobile Apps Menu. If not,
"Force Close" the applica-
tion and restart it.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.