Ford SYNC 3 Supplement Manual page 104

Issue
The system
says "Phone-
book down-
loaded" but my Limitations on your cell
SYNC 3 phone- phone's capability.
book is empty
or is missing
contacts.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
Possible cell phone
cell phone to
malfunction.
SYNC 3.
This is a cell phone-
Text messaging
dependent feature.
is not working
Possible cell phone
on SYNC 3.
malfunction.
MKC (TME) , enUSA, Edition date: 01/2016, Second Printing
SYNC 3
Cell phone issues
Possible cause
101
Possible solution
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Check your cell phone's compatibility.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Try deleting your device from SYNC 3 and
deleting SYNC from your device, then
trying again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
Try switching your cell phone off, resetting
it or removing the battery, then try again.